IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, MacOS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School in Battersea, South West London. SALARY: £28,000 per … have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, MacOS, iOS, JamfPro MacBook MDM, DNS and DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point … Team player Ability to lead by example - developing and maintaining respectful and inclusive working environment Technical experience (must have) Experience of administering and troubleshooting: Google Workspace JamfPro MacBook MDM MacOS/iOS Microsoft Windows 10/11 DNS and DHCP Other experience (nice to have) Microsoft Office 365 EntraID/Active Directory Cyber Security Networking and WiFi More ❯
with multiple business areas to coordinate technical work streams. Manage the cybersecurity of ITRS across assets, resources, software, hardware, infrastructure, access codes and firewalls. Setup laptops for new users (MacOS, Windows, Linux) Contribute to and maintain the continuity of the IT infrastructure in the across the ITRS Group. The ability to work pragmatically Requirements Excellent analytical skills … environments (VMWare) Network administration and troubleshooting. Windows Active Directory and AZURE AD/Entra. Data Backup management Desktop and user support experience. IT Procurement Zoho Manage Engine\Servicedesk Plus MacOS support ITIL or security certification. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel More ❯
requirements. Work with multiple business areas to coordinate technical work streams. Manage cybersecurity across assets, resources, software, hardware, infrastructure, access codes, and firewalls. Set up laptops for new users (MacOS, Windows, Linux). Contribute to and maintain the continuity of the IT infrastructure across the ITRS Group. Work pragmatically and proactively. Possess excellent analytical skills and high … troubleshooting. Windows Active Directory and AZURE AD/Entra. Data backup management. Desktop and user support. Data center support. IT procurement. Desirable skills include: Zoho ManageEngine/ServiceDesk Plus. MacOS support. ITIL or security certifications. Benefits include: Health insurance and dental coverage for you and your dependents. Employee assistance program. Pension scheme. Flexible hybrid working. Enhanced parental More ❯
Excellent communication and organisational skills. Experience with end-user support processes for laptops (first-call resolution, problem tracking via help desk system, prioritising work requests). Knowledge of Windows OS, MACOS, Microsoft's O365, Active Directory and Group Policy. Headspace subscription Birthday off in addition to annual leave Access to Absorb Learning Improved family-friendly policies More ❯
Excellent communication and organisational skills. Experience with end-user support processes for laptops (first-call resolution, problem tracking via help desk system, prioritising work requests). Knowledge of Windows OS, MACOS, Microsoft's O365, Active Directory and Group Policy. Headspace subscription Birthday off in addition to annual leave Access to Absorb Learning Improved family-friendly policies More ❯
Microsoft technologies: D365, O365, Active Directory, Azure, Intune, Exchange, Windows 10/11, Server 2016+, BitLocker, Power Platform Experience leading desktop support and remote device rollouts Proficiency with AppleMacOS and iOS in enterprise environments Familiarity with Intune, AutoPilot, and Microsoft Endpoint Manager Knowledge of device lifecycle management, MDM, and BYOD policies Strong understanding of networking (LAN, WAN, VPN More ❯
support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to Trainline values. The team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate integrated with Azure Active Directory and Microsoft Windows Servers. This is a highly visible team, also providing More ❯
and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group More ❯
and endpoint technologies Proven experience in managing and deploying using tools such as Intune, MECM (SCCM), and Jamf Hands-on experience with Apple Business Manager, Knox Mobile Enrollment, and macOS in the enterprise Familiarity with Entra ID (formerly Azure AD), Group Policy, Conditional Access, and M365 Apps for Enterprise Solid scripting skills, especially in PowerShell A customer-first mindset More ❯
thrives in excellence? Feel free to reach out and apply today! Key Responsibilities: Provide support for desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support … repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, MacOS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
hours and attend client sites as needed. What You'll Bring: Proven experience in a senior IT support or infrastructure role, ideally within an MSP. Strong knowledge of Windows, MacOS, and Linux workstation administration. Hands-on experience with Microsoft 365, Azure AD, Exchange Online, SharePoint, and Teams. Familiarity with Google Workspace administration and VoIP technologies (e.g. FreePBX … looking to take the next step in your career with a people-first MSP, we'd love to hear from you. Key skills: Support, IT Engineer, IT Support, Windows, MacOS, Linux, Administration, AD, Active Directory, VoIP, Ticketing, Tickets, Virtualisation, IT Operations, Technical Support, Tech Support, Desktop Support Circle Recruitment is acting as an Employment Agency in relation to this More ❯
