first responder to incidents in your region Diagnose on site faults, identifying root cause and implementing the desired fix in accordance with the ServiceLevelAgreement Perform periodic maintenance of network assets as required Complete all documentation accurately and return within the communicated timeframe Ensure that all work is undertaken more »
ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »
cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience more »
internal customers of Vantage. The role requires delivery of solutions to hardware and software problems, whilst working in accordance with company policy and predefined SLA s. Essential Job Functions Subject Matter Expert representing the IT department for all construction projects. Strong background designing and implementing fault-tolerant IT networks. Strong more »
tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production more »
ensuring that assignments are completed to time and budget.Prepare draft internal controls reports and working paper files to high quality standards and within the SLA on allocated assignments, adding value and good practice.Lead and supervise more junior staff on individual assignments including staff motivation, discipline and technical audit guidance.Provide job more »
Participate in client briefings to establish requirement, provide cost estimates and recommend technical solutions to achieve requirements Liaise with specialist external suppliers to meet SLA requirements, ensuring focus on accountability and customer service Document full technical direction, pro-forma and run to show for events managed The Technical Event Producer more »
longer term including refresh, upgrade, and replacement projects. Key Responsibilities: Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris. Resolve incidents within SLA targets and manage problem procedures. Monitor system health using tools like Splunk, Prometheus, Opsview. Design, procure, and commission new/upgraded platforms. Provide consultancy and more »
ensure technical changes are delivered according to the project plan and are considering the necessary change management process and relevant KPI/s/SLA s with the supplier. Key projects you shall work on: Supporting the migration of a data centre to Microsoft Azure Networking and telephony consolidation Developing more »
cost-effectively and robustly. What you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About more »
are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »
room cleanliness and organization. Maintain network cable inventory levels per site requirements. Provide quarterly audit/status reports. Operational Reporting : Provide comprehensive reporting on SLA activities and leading indicators. Review and propose additional metrics and KPIs for operational performance. Engage in monthly and quarterly reviews with company stakeholders. Site Operations more »
Lloyd's and LIRMA markets. Ensure that all assigned claims are handled according to the guidelines outlined in the Claims Procedure Manual and that SLA's are followed. Attend market meetings and conference calls as needed. Maintain regular communication with Brokers, Experts, Lawyers, and Market Peers to improve the reputation more »
diagrams and documents that assist with knowledge transfer Investigate and troubleshoot service requests and incidents that are raised and ensure these are resolved within SLA Contribute to the team development On rare occasions be willing and able to travel to different sites across the globe on short notice THE IDEAL more »
the look and feel of the website in accordance with corporate style guidelines and best practice. Respond to web content enquires and complaints in SLA and support content owners and other teams deal with feedback on website and online transactions. Contribute to digital projects as directed by the Digital Production more »
staff, client or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence ? Ensures SOPs are applied, and that contingency planning is included in event support ? Escalates equipment more »
Hours of work Monday to Friday - 08:00am to 17:00pm Key duties & responsibilities Report directly to the Operations Manager Manage agreed KPI and SLA's. Responsible for managing the company's H&S and environmental performance on the contract. Plan and implement building shutdowns and complex client project works. more »
security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re ServiceLevel Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause more »
queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »
the VCSE sector or criminal justice sector, and may have held a role where, like this one, you manage all things contractual or ServiceLevelAgreement, project plans, action plans, Service Exits and Mobilisations. You might be operational and exploring a role change, and you understand the drivers and processes more »
Employment Type: Permanent, Part Time, Work From Home
experience in a client facing role. Good organisational skills. Responsible for organising his/her own calendar and planning with customers. Meeting the required SLA s or customer specific KPI s. Timely and accurate documentation is essential. Provide guidance and support for colleagues and customers. The role offers a Monday more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and more »
features etc Deliver all consultancy and configuration work according to the project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget Maximize usage of low code/no code platform and provide technical design or develop/customize solution approach for more »
Staff W& C Directorate staff Finance Human Resources External Personnel working within the W& C field External Personnel with whom the Trust has an SLA to provide services for the Trust Supervises: Specialist Pharmacists W& C Rotational resident pharmacists Pre-registration pharmacists and other junior staff About us Chelsea and more »
