eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and … project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth BS/MS or equivalent experience required or equivalent military experience required Experience with scripting including Python, JSON, YAML, and Bash - plus … years of relevant experience with strong communication and customer service skills Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting … as our company vision, mission and strategy to deliver on our short and long term goals Here's What We're Looking For: 4+ years years of experience in technical support engineering Experience working with linux and bash command line Ability to utilise tools and scripts to research problems, identify root causes and provide short and longer term solutions … for customers Able to translate highly complex issues to various levels of understanding based on the customer's technical level Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions Fluent in English, as it is the company's working language Experience in More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting … well as our company vision, mission and strategy to deliver on our short and long term goals. Here's What We're Looking For: 4+ years of experience in technical support engineering. Experience working with Linux and bash command line. Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions … for customers. Able to translate highly complex issues to various levels of understanding based on the customer's technical level. Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions. Fluent in English, as it is the company's working language. Experience in More ❯
Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first … class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and … resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be More ❯
Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The SeniorTechnical Support Engineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the … resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the SeniorTechnical Support Engineer I plays an important role in meeting client needs and driving client satisfaction. What you'll be doing As a SeniorTechnical Support Engineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging your technical skills, problem solving skills, written skills, and verbal skills to resolve customer issues and build customer trust with professionalism More ❯
