ownership of their recently launched platform. Their ideal candidate would be a seasoned SDM who has solid experience in the following areas: Platform Launches SLA adherence/improvement Frameworks (ITIL, Agile) Insurance/B2B sector experience Startup experience What's in it for you? Remote First Working Annual Performance Bonus more »
Exchange, PowerShell, SaaS Products Desirable skills: ***Excellent problem-solving skills and analytical approach ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »
to the right service tower teams. Sharethe lessons learnt with all the support teams based on PIR report bi-weekly basis. Identify gaps in SLA with the 3rd Party providers for providing timely RCA. Negotiate with 3rd Party Vendors for aligning to the RCA closure period. Continuously keep the contact more »
key stakeholders to address support/system requirements. - Create and maintain operational financial reports using Infor d/EPM - Handle support ticketing to ensure SLA compliance. What We’re Looking For: - 3-5 years of Financial Systems and administration experience. - Strong experience with EPM technologies such as INFOR EPM, Tagetik more »
each request. Monitor incoming support requests to facilitate timely responses in accordance with Cumming’s agreed-upon levels of service/quality standards (i.e. SLA standards). Adopt a customer-centric attitude to ensure that every interaction fosters a positive and productive environment for end users and ultimately, Cumming’s more »
a change and transformation environment Experience of drafting contractual terms for IT Services contracts Experience of implementing bespoke performance measures/KPI's and SLA's to manage IT suppliers effectively Strong negotiator and commercially savvy Delivery focused and driven Working knowledge of managing IT suppliers and IT contracts with more »
applications; Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including more »
both internal stakeholders and directly with Customers. Manage your own workload to ensure contractual KPI are achieved and that all elements of the ServiceLevelAgreement are met. Update and manage the Yunex fault management system via electronic means including phone, tablet and laptop. Management and completion of periodic inspection more »
of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »
applications; Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including more »
ensure all relevant security certifications are obtained Perform IT health checks and housekeeping activities Assist in testing of newly developed features and solutions Ensure SLA and KPI targets are met for Incident, problem, and service request management Work with the internal team to ensure IT project deliverables are understood and more »
team including task management of the staff and rotas, assisting with calls via the service desk tool system through to resolution in accordance with SLA's and providing an escalation point for the service desk and customer services. You will also need to Manage and organise any systems maintenance tasks … successful team, removing roadblocks, conflicts and enabling technical advice and training is given first-hand, when needed from others. * Produce Service Desk reports on SLA's met and any breached * Carryout system access audits and to ensure service desk is compliant * User Provisioning to ensure new user accounts and account more »
team including task management of the staff and rotas, assisting with calls via the service desk tool system through to resolution in accordance with SLA's and providing an escalation point for the service desk and customer services. You will also need to Manage and organise any systems maintenance tasks … successful team, removing roadblocks, conflicts and enabling technical advice and training is given first-hand, when needed from others. * Produce Service Desk reports on SLA's met and any breached * Carryout system access audits and to ensure service desk is compliant * User Provisioning to ensure new user accounts and account more »
Bromley, London, United Kingdom Hybrid / WFH Options
Adecco
and the Salesforce platform. Service Management: Take ownership of support calls, from allocation to closure, prioritizing incidents, providing regular updates, and ensuring adherence to SLA standards. Incident and Problem Resolution: Coordinate the resolution of service requests and complex issues, maintaining compliance with incident management protocols. System Maintenance: Manage after-hours … device lifecycle management, conduct system access audits, and ensure anti-virus and vulnerability patches are current. Reporting and Compliance: Generate Service Desk reports on SLA metrics, manage configuration standards, and ensure alignment with IT compliance requirements. Requirements Experience: Minimum 5 years in an IT Helpdesk or IT Service support role more »
applications; Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including more »
with and manage relationships with third party suppliers on all technical issues. Managing consumables & stock levels. Provide Service Delivery across site against pre-agreed SLA including day to day support of the AV facilities. To initiate continuous improvement programs, securing best practice standards from the internal service base and external more »
devices and surrounding environment. Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support. Ensures SLA is achieved, and Customer requirements are met. Commitment to maintain skill set through personal development and training. Promotes knowledge sharing and acts as a mentor more »
our fulfilment product. You will have complete ownership of forecasting/planning, reporting and the operational improvement program, with this comes ownership of servicelevelagreement improvement. How will you do this You will galvanise support and buy-in from the broader team through a collaborative work ethic and credibility more »
East London, London, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
ll have excellent interpersonal skills and be used to building and maintaining solid relationships with customers and clients, working with them to meet strict SLA's and KPI's. Key requirements: Excellent analytical approach to problem solving Good experience and awareness of financial and commercial processes; able to understand commercial more »
Job title: Data Centre Operations Control Center Technician Location: Critical Data Centre In Docklands Terms: Monday to Friday 8am to 5pm Salary/rate: Salary is paying between £53,000 - £55,000 Per annum Requirements: Strong experience in building services more »
for the design of the Service Catalogue that will be made widely available to users through ServiceNow. Responsible for the definition of services, costs, SLA’s and data. During the design phase, you will be responsible for performing due diligence and gap analysis on legacy information. You will then go more »
Uxbridge, England, United Kingdom Hybrid / WFH Options
Cover-More Group
and foster a collaborative, results-driven culture. You'll ensure compliance with policies and regulations, identify value-adding opportunities, and uphold quality assurance and SLA standards throughout the project lifecycle. And what are we looking for? You'll have over 5 years of project management experience, including expertise in project more »
required; PMP, PRINCE2 are advantageous. Responsibilities Lead and deliver multi-domain IT infrastructure services, aligning with client business and IT strategies. Oversee and ensure SLA/KPI compliance, driving excellence in service performance. Foster strong client relationships, serving as the primary escalation point for service delivery concerns. Conduct QBRs, service … end-user computing. Leadership in Incident & Problem Management, with a solid grounding in ITIL processes. Proficiency in ServiceLevel Management, tracking, and reporting on SLA/KPI compliance. Financial Acumen in managing budgets, resource optimization, and cost forecasting. Ability to drive operational excellence through continuous improvement and change management. Risk more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
