1 to 12 of 12 Major Incident Management Jobs in London

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … trust to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the … vVols, RDM, VMFS) Desirable Understanding and experience of VxRail with vSAN Understanding of Cisco ACI Administering Cisco UCS - Service profiles - Fabric interconnects - Cisco Integrated Management Controller (CIMC). Working knowledge of RecoverPoint for VM (RP4VM) Working knowledge of VMware Site Recovery Manager (SRM) or on other systems. Experience of more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the data storage and data protection technologies on physical systems or on converged systems like VxBlock platform at the trust. Main duties of … principle subject matter experts under these specialisms: Compute/Storage/Systems/Databases. The senior engineers will collectively be responsible for the operational management of the infrastructure and will be a subject matter expert in one of the specialisms. Job description Job responsibilities Work towards being a subject … the trust to ensure these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the more »

enhance the reputation of the organization by effectively managing issues and crises that may arise. This role reports to the director of Enterprise Risk Management and tackles issues globally as they emerge. The Crisis Manager plays a critical role in formulating proactive strategies, managing external perceptions, and coordinating crisis … requires strong multitasking ability, highly developed communication skills, and the ability to take control of a situation, including conversations with senior leaders. Duties : Crisis Management : Collaborate with internal stakeholders to develop and coordinate actions and communications, particularly during sensitive or crisis situations. This involves creating crisis communication plans with … accurate and timely information to internal stakeholders. Coordination: Coordinate cross-functional teams, including technical experts, support functions, and business units, to investigate, diagnose, resolve major incidents efficiently, and ensure regulatory requirements are considered. Root Cause Analysis: Facilitate post-incident reviews and root cause analysis (RCA) sessions to identify more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident Management Deliver client satisfaction and maintain client communication. Identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses to achieve excellent user outcomes Communications, stakeholder engagement and management, change network set up and management to ensure readiness as … KPI's, SLAs Dedicated to reach and maintain high quality standards Ability to work collaboratively, as part of a team Confident demeanour Organisational, time management, work prioritisation skills Ability to work on own initiative Excellent written and verbal communications skills Problem solving skills i.e. can think creatively to solve more »

along with servicing any new business requirements/configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application. Reporting to the SAP Service Owner, the successful … PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

call + 25% bonus & benefits An established FX Payments FinTech are looking for a Service Manager to join their team who will own the major incident management space for the organisation. This is an exciting opportunity providing the successful candidate the chance to have a genuine impact … the leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. The ideal candidate will come from a financial services background … with overall experience in Service Management and IT Change Management. Furthermore, you will be responsible for supporting C-level executives and working closely with the tech teams throughout the transformation. Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

working with SIEM products like Splunk, Exabeam, ArcSight, Sentinel, Cisco Sourcefire or other IPS/IDS products is essential Security transformation programmes – design and management of security solution implementations and/or remediation programmes to address risks across AV, patching, secure build, vulnerability scanning & remediation, logging, and monitoring, & threat … management. Security around emerging technology platforms – primarily Cloud security & Big Data Analytics. Breach and incident management, design and implementation of breach and major incident management practices. Experience in working within agile development environments to embed security successfully into systems prior to product/production release. more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … LCM projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability … to drive CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS more »