work across the firm to develop and propose solutions Recommend and coordinate cross-functional improvements to the Customer Lifecycle Execute corrective action plans for customers at risk (Stakeholder Interviews, IssueTracking, etc) Track results from action plans and follow escalation procedures when appropriate Identify Upsell and Cross Sell Opportunities Map customer stakeholders & users to Customer Personas Partner with More ❯
implementation of IT systems preferably cloud service and/or identity management. Knowledge of security and compliance requirements. Willingness to be a hands-on contributor. Excellent communication skills, including issuetracking, triaging, and crisis management. Team player. Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Service Excellence. Proactivity, have a very strong what More ❯
timely and effectively to incoming support requests across various channels Communicate issues and opportunities received via support channels to the rest of the team Utilize external and internal task tracking tools to categorize the most significant issues affecting our community Utilize external and internal task tracking tools to highlight feature requests and future product improvements Review and iterate … upon our issuetracking dashboards Prepare and present reports to the team that shed light on our support system, issue resolution metrics, and commonly reported issues Update help documentation so that our community can find clear answers in a timely manner Identify opportunities for improvements across our apps, website, tools, and communication to provide our community with More ❯
