2 of 2 Senior Technical Support Jobs in London

Senior Technical Support Engineer London (Hybrid) £50,000 + Benefits Are you the person everyone turns to when systems go down? Do you thrive on solving complex technical challenges and keeping critical platforms running smoothly? If so, we'd love to hear from you. Method resourcing are excited to be partnered with a specialist data consultancy … with an impressive client portfolio - and they are looking for a Senior Technical Support Engineer to become the go-to problem solver for the cloud and data platforms. What you'll do Act as the primary escalation point for technical issues in AWS-hosted environments Own the resolution of incidents and tickets, ensuring clear updates and … quick turnarounds Monitor and troubleshoot systems to keep them stable, secure, and high performing Contribute to automation and infrastructure-as-code initiatives (Terraform, scripting in Python) Support the Data Engineering team with pipeline operations, maintenance, and optimisation Create documentation, onboarding guides, and repeatable support processes Lead incident and change management processes, including root cause analysis Bridge the gap More ❯

across our 47 nationalities, creating a sense of belonging for all. At Q, we're looking for people who share that vision. People like you. The opportunity. As a Technical Support Engineer, you will be the frontline of our customer success, providing expert-level support for Quantexa's platform and solutions. You'll work closely with client … developers, engineering, and product teams to troubleshoot issues, deliver timely resolutions, and contribute to the continuous improvement of support processes. What you'll be doing Provide Tier 2/3 technical support for Quantexa's platform, including data ingestion, entity resolution, and graph analytics. Diagnose and resolve complex technical issues across distributed systems, APIs, and data … and product teams to escalate and resolve development challenges, bugs or feature requests. Maintain detailed documentation of issues, solutions, and best practices. Participate in on-call rotations and ensure Support SLAs are met. Contribute to knowledge base articles and internal tooling improvements. Support client onboarding and integration efforts when needed. What you'll bring Experience in a customer More ❯