actively work through the prioritised incident backlog together with end client. - Working collaboratively with end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service more »
Central London, London, United Kingdom Hybrid / WFH Options
Carrington Recruitment Solutions Limited
Project Delivery ESSENTIAL Technical qualifications in a Project Management discipline (e.g., PMBOK, PMI CAPM/PMP or PRINCE2, Agile) desirable. Fundamental knowledge of the ITIL framework and/or service management approaches. ITIL certification preferred. If you feel this is you, please feel free to apply. It really is a more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
would be advantageous. Desirable: Degree in InformationTechnology, Computer Science, or Cyber Security. Information Security related certifications such as Security+, CISSP, CISM, GSEC, SSCP ITIL certifications ITIL Foundation. #LI-MF1 RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
an advantage. Candidate Requirements Essential Bachelors degree or higher in Computer Science, InformationTechnology or related field or work experience Have an understanding of ITIL best practice, qualified to a minimum of ITIL Foundation. Working knowledge of Active Directory Working knowledge/experience writing complex logical expressions Demonstrated ability to more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
advantage. Candidate Requirements Essential Bachelors degree or higher in Computer Science, InformationTechnology or related field or equivalent work experience Have an understanding of ITIL best practice Working knowledge of Active Directory Working knowledge/experience of scripting languages (e.g. BASH/Python/Powershell) Demonstrable experience of SCCM operations more »
providing desktop support Experience supporting the incident and problem processes - 1st and 2nd line Experience working with Microsoft technology Mobile application support experience beneficial ITIL certification or equivalent more »
City of London, London, Farringdon, United Kingdom Hybrid / WFH Options
Service Care Solutions
Cloud Apps Security. Proven experience in complex project implementation and ownership of technology projects. Familiarity with other Device Management platforms. Experience working within an ITIL environment. Proficient in desktop image configuration, automation, and management. Experience in implementing and maintaining Microsoft Autopilot environment. If you are interested in this position and more »
Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product Centric operating models Benefits: Base Salary: £55,000 - £85,000 (DoE) Discretionary Bonus DV Bonus Flex Fund: £5,000 Health more »
London, England, United Kingdom Hybrid / WFH Options
Square Enix
To provide business systems support for the Square Enix user community and partners. Working closely with Unit4 users in the UK, Hamburg, Paris, and Los Angeles offices. Please note, this role will be an 18 months FTC. Key Deliverables: Provide more »
Central London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
are seeking a skilled and proactive Application Support Specialist to join their growing team. If you have excellent problem-solving skills, and experience with ITIL practices, we want to hear from you! Job Description: As an Application Support Specialist, you will play a vital role in supporting and enhancing their … clients' ERP systems. Your responsibilities will include providing technical support, performing administrative tasks, managing contracts, and ensuring compliance with ITIL standards. Key Responsibilities: Provide first-line/Second-line support for issues and queries. Diagnose and resolve technical problems, escalating complex issues when necessary. Manage and maintain contracts, ensuring renewals … and compliance. Document and track all support activities and resolutions in a ticketing system. Ensure adherence to ITIL best practices for incident, problem, and change management. Assist in the development and maintenance of support documentation and user guides. Participate in on-call support rotation as needed. Qualifications: Bachelor's degree more »
North London, London, United Kingdom Hybrid / WFH Options
IO Associates
tenancy. Strong project management skills, including experience with methodologies like Prince 2. Excellent communication and organisational skills. Familiarity with IT industry standards such as ITIL, ISO, and Prince 2. My client is offering a competitive salary of up to £68,000 for this position, alongside an excellent benefits package. This more »
s Services. Experience of working within system analysis and design Ideally experience of working within both a Dev/Ops environment and working within ITIL aligned environment What's on offer: Salary: £300-£400+ per day, Inside IR35 *negotiable based on experience *please submit your CV with the rate you more »
Camden, London, Camden Town, United Kingdom Hybrid / WFH Options
Novax Recruitment Ltd
to problems to ensure consistent delivery of high-quality services. Ideally experience of working within both a Dev/Ops environment and working within ITIL aligned environment with a strong understanding of change management and governance. Please submit your application via the contact details provided and you will be contacted more »
Camden, London, Camden Town, United Kingdom Hybrid / WFH Options
AKTON Resourcing Ltd
Children Services. Proficient in system analysis and design, capable of offering recommendations and solutions to enhance service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including a strong grasp of change management and governance. Position 2: Senior Application Analyst - Mosaic Job Responsibilities: Support and develop Mosaic systems to … care systems. Proficient in system analysis and design, capable of offering recommendations and solutions to improve service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including a strong grasp of change management and governance. If you are a dedicated professional with a passion for improving public services and more »
City of London, London, United Kingdom Hybrid / WFH Options
Invitise
The successful candidate will possess proven skills working with the following - Mosaic systems Social Care systems Form Templates Configuration Support Business Processes Delivery Solutions ITIL Systems Analysis Interested? Please apply below Application Support Analyst, Application Analyst, DevOps, Support, ITIL, Mosaic, Social Care, council, government, housing more »
City of London, London, United Kingdom Hybrid / WFH Options
Invitise
applications Supporting & Configuring Revs and Bens systems (ideally Civica OPENRevenues) Local government experience with Housing, Children Services, Customer Services System analysis and design DevOps ITIL Change Management Governance Interested? Please apply below Application Support Analyst, Application Analyst, DevOps, Support, ITIL, Bens, Revs, council, government, housing more »
Bromley, London, United Kingdom Hybrid / WFH Options
Trust Payments
launched Service Desk Support Officer - You: - 1+ years in a similar customer service orientated support role - Strong customer orientation - Experience of working in an ITIL environment - Experience of using Zendesk or similar ITSM tool - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word and PowerPoint), Salesforce, DMS, Data … Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all level of colleagues within the business - ITIL Foundation qualified - Understanding of Payment system capabilities and features Service Desk Support Officer - Benefits: - Opportunity to be part of a rapidly scaling and market leading more »
london, south east england, United Kingdom Hybrid / WFH Options
Kaspersky
organize their own work Team spirit and a positive attitude in reaching aims together; able to work independently and as part of a team ITIL Knowledge as well as basics and first experiences in Project Management would be an advantage more »
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals). You will have experience more »
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and more »
london, south east england, United Kingdom Hybrid / WFH Options
ITRS
workflows Knowledge of IT Governance, Risk & Compliance processes. Broad knowledge of Data Protection and GDPR Experience of BCP management and overview Good understanding of ITIL A person in this role would benefit from the following: Experience using IT security and compliance tools such as Qualys, MS Defender, Purview Darktrace, Digital more »
effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management 10, 11 Operating System Support more »
london, south east england, United Kingdom Hybrid / WFH Options
Fitzrovia IT Limited
effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management 10, 11 Operating System Support more »
assurance process and methods to enterprise wide technology projects or initiatives. ISTQB/ISEB Software Testing Foundation & Practitioner level certification is mandatory. Certified with ITIL Foundation level or above Experience working with team members in offshore and near shore locations Experience in working as a service management professional A thorough more »
london, south east england, United Kingdom Hybrid / WFH Options
Deloitte
assurance process and methods to enterprise wide technology projects or initiatives. ISTQB/ISEB Software Testing Foundation & Practitioner level certification is mandatory. Certified with ITIL Foundation level or above Experience working with team members in offshore and near shore locations Experience in working as a service management professional A thorough more »