3 of 3 Major Incident Management Jobs in London

Primary Details Time Type: Full time Worker Type: Employee Major Incident Manager - ITSM Practitioner London Permanent (Hybrid) The Opportunity QBE Europe is currently recruiting a Major Incident Manager – ITSM Practitioner to join our service management team in our London office. The role of Major Incident Manager will provide quality major incident … shift basis covering 07:00hrs to 18:00hrs GMT Monday to Friday with each MIM required to be “On-Call” 1 in 4 weekends. Your new role Run appropriate ‘Major Incident’ groups (‘war rooms’) to address major incidents at pace, including the engagement and co-ordination of multiple support teams and suppliers. Ensuring all Major Incidents … are managed effectively and efficiently. Responsible for contributing to, and creating, clear, timely and accurate communications throughout each Major Incident being managed, as defined by the process. Responsible for conducting Post Incident Reviews - to ensure continuous improvement and shared learning. Ensure effective handover between Major Incident and Problem Management to drive root cause investigations More ❯

through regular reviews, mentoring and structured development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management … frameworks (Intermediate certification or higher preferred) * Experienced ServiceNow Administrator or Product Owner * Inspirational people leader with a proven ability to motivate, develop and manage teams * Excellent communication and stakeholder management skills * Strong analytical and organisational abilities, with a proactive approach to problem-solving More ❯

responsible for invoicing. You will conduct regular service review meetings with our customers and continuously improve our services. You will be responsible for initiating quality improvement measures and for (major) incident management in collaboration with Support and our Technical Leads. Monitoring service performance in terms of budget, quality, and duration, as well as reviewing service delivery, will … gained three or more years of experience as a Service Delivery Manager (m/f/*) or in a similar position. You have a good understanding of IT service management processes (e.g., based on ITIL such as IT change management). You have good knowledge of ITSM tools such as Jira. You have already gained experience in an More ❯