Contact Center Engineer- UCCE
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
captures to isolate complex issues. Partner with Cisco TAC and internal infrastructure teams during critical incidents. Support hybrid contact center environments , including coexistence or migration scenarios between UCCE and Genesys Cloud CX. Architecture & Platform Engineering Design, review, and optimize: End‐to‐end contact center call flows (Genesys & UCCE) Routing strategies ...