2 of 2 Incident and Problem Analyst Jobs in London

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and … analytical Incident and Problem Analyst to support the effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and ...

Essential Skills: 2 years' experience in a customer-focused, fast-moving IT support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and … levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM ...