CX Project Manager
- Hiring Organisation
- TripAdvisor
- Location
- London, UK
- Employment Type
- Full-time
telephony, and other platforms. Operations & PerformanceMonitor AI system performance (e.g. chatbot containment rates, CSAT, deflection metrics) and drive continuous improvement cycles. Partner with Quality Assurance and workforce planning teams to assess the impact of AI on agent workload, skill requirements, and scheduling. Identify manual or repetitive processes within customer service ...