secure their renewal and hit retention targets Amplify Customer Loyalty : Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master SentimentAnalysis : Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy More ❯
secure their renewal and hit retention targets Amplify Customer Loyalty : Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master SentimentAnalysis : Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy More ❯
developing data-driven strategies for reputation management. Key Responsibilities Oversee global reputation studies and qualitative research programs. Manage social listening and sentimentanalysis across digital and traditional media platforms. Evaluate brand measurement and ROI from advertising and sponsorships. Develop KPIs and track performance metrics. Coordinate with internal … Science, or related field. Minimum 15 years of experience in data science or analytics. Strong communication and presentation skills. Extensive experience in research, data analysis, visualization, machine learning, and statistical modeling. Proficiency with tools like SPSS, Power BI, Tableau, Pulsar, and audience intelligence software. Proficiency in Python, R, and More ❯
London, England, United Kingdom Hybrid / WFH Options
Broadridge Financial Solutions
staff in addition to a hybrid management approach with support staff in India. Monitor team performance with KPIs in Salesforce and sentimentanalysis in Power BI. Ensure AI initiatives and accompanying data strategies are being followed by all direct reports. Develop strategic plans for the London region More ❯
in a collaborative and fast-paced environment. Key Responsibilities: Design, implement, and optimise ML and NLP algorithms for tasks such as sentimentanalysis, text summarisation, and predictive modelling. Build and maintain scalable data pipelines, APIs, and AI architectures to support production-ready solutions. Collaborate with engineering teams More ❯
natural, purposeful dialogue flows across chat, voice, and other channels. Apply NLP and NLU techniques such as intent recognition, entity extraction, sentimentanalysis, and named entity recognition to inform conversation logic. Design effective, brand-aligned prompts and interactions for large language models (LLMs), including GPT-based systems. More ❯
voice, and other channels. Apply natural language processing (NLP) and natural language understanding (NLU) techniques such as intent recognition, entity extraction, sentimentanalysis, and named entity recognition to inform conversation logic. Design effective, brand-aligned prompts and interactions for large language models (LLMs), including GPT-based systems. More ❯
voice, and other channels. Apply natural language processing (NLP) and natural language understanding (NLU) techniques such as intent recognition, entity extraction, sentimentanalysis, and named entity recognition to inform conversation logic. Design effective, brand-aligned prompts and interactions for large language models (LLMs), including GPT-based systems. More ❯
Lead research initiatives in natural language processing, focusing on designing, implementing, and fine-tuning large language models Develop novel approaches to code understanding and analysis using ML/NLP models Create and evaluate representations that combine source code with natural language elements Conduct experiments and literature reviews to enhance … Master's or Ph.D. in Computer Science, Data Science, Statistics, or related field 3-5 years experience in NLP subdomains like sentimentanalysis or natural language understanding Proficiency in Python and relevant libraries (TensorFlow, PyTorch, Hugging Face, etc.) Strong understanding of machine learning engineering and software development More ❯
Lead research initiatives in natural language processing, focusing on designing, implementing, and fine-tuning large language models Develop novel approaches to code understanding and analysis using ML/NLP models Create and evaluate representations that combine source code with natural language elements Conduct experiments and literature reviews to enhance … Master's or Ph.D. in Computer Science, Data Science, Statistics, or related field 3-5 years experience in NLP subdomains like sentimentanalysis or natural language understanding Proficiency in Python and relevant libraries (TensorFlow, PyTorch, Hugging Face, etc.) Strong understanding of machine learning engineering and software development More ❯
specific contact centre solutions, integrating CRM systems, ticketing platforms, and third-party analytics tools. Leverage Sprinklr’s AI-driven capabilities like sentimentanalysis, predictive analytics, and omnichannel support. Collaborate with clients to translate business requirements into scalable technical designs. Work on Sprinklr’s API integrations, ensuring seamless More ❯
automation rules, bot flows, and classifiers—based on customer-specific use cases. For Core: Tune AI-driven campaign tagging, content classifiers, sentimentanalysis, and automated publishing logic. For Service: Optimize agent assist models, routing configurations, auto-responses, and self-service flows to improve CSAT, AHT, and containment. More ❯
production. Proficiency with Scikit-learn and deep learning frameworks like PyTorch, with experience in two or more domains: NLP (semantic search, sentimentanalysis, translation) Video (object tracking, anomaly detection) Recommendation Systems (retrieval, ranking, ad tech) Looking to deliver innovative AI solutions and make a lasting impact? If More ❯
as OpenAI, Claude, etc Prompt engineering for media intelligence, including video understanding and summarisation Cloud based audio processing systems Audio transcription, sentimentanalysis, emotion evaluation Building scalable and efficient cloud-native infrastructure for processing, streaming, and analyzing audio Anomaly detection machine learning libraries Utilizing unsupervised and semi More ❯
with automation technology to deliver complex automations Extensive knowledge of Blue Prism RPA, iOCR, Blue Prism Cloud Cognitive Tools (language translation, sentimentanalysis, keyword classification, interact e-forms, chatbot and orchestrator. Practical experience of managing the automation lifecycle complying to the best practice standards Experience of engaging More ❯
with automation technology to deliver complex automations Extensive knowledge of Blue Prism RPA, iOCR, Blue Prism Cloud Cognitive Tools (language translation, sentimentanalysis, keyword classification, interact e-forms, chatbot and orchestrator. Practical experience of managing the automation lifecycle complying to the best practice standards Experience of engaging More ❯
processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, SentimentAnalysis, Code Generation with internal/external LLMs. This role requires programming and tool configuration skills, well versed with SDLC. Your Key Responsibilities: Assists with More ❯
processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, SentimentAnalysis, Code Generation with internal/external LLMs. This role requires programming and tool configuration skills, well versed with SDLC. Your Key Responsibilities: Assists with More ❯
tools. Media Relations: Build and maintain strong relationships with journalists, influencers, and media outlets, while exploring AI-based media monitoring and sentimentanalysis tools to identify new opportunities for outreach and coverage. Content & Messaging: Oversee all public-facing messaging—including AI-assisted content creation for blogs, social … media, executive comms, and press releases—ensuring accuracy, tone, and strategic alignment. Brand Reputation Management: Monitor public sentiment using AI-based listening tools, manage crisis communication scenarios swiftly, and safeguard ThriveCart’s brand image. Event & Speaking Engagements: Identify and coordinate industry speaking engagements and media opportunities for ThriveCart More ❯
tools. Media Relations: Build and maintain strong relationships with journalists, influencers, and media outlets, while exploring AI-based media monitoring and sentimentanalysis tools to identify new opportunities for outreach and coverage. Content & Messaging: Oversee all public-facing messaging—including AI-assisted content creation for blogs, social … media, executive comms, and press releases—ensuring accuracy, tone, and strategic alignment. Brand Reputation Management: Monitor public sentiment using AI-based listening tools, manage crisis communication scenarios swiftly, and safeguard ThriveCart’s brand image. Event & Speaking Engagements: Identify and coordinate industry speaking engagements and media opportunities for ThriveCart More ❯
of our client-facing teams to successfully translate and deliver our offering to clients will be key to success in this role. Post Campaign Analysis; Accountable for the overall quality and output of all post campaign analysis delivered by client service and measurement teams through appropriate tools, processes … Party Measurement Partners: Owning and managing our relationships with key vendors who provide measurement solutions for our clients across brand lift, sentimentanalysis and other bespoke solutions to ensure our measurement offering remains market leading. Insight curation and delivery: Owning the development and delivery of bespoke insights More ❯
London, England, United Kingdom Hybrid / WFH Options
Substance Global
the rapidly evolving field of data analytics. Substance Global is a digital marketing agency; as such a proficiency in sentiment and social analysis via social listening tools like Brandwatch/Talkwater/etc, working knowledge and of 3rd party tools such as Sprinklr, Sprout Social and GWI. … will enable users across the organization to self-serve analytics Work closely with key stakeholders to understand business requirements and provide data ready for analysis and reporting. Blended data approaches include owned, earned, and paid data sources. Plus, the inclusion of social listening and 3rd party data sources. Continuously More ❯
City of London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
into Dynamics 365 to streamline workflows. Enhance CI/CD pipelines and support continuous integration and deployment. Leverage AI tools for sentimentanalysis, call transcriptions, and customer data insights. Collaborate with cross-functional teams to digitize processes, including customer onboarding and third-party integrations. Mentor colleagues and More ❯
London, England, United Kingdom Hybrid / WFH Options
HiJiffy
in over 60 countries reimagine guest communications with HiJiffy's omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentimentanalysis, voice assistance, generative AI, and more. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Consulting More ❯
British Private Equity & Venture Capital Association (BVCA)
in every nation and region of the UK Producing media evaluation reports to show impact of media/PR activity, including sentimentanalysis Dealing with incoming media enquiries Managing a media database Requirements: Excellent written and verbal communications skills Comfortable working in a policy and data rich More ❯