4 of 4 Remote Help Desk Support Jobs in London

IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator Do you have great time-management, organisational, customer service, administrative and communication skills? If you do, this job could be for you. We’re looking for an IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator who will manage and allocate all incoming IT support … you may need to politely encourage them to get a move on or escalate the support request to a more senior team member. As the IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps … and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress. Your responsibilities as the IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator will also involve liaising with third party companies who may also help out with client support requests. SALARY More ❯

solutions and technical support to businesses across various industries. As part of our expansion, we are looking for a proactive IT Support Technician/Helpdesk Support to join our team. This role offers an excellent opportunity to develop technical skills while supporting a dynamic and fast-paced IT environment. Role Overview As an IT … Support Technician , you will be the first point of contact for IT-related issues, ensuring the smooth operation of hardware, software, and network systems. You will assist employees and clients with troubleshooting, installations, and IT system maintenance while gaining hands-on experience in IT support. Key Responsibilities Providing first-line technical support for hardware, software, and … resolution of IT requests Who We Are Looking For A diploma or degree in IT, Computer Science, or a related field (or equivalent experience) Previous experience in IT support or a helpdesk environment is beneficial but not essential Strong problem-solving skills with the ability to troubleshoot hardware and software issues Good understanding of Windows and Mac operating More ❯

SUMMARY The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved … timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy. KEY RESPONSIBILITIES Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Ensure all tickets are More ❯

best at work - because our people are the heart of our business. And we’re all about helping them to shine. To ensure that all duties of the FM Help Desk are performed to a high standard in a pleasant, willing, and professional manner. To assist and support management team in maintaining partnerships and close working … for our customers, and building systems that lead the way And as a FM Helpdesk Operator with Bellrock, you’ll do it by... Ensure all calls to the FM Help Desk are answered within 10 seconds. Ensure all requests are logged accurately on the CONCERTO system against the correct job type and service category. Ensure requestor is issued … for the request to be carried out. Ensure all communications have been passed on through contractors and requestors. Ensure all procedures are followed and updated accordingly. Ensure outstanding FM Help Desk requests are followed up with the appropriate contractor. Ensure requestor is updated on progress if unable to meet the response time issued. Ensure requestor is informed of More ❯