1 to 25 of 28 Remote SLA Jobs in London

scope of their contract for designated Customers Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA breach monitoring, engaging with the Queue Manager and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within More ❯

to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented for and on behalf of the More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

screens like a native BRMS mastery (or equivalent backup tooling) - because data loss is not an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes Stellar communication More ❯

data platform solutions, ensuring quality, scalability, reliability and performance. Collaborating with the team, overseeing the ongoing operational support of the data platform services and processes. Ensuring the team's SLA obligations for data delivery, and reliability are met, and that incidents and requests are managed appropriately. Partner with Data Engineer Lead in forums and working groups with business stakeholders and More ❯

checks and generate reports - Support broader technical team tasks when capacity allows - Service Desk Metrics – Ticket volume and handling efficiency - Tickets Resolved – Number of issues resolved weekly/monthly - SLA Adherence – Time to resolution against agreed SLAs - Customer Feedback – Satisfaction scores from internal users - Task Delivery – Timely and accurate completion of assigned tasks Candidate Requirements - 1+ year in a technical More ❯

checks and generate reports - Support broader technical team tasks when capacity allows - Service Desk Metrics – Ticket volume and handling efficiency - Tickets Resolved – Number of issues resolved weekly/monthly - SLA Adherence – Time to resolution against agreed SLAs - Customer Feedback – Satisfaction scores from internal users - Task Delivery – Timely and accurate completion of assigned tasks Candidate Requirements - 1+ year in a technical More ❯

most of their sites Get hands-on with populating content, testing and QA on client websites Build great relationships with clients and provide outstanding client support to the company SLA Assist the internal team with basic hardware/software setup where required Follow company policies on data protection and security (including GDPR compliance) Contribute ideas, feedback and enthusiasm to help More ❯

most of their sites Get hands-on with populating content, testing and QA on client websites Build great relationships with clients and provide outstanding client support to the company SLA Assist the internal team with basic hardware/software setup where required Follow company policies on data protection and security (including GDPR compliance) Contribute ideas, feedback and enthusiasm to help More ❯

ensuring a smooth and efficient buying journey. Promote TReS and ORP internally (sales, technical teams, Ricoh employees) and externally to maximise customer onboarding. Manage onboarding requests with a target SLA of 48 hours, capturing preferences and favourites for repeat purchases. Deliver live chat support to assist customers with product queries, account setup, and order completion. Sales Enablement & Product Strategy Use More ❯

met Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution Regularly prepare and present reports to clients including: SLA reports, red alert reports, patient feedback reports, referral reports, etc and create action plans to optimise performance Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving More ❯

to create transparency and consistency. Extract and analyze time-vs-output data to drive accountability and optimize resource allocation. Own postmortem processes, root cause follow-ups, and enforcement of SLA compliance across engineering, QA, and product teams. Ensure team OKRs stay aligned with company goals; track progress and drive accountability on delivery metrics. Manage tactical operations for SAFe 6.0 cycles More ❯

the full lifecycle of delegated data including retrieval, validation and reconciliation of risk, premium and claims information Manage third-party data service providers, ensuring they meet performance expectations and SLA standards Own and maintain delegated data governance documentation and reporting dashboards Partner closely with Underwriting, Claims, Exposure Management, Data Governance and Delegated Authority teams to ensure data quality and timely More ❯

least 1 year of experience working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting in distributed IT teams particularly More ❯

least 1 year of experience working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting in distributed IT teams particularly More ❯

least 1 year of experience working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting in distributed IT teams particularly More ❯

and will be working your way towards becoming a confident Recruitment Business Partner in the future in the Tech and Cyber industry. Some of your tasks will include: Ensure SLA timeframes are met when responding to queries in the Early careers mailbox. Plan and run assessment centres and all logistics involved (room bookings, timetable management, pre-event invites and communications More ❯

delivery, vendor performance, and customer experience. As the global owner of Network Operations, you will oversee day-to-day operations, vendor and partner management, and the achievement of defined SLA and KPI commitments. Working closely with Infrastructure, Security, and Cloud teams, you will ensure Planet's network services are secure, reliable, scalable, and aligned with business goals. This is a … Leadership: Lead the end-to-end operations of Planet's global network (LAN, WAN, WLAN, SD-WAN, Cloud, and Data Centre interconnects), ensuring high availability, resilience, and service excellence. SLA & KPI Management: Define, measure, and continuously improve network service SLAs, KPIs, and operational benchmarks across availability, latency, performance, and incident resolution. Vendor & Partner Management: Manage relationships with ISPs, telecom providers … and technology vendors. Drive accountability through contracts, SLA adherence, service credits, and strategic partnerships. Incident & Problem Management: Oversee critical incident response, escalation handling, root cause analysis, and problem remediation to minimise downtime and service disruption. Delivery & Transformation: Ensure successful delivery of network upgrades, capacity enhancements, and new connectivity services while maintaining zero disruption to production services. Governance & Compliance: Implement operational More ❯

Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do … global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations More ❯

2nd level troubleshooting, manual alert analysis and resolving issues. IT Support Analyst key objectives & responsibilities: Daily management of support tickets Daily Checks Compiling ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis, networking, applications and systems Proactively More ❯

supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager … with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation More ❯

Overview Business Development Director - Parking & Healthcare - APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare sector. This More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-Business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud. Deep functional expertise in GL, SLA, Tax, and FAH integrations. Proficiency in Oracle reporting tools: OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding of More ❯