12 of 12 Onboarding Specialist Jobs in London

Luminance, a market-leading AI company, is seeking a Legal Onboarding Specialist to join our dynamic and growing global Onboarding Team. The company has grown by 5x over the last 2 years, raised a $115m Series C funding round in 2024 and it rapidly expanding globally, with enterprise customers. This role offers a unique opportunity to work … as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer's current contract management processes. More ❯

Job Title: Onboarding Specialist Location: London - Hybrid Team: Service Reports to: Head of Operations Salary : £40k-£50k Equity : Participate in Yonda’s EMI Scheme About the Role At Yonda, we believe that a great customer journey starts with a great onboarding experience. As our Onboarding Specialist, you’ll play a critical role in setting clients … things right the first time, who can spot issues before they become problems, and who genuinely enjoys helping clients understand complex things in simple terms. Key Responsibilities Lead the onboarding process for new clients, ensuring all required data, documentation, and key setup steps are completed accurately and efficiently. Act as the first point of contact for client questions during … onboarding, explaining complex and technical concepts in accessible, layman’s terms. Identify nuances or inconsistencies in client submissions — knowing when to dig deeper and when to escalate to internal teams. Collaborate with our Product and Tech teams to relay client feedback, highlight recurring issues, and contribute to improvements in tools and processes. Build trusted relationships with clients, helping them More ❯

Job Title: Onboarding Specialist Location: London - Hybrid Team: Service Reports to: Head of Operations Salary : £40k-£50k Equity : Participate in Yonda’s EMI Scheme About the Role At Yonda, we believe that a great customer journey starts with a great onboarding experience. As our Onboarding Specialist, you’ll play a critical role in setting clients … things right the first time, who can spot issues before they become problems, and who genuinely enjoys helping clients understand complex things in simple terms. Key Responsibilities Lead the onboarding process for new clients, ensuring all required data, documentation, and key setup steps are completed accurately and efficiently. Act as the first point of contact for client questions during … onboarding, explaining complex and technical concepts in accessible, layman’s terms. Identify nuances or inconsistencies in client submissions — knowing when to dig deeper and when to escalate to internal teams. Collaborate with our Product and Tech teams to relay client feedback, highlight recurring issues, and contribute to improvements in tools and processes. Build trusted relationships with clients, helping them More ❯

mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to join our global business at this time of rapid expansion. Reporting into the Global Head of Professional Services, and working closely with our Business Development and Account Management … employees work from the dog-friendly office five days per week. Our London HQ: The Bower, The Tower, 207 Old St, London EC1V 9NR Key Accountabilities Confidently communicate the onboarding process and set expectations of the project plan. Guide and train partners on the Fresha platform to encourage platform adoption. Provide quality assurance and demonstrate attention to detail during … the onboarding process. Track project timelines, task progression and record correspondence. Partner Onboarding Lead the partner onboarding journey; manage potential risks and handle objections. Understand our partners business requirements and challenges that Fresha will help solve. Be curious about the beauty & wellness industry and be familiar with their business operations. Scope competitor software, document processes and make More ❯

entrepreneurial and client-centric approach to growth. They have strong training and development, a friendly and supportive culture as well as many benefits and rewards. The Role of Client Onboarding Specialist The business intelligence platform which you would be working on, is a leading global platform which provides marketers with best practice advice, trend data, special reports, webinars … the first role of its kind within the Client Success team, so they envisage that you would likely build a team around you in time. Requirements for this Client Onboarding Specialist role 2+ years client relationship/account management experience within a professional environment (eg could be media, SaaS, events, membership) An interest in marketing Experience of engaging … a strong relationship person Detail orientated Outgoing, lively personality Stable career history SaaS/BI experience would be highly desirable If you think that you could be the Client Onboarding Specialist that our client is looking for, please apply and a consultant will be in touch should you make the shortlist. More ❯

supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness. Position Overview: The role provides essential support and guidance to new customers, leading the successful onboarding of a new customer, helping them navigate through the early stages of product usage. You will analyse the customers current process and adapt to maximise the full efficiencies that … customer relationships with a focus on customer satisfaction, product adoption and engagement and ensure a smooth handover to the CSM. Collect and act on customer feedback to improve the onboarding process and implement the findings to make the onboarding process more efficient and improve customer satisfaction . Represent the customer voice internally and advocate customer feedback. Work cross … customers' offices in the UK. Tech-savvy: can learn new technologies and explain software features and concepts to customers simply and succinctly. Commercial savvy: an understanding of the SaaS onboarding and product adoption process and previous experience of managing enterprise size customer projects. Highly analytical: experience finding actionable insights that can improve product usage and engagement rates. Strong communicator More ❯

supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness. Position Overview: The role provides essential support and guidance to new customers, leading the successful onboarding of a new customer, helping them navigate through the early stages of product usage. You will analyse the customers current process and adapt to maximise the full efficiencies that … customer relationships with a focus on customer satisfaction, product adoption and engagement and ensure a smooth handover to the CSM. Collect and act on customer feedback to improve the onboarding process and implement the findings to make the onboarding process more efficient and improve customer satisfaction . Represent the customer voice internally and advocate customer feedback. Work cross … customers' offices in the UK. Tech-savvy: can learn new technologies and explain software features and concepts to customers simply and succinctly. Commercial savvy: an understanding of the SaaS onboarding and product adoption process and previous experience of managing enterprise size customer projects. Highly analytical: experience finding actionable insights that can improve product usage and engagement rates. Strong communicator More ❯

Legal Onboarding Specialist A brilliant opportunity for a talented corporate law paralegal or contract law specialist, to work as a Legal Onboarding Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. … This opportunity involves onboarding and implementing legal AI technology to support seamless integration into legal teams’ current contract management processes. Location: Central London– 3 days in office/2 days remote Salary: £30,000 - £40,000 per annum + healthcare, pension etc. Requirements for Legal Onboarding Specialist Experienced specifically in contract negotiation At least 1 year of … with outstanding attention to detail You have incredible focus and can work with efficiency and speed Exceptional written communication skills with fluent spoken and written English Responsibilities for Legal Onboarding Specialist You will work for a Legal-tech software house, supporting clients in their onboarding phase including: Work with a diverse client base of in-house teams More ❯

invested in their leadership function (which we built!) A chance to contribute to the ongoing growth and development of the Customer Success function. The Opportunity: Be the product usage specialist, the training specialist and the onboarding specialist all mixed into one! You are the expert the client needs that has first hand experience of how to … You will directly impact the value the client see’s and the success of the relationship! The Ideal Candidate: Previous experience in a B2B SaaS Customer Success, Training or Onboarding role. Previous experience with a multi-product solution where not every client may be using all, or the same products in the platform offering. Experience working within a smaller … holidays. Hybrid working, 3 days a week in a fantastic, central London office (Dogs allowed and drinks readily available!) Health and Dental care. And more! ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow More ❯

invested in their leadership function (which we built!) A chance to contribute to the ongoing growth and development of the Customer Success function. The Opportunity: Be the product usage specialist, the training specialist and the onboarding specialist all mixed into one! You are the expert the client needs that has first hand experience of how to … You will directly impact the value the client see’s and the success of the relationship! The Ideal Candidate: Previous experience in a B2B SaaS Customer Success, Training or Onboarding role. Previous experience with a multi-product solution where not every client may be using all, or the same products in the platform offering. Experience working within a smaller … holidays. Hybrid working, 3 days a week in a fantastic, central London office (Dogs allowed and drinks readily available!) Health and Dental care. And more! ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow More ❯

development of the Customer Success function. The Opportunity: The perfect opportunity for an ex-clinical operatot to move into the forward thinking world of tech! Be the product usage specialist, the training specialist and the onboarding specialist all mixed into one! You are the expert the client needs that has first hand experience of how to … You will directly impact the value the client see’s and the success of the relationship! The Ideal Candidate: Previous experience in a B2B SaaS Customer Success, Training or Onboarding role. Previous experience with a multi-product solution where not every client may be using all, or the same products in the platform offering. Experience working within a smaller … holidays. Hybrid working, 3 days a week in a fantastic, central London office (Dogs allowed and drinks readily available!) Health and Dental care. And more! ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow More ❯

We are seeking a dedicated and proactive Onboarding and Implementation Specialist to manage a portfolio of existing business relationships within the FMCG & retail sector. The successful candidate will be responsible for maximising opportunities for growth, maintaining relationships with existing clients, and championing the company's brand and values. Client Details Our client is a London based tech start … Offer insights to the broader business development team & CEO. This will be crucial to guiding company growth strategy. Represent the company at industry events and exhibitions. Profile A successful Onboarding and Implementation Specialist should have: Previous experience working in an Account Management focused role OR the ability to identify transferable skills suited to an Account Management role. Previous More ❯