Associate Modern Workplace Engineer
- Location
- Greater London, England, United Kingdom
account lockouts, licence and application access, printing, and meeting room and AV support. Diagnose and resolve 2nd line issues across Windows 11 and macOS devices, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and business applications, escalating to the Modern Workplace Engineer or to Security with a clear, documented account … service performance reporting and continuous improvement discussions. Strong troubleshooting skills across Windows 11, Microsoft 365, and common end‐user devices, with exposure to macOS, iOS and Android. Understanding of identity and access management, including user accounts, groups, MFA, and sign‐in troubleshooting within Entra ID or Active Directory. Knowledge ...