will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. The ideal candidate will come from a financial services background, with overall experience in Service Management and IT Change Management. Furthermore, you will be more »
documentation and knowledge articles to improve the IT Service Desk, including assessment of impact across or within services outside of the function. Follow the ITIL method of Service Desk to include: o Single Point of contact (SPOC) o Single Point of entry o Single Point of exit o Easier for … predicting trends based on reporting, performance, KPIs, SLAs and OLAs to enable delivery of high standard of service. To develop and maintain standards of ITIL compliance. Delivery of Service: To deliver Digital Services Service Desk services to the Digital Services department and Trust taking ownership and resolving requests in line … processes, and ensures that they are properly documented in the business justification. IT Security: Assist in the adoption of good practice in-line with ITIL, Information Governance Toolkit and CfH recommendations for IT Solution procedures and practice. Report and record breaches of security to the Trusts Data Protection and IT more »
Networking, Authentication, AD, Security, Desktop, IT Service Desk etc. • Knowledge (or experience) of chargebacks, allocations and continual service performance improvements. • Preferred relevant certifications – e.g. ITIL, AZ-300, AZ-301, MCSE, CCNA, TOGAF etc. • Excellent communication and presentation capabilities, with knowledge of prevalent tools, methodologies and frameworks. • Robust fact gathering, analytical more »
clients data security Collaborate with global enterprise teams to implement robust cloud controls. Requirements : Proven global enterprise experience. In-depth working knowledge of TOGAF, ITIL, or similar frameworks. Expert knowledge and experience in cloud environments, particularly with a focus on continuous improvement. Bachelor's or Master's degree in a more »
Cloud controls testing is essential. Knowledge/experience with major cloud service providers, preferably AWS. Knowledge of various industry frameworks and controls such as ITIL, NIST, COBIT, ISO 27001/2. A broad, high-level IT or Cybersecurity background with exposure to areas such as cloud security, security architecture, IT more »
IT department Understanding and experience in scripting in Powershell Experience working with Azure based DevOps tools Experience running infrastructure projects Participate in the full ITIL lifecycle What's next? If this position sounds like it could be worth a conversation, then apply today and we will aim to be in more »
Best Practices. Good to have: Ability to work with 3rd party vendors, OEMs, and Product suppliers. Knowledge on Contracts and SLAs. Good knowledge in ITIL process. Experience in handling of Network high priority incidents. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive more »
solid understanding of the patient journey, as well as the key challenges clinical staff face, with respect to use of systems. solid understanding of ITIL Service Management & Methodology Processes As a professional company we welcome applications from persons of any age and/or background and do not intend to more »
of the team towards improving platform stability, security, deployments and upgrades, patch management and software deployment whilst making sure everything is rolled out following ITIL process and procedures If you are interested to find out more please apply for the role with an up to date copy of your CV. more »
You will have: Strong deskside support experience. Strong experience in working in a similar capacity with VIP members of staff. Experience working in an ITIL environment. This is a permanent position based in London. more »
ensure a robust and scalable production environment for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application … team in delivering services within KPIs, SLAs and contractual obligations. Incident Management - Respond to, work with SMEs to diagnose, and resolve technical issues using ITIL-based practices. Manage the incident lifecycle from initial response to communicating resolution to key stakeholders. Acting as a case-dependent 1st or 2nd level escalation … smooth operation of the production environment. Your Experience Knowledge of relational databases. Experience of Production Support in a Financial Services pr Wealth Management environment ITIL experience Experience using an IT Service Management tool such as ServiceNow or JIRA Ability to learn quickly in a dynamic fast-paced industry. Self-motivated more »
London, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding … Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITIL certification Microsoft Certified more »
requirements and how these can be achieved. Combination of agile and waterfall project delivery methods, exposure to GDS standard for service design and delivery. ITIL 3/4 experience beyond foundational level, with at least 7 years performing this role and exposure across a number of different projects in both … middleware. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Certifications (preferred): TOGAF, ITIL, AWS Certified Solutions Architect, Azure Solutions Architect Expert, or similar. more »
leads and wider HADES stakeholders, customers and suppliers, to understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure … operated at this level of complexity in a workplace environment MANDATORY Customer-service oriented with a problem-solving attitude MANDATORY Be an advocate of ITIL best practice processes within the business MANDATORY ITIL V3 Certification DESIRABLE ITIL V4 PREFERRED Previous experience of working in a customer facing environment MANDATORY Solid more »
