Help Desk Support Job Trends in London

Help Desk Support
England > London

The median Help Desk Support salary in London is £29,270 per year, according to job vacancies posted during the 6 months leading to 26 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Dec 2025
Same period 2024 Same period 2023
Rank 358 414 437
Rank change year-on-year +56 +23 +249
Permanent jobs requiring a Help Desk Support 11 9 12
As % of all permanent jobs in London 0.080% 0.057% 0.067%
As % of the Job Titles category 0.088% 0.061% 0.071%
Number of salaries quoted 11 3 8
10th Percentile - - £25,575
25th Percentile £28,750 £26,250 £26,250
Median annual salary (50th Percentile) £29,270 £27,500 £30,000
Median % change year-on-year +6.44% -8.33% +6.19%
75th Percentile £32,250 £31,875 £32,438
90th Percentile - £33,750 £33,225
England median annual salary £29,000 £27,500 £25,000
% change year-on-year +5.45% +10.00% -1.96%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,475 14,848 16,984
% of permanent jobs with a recognized job title 90.79% 93.35% 95.10%
Number of salaries quoted 8,259 8,749 13,730
10th Percentile £35,750 £42,500 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,367 £75,000 £75,000
Median % change year-on-year -3.51% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £115,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -0.41%

Help Desk Support
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support' in the job title relative to all permanent IT jobs advertised in London.

Help Desk Support job vacancy trend in London

Help Desk Support
Salary Trend in London

Salary distribution trend for Help Desk Support job vacancies in London.

Salary distribution trend for Help Desk Support job vacancies in London

Help Desk Support
Salary Histogram in London

Salary distribution for jobs citing Help Desk Support in London over the 6 months to 26 December 2025.

Salary histogram for Help Desk Support in London

Help Desk Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the London region over the 6 months to 26 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North London - 1 £28,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 26 December 2025, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Help Desk Support in the job title.

1 11 (100.00%) Microsoft
2 9 (81.82%) Time Management
3 7 (63.64%) Problem-Solving
4 6 (54.55%) Android
4 6 (54.55%) Biometrics
4 6 (54.55%) Cybersecurity
4 6 (54.55%) Dell KACE
4 6 (54.55%) Exchequer
4 6 (54.55%) LAN
4 6 (54.55%) PaperCut
4 6 (54.55%) Sophos
4 6 (54.55%) VoIP
4 6 (54.55%) WAN
5 5 (45.45%) Microsoft Office
6 4 (36.36%) Customer Service
6 4 (36.36%) Microsoft 365
6 4 (36.36%) Windows
7 3 (27.27%) ServiceNow
8 1 (9.09%) Active Directory
8 1 (9.09%) Adobe
8 1 (9.09%) Adobe Creative Suite
8 1 (9.09%) Agile
8 1 (9.09%) Aruba
8 1 (9.09%) AWS
8 1 (9.09%) Azure
8 1 (9.09%) Collaborative Working
8 1 (9.09%) Degree
8 1 (9.09%) Entra ID
8 1 (9.09%) Firewall
8 1 (9.09%) Fortinet

Help Desk Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (9.09%) Office Communications Server
Applications
1 5 (45.45%) Microsoft Office
2 1 (9.09%) Adobe Creative Suite
Business Applications
1 6 (54.55%) Exchequer
Cloud Services
1 4 (36.36%) Microsoft 365
2 1 (9.09%) AWS
2 1 (9.09%) Azure
2 1 (9.09%) Entra ID
2 1 (9.09%) Google Workspace
Communications & Networking
1 6 (54.55%) LAN
1 6 (54.55%) VoIP
1 6 (54.55%) WAN
2 1 (9.09%) Firewall
General
1 10 (90.91%) Social Skills
2 1 (9.09%) Analytical Skills
2 1 (9.09%) Automotive
2 1 (9.09%) Publishing
2 1 (9.09%) Retail
Miscellaneous
1 6 (54.55%) CCTV
2 3 (27.27%) Driving Licence
3 1 (9.09%) Client/Server
3 1 (9.09%) FMCG
Operating Systems
1 6 (54.55%) Android
2 4 (36.36%) Windows
Processes & Methodologies
1 9 (81.82%) Time Management
2 7 (63.64%) Problem-Solving
3 6 (54.55%) Biometrics
3 6 (54.55%) Cybersecurity
4 4 (36.36%) Customer Service
5 1 (9.09%) Agile
5 1 (9.09%) Collaborative Working
5 1 (9.09%) Integration Testing
5 1 (9.09%) Logistics
5 1 (9.09%) Manual Testing
5 1 (9.09%) Project Planning
5 1 (9.09%) Regression Testing
5 1 (9.09%) Software Testing
5 1 (9.09%) User Acceptance Testing
Programming Languages
1 1 (9.09%) SQL
Qualifications
1 1 (9.09%) Degree
System Software
1 1 (9.09%) Active Directory
Systems Management
1 6 (54.55%) PaperCut
Vendors
1 11 (100.00%) Microsoft
2 6 (54.55%) Dell KACE
2 6 (54.55%) Sophos
3 3 (27.27%) ServiceNow
4 1 (9.09%) Adobe
4 1 (9.09%) Aruba
4 1 (9.09%) Fortinet
4 1 (9.09%) Google
4 1 (9.09%) Meraki
4 1 (9.09%) Okta