17 of 17 Remote/Hybrid SLA Jobs in London

ownership, timelines, and outcomes. Coordinate across Sales, Consulting, Engineering, and Operations to deliver change effectively. Success Measures Performance will be measured against: Service performance (SLA and KPIs) Client satisfaction and retention Commercial performance (renewals and revenue) Operation maturity and scalability Team engagement and capability development Teammates’ benefits: Bonus Schemes Life ...

governance processes, policies, standards, and principles Advise stakeholders on infrastructure solutions, risks, costs, and benefits Ensure reliability, availability, and performance of infrastructure services with SLA focus Identify continuous improvement opportunities and implement solutions to optimise delivery and operations Maintain knowledge of IT industry best practices, emerging technologies, and security trends ...

participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service Design. Govern Service Desk tooling, contractual components, SLA exceptions, and impacts of OpCo decentralisation. Act as primary escalation contact for complex incidents, GDPR-related issues, and global service impacts. Monitor performance, drive continuous ...

product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment. Core Deliverables RACI clarity, SLA definition, control gate design, backlog reduction, process mapping, capability uplift, and cross functional governance. Key accountabilities of the role Inbound compliance: Align Ops, Supply Chain ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

closely with global SOC teams to ensure aligned service delivery Deliver operational dashboards, performance reports, and executive summaries Track SOC metrics including MTTD, MTTR, SLA performance and investigation quality Threat Intelligence & Proactive Security Lead proactive threat hunting initiatives Ensure effective use of threat intelligence feeds and behavioural analytics Support security ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Process purchase orders and make payments Onboard new suppliers Fulfil/despatch ESD licences Deal with customer queries Communicate effectively with software vendors SLA management Timely order fulfilment Cross-functional coordination Requirements The ideal Purchasing Administrator will have the following qualities: Clear spoken and written English is essential High attention ...

right here at Sky. What you'll do Be responsible for the on-boarding requests to xPKI and deliver these within SLA Provide cryptography guidance and support Provide regular metrics and ensure we meet our board commitments. Understand and support the PKI solutions and environments. Proactively analyse current ...

Our client, a global Professional Services firm, are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day-to-day interface to services through ...

week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance and strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values … regular 1:2:1s and managing performance effectively. Work collaboratively with sales, operations and technical teams to deliver seamless service. Highlight any risks, potential SLA breaches or reputational concerns to senior management. What You’ll Bring Strong knowledge of ITIL and service management principles. Experience with managed services, SLAs, KPIs ...

Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing ...

Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 - £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing ...

cross-supplier dependency registers Lead UAT, formal sign-off and data migration planning Coordinate internal stakeholders and manage supplier performance against MSA, SoW and SLA Control change requests, manage risks and maintain issue logs Provide structured reporting to ExCo and Board Ensure smooth transition into BAU support Experience Required: 8+ … years delivering CRM, membership platform or SaaS transformation programmes Strong client-side project management experience Experience working within MSA, SoW and SLA frameworks Commercially literate with experience managing fixed price and time-and-materials risk Comfortable operating at Board level Membership, education or not-for-profit experience – desirable If this ...