7 of 7 Incident Manager Jobs in London

to you, please read on. Are you interested in ensuring customers can always watch their favourite movie or show? If so, you might be the right person for the Incident Manager role in the READI team who drive availability for Prime Video. Key job responsibilities Lead calls on customer impacting, high severity, outages that drive towards resolution by … coordinating efforts across multiple engineering and operational teams, including for ambiguous problems we might not have seen before. Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders. Drive critical, complex customer escalations … in situations that are sometimes technically challenging in collaboration with Engineering Teams. Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. Proactively identify opportunities for improvement through gap analysis, trend identification, and cross-functional collaboration. Act as a key stakeholder for the engineering teams More ❯

Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months+ Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of … resolution within SLA. -Operate in a 24/7/365 shift environment, including night and weekend rotations. -Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough … documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. -Proven track record in the financial services industry, preferably with global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with More ❯

Role : Major Incident Manager Location : London/Sheffield , UK Type : contract (Hybrid) Job Description : Mandatory Skills: ITIL Incident Mgmt . Experience: 8-10 Years . •Strong Major Incident Management experience in managing incidents of a P1 level •Working 24/7 365 shift pattern (including nights and weekends) •UK based •Experience in the financial industry The … individuals for these roles need to be very capable Major Incident Managers with strong command and control of the most Critical incidents. More ❯

Role : Major Incident Manager Location : London/Sheffield , UK Type : contract (Hybrid) Job Description : Mandatory Skills: ITIL Incident Mgmt . Experience: 8-10 Years . •Strong Major Incident Management experience in managing incidents of a P1 level •Working 24/7 365 shift pattern (including nights and weekends) •UK based •Experience in the financial industry The … individuals for these roles need to be very capable Major Incident Managers with strong command and control of the most Critical incidents. More ❯

Major Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator and … keep the customer's impact of technical incidents front and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques. You're used to working with data - spotting trends and taking proactive action to address the cause … of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify More ❯

Financial Service firm seeks an Incident Response Manager to join their CIRT team. This role plays an essential part in the safeguarding of the firm’s assets, and the strengthening of the firm’s Cyber Security posture. Elements of the role will include but not limited to the following: Lead Security incidents, driving Global remediation efforts. Run tabletop … technical stakeholders, including Senior Leadership. Ensure Vulnerabilities highlighted by the CTI team or Vulnerability Management team are correctly triaged and if required prepare a remediation plan and ensure an incident is stood up to coordinate this including any required detection rules to provide coverage pending remediation. Lesson learnt write up. If you are looking to be part of a More ❯

the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver optimal customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role involves managing the delivery of Incident Assurance services by the supplier ecosystem to achieve business outcomes and performance targets set by EE/… is a hybrid role requiring a minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability, Incident resolution, ticketing KPIs, and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts to improve methodologies, processes, systems, controls, capabilities, and relationships necessary for service availability. … Create a high-performing, service-led organization. Ensure and manage service providers' adherence to incident management services outlined in contracts and relevant Service Operations Manuals (SOMs). Manage Supplier-led Emergency Site Restoration, Dead Sites process, and Incident lists. Ensure incidents are recorded accurately regarding event durations and impacts. Manage cases requiring mediation to ensure correct ticket ownership. More ❯