6 of 6 IVR Jobs in London

resolution strategy during major outages in coordination with the Technical Manager. Perform deep root cause analysis (RCA) across contact center applications, voice, network, IVR, CRM, and infrastructure layers. Identify systemic weaknesses and eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions ...

support, or workflow automation environments. Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows. Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling. This senior role ...

services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co‐pilot ...

early and adoption is planned from the outset. Requirements Enterprise platform expertise – You’ve managed business‐critical platforms such as CRM systems, telephony or IVR solutions, or similar SaaS and COTS tools. Vendor and commercial management – You’re experienced in managing supplier relationships, negotiating contracts, and ensuring partners deliver against ...

quality technical and operational documentation * Experience working within secure or highly regulated environments * Strong communication and stakeholder engagement skills Desirable Experience * Contact centre or IVR configuration experience * Familiarity with legacy PBX platforms and migration strategies * Experience within large-scale multi-supplier delivery environments * Understanding of ITIL, change management, and service ...

Supplier Good understanding of Network Validation, Testing, Performance and Quality Experience with Drive Testing useful CS (MSS/MGW, SBC, STP, SMSC, HLR, IVR) PS (SGSN/SGW, PGW, PCRF, DNS, AAA) IMS (CSCF, MRF, TAS, ePDG) Good understanding of standards and architectures (3GPP, IETF, GSMA etc.) Core Network Protocols ...