1 to 23 of 23 SLA Jobs in London with Remote Work Options

of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »

Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »

cost-effectively and robustly. What you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About more »

training to staff on organisation Applications. Responsible for generating statistical reports from the Helpdesk management system relating to service performance against Service Level Agreements (SLA) and Key Performance Indicators (KPI's). Work ‘out of hours' and when required to undertake business critical tasks in order to reduce organisational service more »

of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk SLA’s including fast phone pickups, first time resolution and customer satisfaction scores. • You will be working from home 70% of the time but will need more »

a team and foster a collaborative work environment In-depth knowledge of ITIL concepts and best practices including major incident management, problem, change and SLA management Strong analytical & problem-solving skills, must have the vision to anticipate problems and issues as well as the creativeness to provide solutions Team overview more »

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience more »

tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »

are maintained, by being available for customer as and when required. Daily management of a busy Service Desk, adhering to company rules and client SLA’s requirements. Oversee the delivery of projects for clients ensuring we as a company meet and exceed their expectations. Communicate with suppliers and partners to more »

onboarding process and ensuring the day 1 induction is completed in line with business expectations. Other Duties Discussing/reviewing/answering complaints within SLA Attendance at Stakeholder Engagement Meetings as and when required Review data and implementing changes where necessary to improve claimant journey/experience Completing, checking, and more »

identifying, diagnosing, managing, and resolving incidents, minimising the impact of any network outage and customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. Your day-to-day responsibilities will include: Network Monitoring more »

review and sign off• Take on case work on an as needed basis• Identify opportunities to use technology to streamline immigration processes• Implement the SLA framework ensuring timely and accurate escalations in line with service level commitments• Employ strong risk management controls in line with legislation and compliance requirements• Adapt more »

This willincludeobtaining medical information, financial information, and any other information relevant to theassessment of the risk on each claim; adhering to the relevant Service Level Agreement Drafting and issuing claims decision letters and other claims related correspondence. This may includecommunications to Senior members of staff. Liaise with the strategic underwriters more »

You will lead on the supplier relationship management across Digital and Data Services. Develop strategic relationship with key vendors and ensuring delivery meats agreed SLA, milestone, and road map. You will maintain DDS contract register and review all IT contracts and analyse spend across the Council. Influencing stakeholders and suppliers more »

work on the launch of variety of new projects with focus on ‘technical’ efficiencies of the project & ensuring the dev team delivers to agreed SLA’s As the IT Project Manager your responsibilities and duties will include: Manage complex product implementations and software delivery across multiple teams and through all more »

data management requirements, implement a reference data solution, oversee data quality, lineage and detect anomalies in real-time using the available tools while tracking SLA's/KPI's to monitor the effectiveness of implemented solutions in improving data management practices. THE CANDIDATE: The successful candidate will have an in more »

and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each … solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

CMOs is a must have – ideally with experience in open book costing A track record of improving supplier performance through collaboration, quality checks and SLA management The procurement function is highly collaborative, however applicants must he self-starters, naturally inquisitive and proactive Excellent stakeholder management skills with experience managing a more »

Producing Service Level Management reporting and management information to inform the Senior Service Level Manager of progress against OLAs and in some cases SLAs, SLA breaches and improvement opportunities. Supporting the identification of metrics and measurements that are a reflection of customer's experience and level of satisfaction with the … Experience with Service Now Reporting. Dashboard building experience (PowerBI etc.) - Data Visualisation & Dashboard Building. Strong ServiceNow reporting skills - Ticketing Data, review information & compare against SLA's & KPI's. Building Dashboards in PowerBI & ServiceNow. Service Level Analysis. ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a more »

I’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS more »

SQL Client Solutions Engineer – Homebased Location: Homebased, UK Salary : Competitive Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. At more »

completeness and taking the appropriate actions. Completing Contract Load and Premium processing requests on Sequel Eclipse Broking accurately and within the Service Level Agreements (SLA’s) agreed with the business. Producing accurate and complete client and market documentation. Processing Lors entries. Processing Premium bordereaux and obtaining agreement where required. Maintaining … the status of processing requests within the SLA tracking tool. Filing relevant documentation electronically as per the agreed structures and standards. Undertaking a Second Pair of Eyes Check ensuring all processing errors are highlighted to the relevant Premium Technician. Liaising with clients, underwriters, business units and Insurance Business Accounts (IBA … we’re looking for - functional & behavioural competencies Good communication and organisation skills. Good technical and industry knowledge. Ability to multi task and meet processing SLA’s/project deadlines. Ability to build and maintain positive working relationships within and across the Group. demonstrate the five BMS values and ensure that more »