21 of 21 Remote/Hybrid SLA Jobs in London

/hot fixes Ensures optimization of architecture is accessed before, during and after cloud migrations Ensures vendors provide proper levels of support, maintain SLA's and provide root cause analysis for escalated issues Works with application and Infrastructure teams, to ensure both new and existing systems follow BC/ ...

notifications, and bug/hot fixesEnsures optimization of architecture is accessed before, during and after cloud migrationsEnsures vendors provide proper levels of support, maintain SLA's and provide root cause analysis for escalated issuesWorks with application and Infrastructure teams, to ensure both new and existing systems follow BC/ ...

wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using ...

wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using ...

clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed Resolve incidents and requests within SLA through ServiceNow remotely first, with a focus on first-time resolution (FTR) Record tickets accurately against the Business Service Service Offering CI model, and escalate ...

manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures ...

regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‐system issues to L3 with full technical and business diagnostic context Support major incident management ...

Management Domain Expertise: Hands-on knowledge of enterprise service management across more than just IT — incident, problem, change, and request management, service catalogs, approvals, SLA design, and how service delivery works across functions like HR, Facilities, and Finance. You understand how these systems actually work. B2B SaaS Sales Experience ...

will be a key contributor in enabling secure software delivery. Key Responsibilities Service Delivery Support Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Conduct regular client reviews to identify enhancement opportunities. Manage the execution of secure development and testing services across projects. Serve as a point ...

product area, driving a culture of continuous improvement. Provides monthly reporting to C&C T Director as needed including velocity of projects, product SLA's and KPI's, Project spend detail and forecasting to budget. Manages and reports on Product portfolio budget aligned to business unit requirementsWorking with Business Units ...

Service Desk Team Leader include: Ticket Prioritisation and Dispatch: Receive, prioritise and assign support tickets according to issue complexity, technician skills, availability and urgency SLA and Queue Monitoring: Monitor ticket queues, progress and records to support timely resolution and adherence to service level agreements Client Communication: Gather information, provide timely ...

Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner, mover and leaver processes ...

issues and opportunities to improve the customer experience. How We'll Measure Success Customer satisfaction (CSAT) and first response times. Time to resolution and SLA achievement. Ticket backlog, ticket reopens and escalation rates. Speed and quality of bug triage and reporting. Help Centre content creation, accuracy and usage. Improvements ...

quality standards and coverage expectations; ensure QA leads translate these into domain-level test strategiesDrive defect governance at programme level — internal and client-facing SLA complianceRepresent quality and risk in senior leadership, architecture, and product forumsAI-Driven Tooling & AutomationDirectly manage a team of engineers building and maintaining bespoke automation tooling ...

findings triage,monitoring and engagement with relevant engineering/platform teams. Engineering Team EngagementRun a risk-tiered engagement cadence with engineering teams based on SLA complianceSecurity Reviews & TriageTriage inbound security requests per the AppSec triage SLAConduct secure design and API security reviews for new services, integrations, and RFCsReview and respond ...

date, accurate, formatted, in the correct folder structure, version controlled, and ready for audit inspections. Complete a Closure Report within the Service Level Agreement (SLA) timeframe. Ensure compliance with Information Security, data protection requirements etc. Continuous ImprovementSupport the adoption of Agile within the team and how Project Management will integrate ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Cross-Function CoordinationCyber Service Performance, Risk and ResilienceGovernance and Integrated Service ReviewsStakeholder and Supplier EngagementContinual Improvement and Service MaturityInternational Cyber Service Reporting, Catalogue and SLA ManagementSkills and ExperienceStrong experience in IT Service Management or service integration within a complex, multi-supplier environmentStrong experience supporting Cyber or security services as managed ...

alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis ...

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies ...