25 of 25 Remote/Hybrid Root Cause Analysis Jobs in London

communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA … impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe ...

. Maintain accurate, auditable records of change requests, approvals, risk assessments, and implementation outcomes . Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts. Support internal and external audits by providing evidence of change governance and traceability . Reporting & Continuous Improvement Track … infrastructure, applications, and cloud environments . Excellent stakeholder management, leadership, and facilitation skills (e.g., chairing CAB meetings). Analytical mindset for process improvement, root cause analysis, and reporting . Attention to detail for audit and compliance readiness . Qualifications Bachelor's degree in Information Technology, Computer Science ...

escalation for the service desk while working closely with the infrastructure and networking teams. You’ll take ownership of high-impact issues, lead on root cause analysis, and play a key role in designing and improving client environments. This is a client-facing role, so clear communication … across Windows Server, Microsoft 365, Azure, and virtualised environments Performing advanced configuration and troubleshooting of firewalls, WAN/LAN, backups, and DR Carrying out root cause analysis and implementing long-term fixes Creating and maintaining high-quality technical documentation Mentoring 1st and 2nd Line engineers and raising ...

transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues and implement permanent fixes. Log and track problems through … Incident and Problem Management, or IT operations, preferably in the banking or financial services sector. Proven track record in managing major incidents and driving root cause analysis in complex, global environments. Experience working in regulated industries (e.g., banking, financial services) with exposure to SOX, GDPR, PRA/ ...

complex incidents, investigating issues at application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases … fixes, working with vendors and delivery teams via Azure DevOps or similar tooling. Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability ...

prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring … platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold ...

incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis, and project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely … proactively identifying gaps in speed, quality, or process adherence. Workflow Coordination: Coordinate investigation and incident workflows, ensuring accurate assessment, assignment, and progression across teams. Analysis & Continuous Improvement: Root Cause Analysis (RCA): Conduct deep-dive analyses to uncover root causes, systemic patterns, and recurring trends. Analytical ...

accelerate development velocity. Monitor system reliability, performance, and security across environments. Implement robust observability tools including logs, metrics, traces, and alerts. Lead incident response, root-cause analysis, and long-term remediation. Ensure security best practices are embedded across infrastructure and pipelines. Collaborate closely with the wider team ...

processes to improve reliability and reduce manual toil Support development teams with environment configuration, secrets management, and container orchestration Participate in incident management and root-cause analysis to continuously improve system resilience Contribute to internal platform frameworks, templates, and automation accelerators Essential Experience in SRE, DevOps ...

networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments … junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry ...

requirements, user stories, and acceptance criteria to identify test scenarios. Execute automated and manual tests where required to ensure high-quality releases. Perform debugging, root cause analysis, and defect reporting through tools like Jira or Azure DevOps. Quality Assurance & Collaboration Work closely with Product Owners, Business Analysts ...

Administer Active Directory, group policies, MFA, conditional access, and privileged accounts following best-practice security principles. Incident & Problem Management: Lead major incident resolution and root cause analysis, coordinating cross-functional teams and implementing preventative actions. Mobile & Remote Support: Support iOS devices via Intune, configure secure connectivity ...

maintaining clear communication with stakeholders across multiple time zones. Ensure accurate incident logging, categorisation, and documentation in ITSM tools (e.g., ServiceNow). Conduct structured root cause analysis (RCA) for recurring or high-impact incidents. Log and track problems through to resolution and closure to reduce recurrence ...

test environment provisioning Implement parallel test execution, flaky test handling, retry strategies, and test isolation Monitor test results, analyze failures, and provide timely root-cause analysis Collaborate with developers, QA, and product teams to ensure quality goals are met Document framework usage, coding standards, and onboarding guides ...

test cases for automation, considering both functional and non-functional requirements. Continuously improve test automation frameworks and processes to enhance efficiency and effectiveness. Perform root cause analysis of defects and work closely with development teams to resolve issues. Participate in Agile ceremonies, including sprint planning, daily stand ...

Insights function that works hand in hand with the Customer Experience team. Your focus will be on making data accessible, delivering deep dive analysis, and helping the business understand the key drivers behind customer contact and satisfaction. Day to day, you will Build and maintain dashboards tracking customer experience … Experience teams with analytical requests Identify opportunities to improve customer experience through data led insight Measure the impact of strategic and tactical changes Perform root cause analysis when performance dips Work cross functionally with teams such as Trust & Safety, Seller Success, and Product What they are looking ...

incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process. Perform root cause analysis and identify trends across incidents and recurring issues. Provide analytical insights that help prioritise fixes and improvements . Contribute ...

incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process. Perform root cause analysis and identify trends across incidents and recurring issues. Provide analytical insights that help prioritise fixes and improvements . Contribute ...

Ansible Oversee backup, recovery, retention, and audit remediation activities Act as senior technical authority for storage, backup, and cyber-recovery Lead incident management, root cause analysis, and service improvements Develop multi-year technology roadmaps and manage budgets and vendors Ensure consistent standards across regions and 24/ ...

identify functional, UX, and edge-case issues Execute performance and security testing aligned to best practices (e.g. OWASP) Support production incident investigation and root cause analysis Collaborate with Engineers and Product Managers on test strategy, code quality, and requirements Improve testability through CI/CD integration, code ...

Azure workloads, virtualised environments, and Microsoft 365 . Own backup policies, SLAs, retention, immutability, and restore testing. Respond to backup and recovery incidents, performing root cause analysis . Support Azure migration and decommissioning activities . Maintain clear technical documentation and handover materials. Collaborate with cloud, security ...

user queries Provide day-to-day functional support across core Workday Financials modules (e.g. GL, AP, AR, Assets, Banking, Expenses) Troubleshoot system issues, perform root-cause analysis, and coordinate fixes with internal teams or Workday partners where required System Maintenance & Optimisation Partner with the ERP Lead ...

Business Analyst to lead requirements delivery for medium to large-scale projects. As a subject matter expert, you will guide professionals and apply advanced analysis techniques to complex business and technology changes. Key Responsibilities Requirements Leadership: Lead the end-to-end requirements lifecycle, including planning, elicitation, documentation, and validation. … Stakeholder Management: Facilitate collaborative sessions with diverse groups to drive discovery and prioritize business needs. Strategic Analysis: Perform cost-benefit analysis for changes and manage traceability from scope through to testing and implementation. Vendor & Quality Support: Partner with 3rd party vendors to ensure standard adherence and support ...

clean, tested code; automate everything from CI/CD pipelines (Azure DevOps/GitHub Actions) to performance benchmarks. Investigate and diagnose issues and perform root cause analysis. Collaborate cross-functionally with Product, Design, and Customer Success. Propose incremental improvements and occasionally explore new tech (e.g. Azure OpenAI) when ...

cloud-based platforms, ideally within a Microsoft Azure or Databricks environment. Demonstrated experience managing client-facing projects, including handling technical escalations and performing root cause analysis. Strong understanding of ETL processes and a track record of delivering complex technical projects within established deadlines. Good to Have Previous experience ...