Workplace, Windows Server and Active Directory Previous team leadership experience Excellent written and verbal communication skills Ability to liaise with stakeholders Technical Skills Google Workplace (must have) Jamf Pro MacOS/iOS Windows 10/11 Window Server Active Directory Locker Papercut printing Apple School Manager Cyber Security Networking & Wifi (Meraki) BENEFITS Working in an inclusive environment More ❯
HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management More ❯
qualifications A relevant degree or professional qualifications, with 3 - 5 years of recent end-user technical support experience, including provision of support to executive-level users Extensive experience of macOS and Microsoft related technologies: Azure Active Directory, Exchange, and Office 365, conditional access Experience with networking, good knowledge of TCP/IP, DNS, software firewalls Experience with security tools More ❯
1st/2nd Line - Windows and Mac The 1st/2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work … Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD/Azure AD/Entra IT would be useful 50:50 1st Line : 2nd Line support tasks … customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/ More ❯
major incidents and problems, including impact assessments and root cause analyses (RCAs). Person Specification Applicants should have key skills and proficient experience in the following areas: Windows 11, macOS, Linux, and Office 365 suite. Amazon Web Services, Microsoft Azure, and Microsoft O365 platform services. Windows Server technologies including Microsoft Hyper-V and VMware. iSCSI, file storage technologies with More ❯
adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback … Experience with strong communication and customer service skills Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a Support Engineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment More ❯
IT Support Analyst - macOS and Jamf (1st/2nd Line) Central London - 2 month fixed term PAYE contract ?? Full-Time Are you between roles or looking for a short term contract? Love tech? Love helping people? Join us and become the go-to hero who keeps our creative world running smoothly!We’re looking for a tech-savvy problem … involved in projects, office moves, inductions, and training – no two days are the same! What We’re Looking For 1+ year of IT support experience (or equivalent qualification). MacOS + Windows 10 wizardry , Microsoft Office 2016+, and a knack for troubleshooting. Familiarity with remote support tools (TeamViewer, ARD, RDP), Office 365 admin, and Teams. Bonus points More ❯
accurate manner. Provide end-user assistance as required and directed. Receive on-the-job training and develop IT skills in a corporate environment. Support and troubleshoot Windows 10, 11, MacOS, Microsoft Office, and other authorized desktop applications. Support and troubleshoot printers, hardware, and peripheral equipment. Support Windows-based laptops, desktops, and MacOS devices. Support self-service ticketing machines … requests. 10%: Ensure maximum system availability through direct response and escalation coordination. 20%: Other relevant tasks. Technical Skills and Competencies: Familiarity with Intel-based hardware. Experience with Windows and MacOS environments. Knowledge of iOS, Android, and MDMs like Intune and Knox. Understanding of network devices (Layer 1, 2, 3). Proficiency with MS Office. Experience with Active More ❯
sleeves and get involved with any task needed! The role will involve site based work, so ideally someone that drives however, this is not essential Skills Required: Microsoft Windows OS - Windows 10/11, Server 2012-2024 Microsoft Office 2016 upto Office365 Networking infrastructure, protocols, switching, routing, DHCP and DNS MacOS - 13 onwards Strong troubleshooting skills More ❯
service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) Strong communication and interpersonal skills Well-organised, with the ability to prioritise and manage multiple More ❯
service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) Strong communication and interpersonal skills Well-organised, with the ability to prioritise and manage multiple More ❯
Employment Type: Permanent
Salary: £25000 - £30000/annum Up to £30K & Great Benefits
room equipment to help with meetings to colleagues and visitors An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills. Nice to have: Previous macOS or Linux support experience Previous Windows Server and Active Directory support experience Scripting or low level programming experience The annual base salary range for this position is More ❯
time Managing ticket queues Experience on a busy service desk Office 365 deployment, maintenance and troubleshooting Google G-Suite/Workspace maintenance and troubleshooting Windows Server 2016/2019 macOS for both troubleshooting and deployment DNS management AzureAD and Active Directory Disk encryption Backup management Manage hardware and upgrades Site visits Customer service Training You will also receive full More ❯
Hands-on experience working with EDR tools Solid networking knowledge, with the ability to independently debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, macOS, and Linux-based applications (installation, troubleshooting, debugging) Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction Exceptional written and verbal communication More ❯