ideal candidate will be responsible for overseeing our IT infrastructure, with a particular focus on Azure cloud services, and ensuring compliance with ITIL (InformationTechnologyInfrastructureLibrary) standards. Also you will have a lead role in the Cyber Security and networking to ensure the security is to the highest standards. … IT department, ensuring the smooth and efficient functioning of all IT systems. Develop and implement IT policies, procedures, and best practices in line with ITIL standards. Manage and coordinate IT projects, including system upgrades, new implementations, and 3. Security and Compliance: Implement robust security measures to protect sensitive data and … within the financial services or FX industry. Extensive experience with Microsoft Azure, including infrastructure design, deployment, and management. Strong knowledge and practical experience with ITIL framework and best practices. Relevant certifications such as ITIL Foundation, Microsoft Certified: Azure Administrator Associate, or similar are highly desirable. Excellent leadership, communication, and interpersonal more »
their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team Lead and Provide deeper analysis with some assistance from … from established procedures by performing a structured work assignment Use existing procedures to solve routine or standard problems Knowledge, Skills and Abilities: Knowledge of ITIL Service Management Excellent customer service skills Continues to build knowledge of the organisation, processes, and customers Use prescribed guidelines or policies to analyze, troubleshoot and … and prioritization skills Clearly client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual more »
Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the staff within … giving you the very best of good work life balance. About us Service Management falls within the Digital Services Service umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence … Digital processes and policies in conjunction with the Head of Information Governance Drive excellence through Quality Assurance Assist in the development and maintenance of ITIL compliance. Report and Records breaches of security to the Trust's data protection and digital services security lead Adherence to all Trust Policies and Procedures more »
Basic information Location Bristol, London, Manchester Service line Consulting Date published 01-Jun-2023 Req # 15771 Job description Connect to your IndustryDo you want to be at the heart of some of the biggest and most ambitious programmes undertaken more »
chairing the weekly Change Advisory Board (CAB) Checking RFCs for correctness and completeness Encouraging compliance with the change management process and policies. Aligning to ITIL v4 framework, the role should also be continually reviewing change management practises to spot and recommend areas of service improvement. Also provide administrative support for … release management as required. Industry recognised technical qualifications or degree educated. ITIL Foundation v3 or v4 will be advantageous. Previous exposure to ITIL change management service management and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation more »
Change and Configuration Analyst - £55k (CAB/CMDB/Asset control) - London - 2-3 days onsite per week. Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team … and Asset & Configuration Management function. Technical expertise and the ability to apply functional knowledge to complex and diverse situations Experience of working within an ITIL based service delivery model. Knowledge of managing performance with internal delivery teams within a service frame work, including SLAs and KPIs Services offered by Computappoint … for a Change and Configuration Manager who is a highly motivated and eager individual with strong communication skills, to join their team. Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings Services offered by Computappoint Limited are those of an Employment Business and/or more »
Site Reliability Engineer- Lead, Mentoring, Kubernetes, PaaS, IaaS, SQL, Azure DevOps, CI/CD A leading provider of financial services is seeking two Site Reliability Engineers- Leads with a solid and proven background in Azure or GCP. This position will more »
Experience working as a Service Transition Manager ITIL Certification and ITIL Service Transition-certified (Nice to Have) Experience in Service Management concepts and ability to apply these in a Service Transition context more »
and enhanced services across all offices To define and manage the global IT support and training budget. Minimum 5 years' experience of having delivered ITIL-based IT services in a law firm or similar/professional environment. It is expected that the post-holder will have relevant ITIL qualifications Demonstration more »
and strategic 3rd parties across a diverse operation Exposure/experience of a shared services operating model/organisation Application of best practice principles (ITIL & COBIT) within a diverse and challenging technology environment Strong leadership and a proven ability to influence and persuade internally and externally Nice to have : Experience … operating across multiple countries and cultures Relevant certifications, including ITIL If you’re interested, please get in touch. Thank you. more »
quality IT services, and the continuous improvement of operational processes. This will include delivery of the Global Operations Centre and ownership of all key ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure … and influencing of business strategy, translating this to accelerate the release Nice to have : Experience operating across multiple countries and cultures Relevant certifications, including ITIL If you’re interested, please get in touch. Thank you. more »
