Second Line Support Engineer (SC Cleared)
- Location
- Greater London, England, United Kingdom
onsite) and remote channels. Act as an escalation point for incidents and service requests unresolved at 1st line. Troubleshoot and resolve issues across macOS, Windows, iOS, and Android devices. Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. Configure and support end-user hardware (laptops, mobiles, printers … management processes and ISO 27001 standards. Required Skills and Experience: 2–5 years’ experience in a 2nd line support or Tech Bar environment. Strong macOS support experience, with additional exposure to Windows, iOS, and Android. Hands-on experience supporting Microsoft 365 services. Working knowledge of Active Directory, Azure ...