Service Desk Manager
- Location
- Greater London, England, United Kingdom
help! ROLE OVERVIEW AND PURPOSE The Service Desk Manageris responsible forleading and developing the Technical Services Service Desk, ensuring the consistent delivery of high-quality customer service, operational coordination and contract support across multiple clients and business units. The role is accountable for creating a professional, customer-focused service … Technical Services Service Desk. Ensure all customer contacts are managed professionally and within agreed service levels. Maintain ownership of incident,requestand work order management processes. Ensure reactive and planned works are coordinated efficiently. Monitor service performance against contractual KPIs and SLAs. Manage operational escalations and major incidents. Ensure effective ...