1 to 25 of 76 Remote/Hybrid Service Delivery Jobs in London

Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start Date: ASAP … Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery ...

Cyber Security Service Delivery Manager Location: London (flexible working) Salary: £60,000 – £75,000 + benefits We are seeking a Service Delivery Manager to support a key customer within a managed security services environment. This role sits within a dedicated delivery team responsible for both … ongoing service operations and the roll out of cyber security projects You will take ownership of service delivery activities, ensuring that services are delivered to a high standard, meet customer expectations, and continue to improve over time. The position offers the opportunity to join an established environment ...

Head of Operations & Service Delivery Location: Remote, with regular travel to client sites and field teamsSalary: £75,000 – £85,000 Bonus: Up to 30% based on personal and team performance Remote working with regular travel Senior leadership opportunity within a growing organisation Competitive benefits package Opportunity to play … role in a scaling business We are recruiting on behalf of a fast-growing, technology-led organisation seeking an experienced Head of Operations & Service Delivery to lead and evolve its operational and technical service functions. The Role - Head of Operations & Service Delivery This ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager … Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role … will act as a key operational liaison between internal stakeholders, global service desk providers, and third-party vendors to ensure high-quality service delivery aligned to business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational ...

Service Management Coordinator (Service Delivery) Location: central London (Hybrid, 2 days onsite) Rate: £183 per day (Umbrella) Duration: 6 months Overview We're seeking a proactive and detail-driven Service Management Coordinator to join a busy and collaborative technology environment in London. This role sits … heart of service delivery, acting as a key link between internal stakeholders, global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast ...

Network Services Location: Hybrid London – 2–3 days office Type: Full-Time, Permanent Salary: £80,000 – £110,000 (DOE) Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this company … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

/Hybrid Permanent | Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service … combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression ...

workplace technologies, combined with excellent stakeholder management, communication, and team leadership skills. The role plays a critical part in ensuring the day-to-day delivery of reliable, secure, and high-quality digital workplace services while embedding agile ways of working and continuous service improvement. The Digital Workplace Team … Leader sits within the Digital Workplace Service Delivery function and reports directly to the Digital Workplace Service Delivery Manager. You will be responsible for leading, coaching, and developing the UK-based Digital Workplace engineers, ensuring delivery aligns to agreed priorities, service standards, and sprint ...

Professionals, Greetings From Ampstek!! Hope you are high in your spirits. Please stay safe. Our client is looking for Service Delivery/operation Director to join a high-growth organization. If you are interested share you resume Sreeja.j@ampstek.com Role: Service Delivery/operation director (Life ...

products at scale. They are seeking a Business Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms. This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets … scale. The Role As a Business Data Analyst, you will sit at the intersection of data, business strategy, and execution , partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams. You’ll help define what “good” looks like, uncover performance gaps, and guide teams toward smarter, faster ...

Role: Service Desk Team Lead Location: London (Hybrid Working) Salary: Up to £60,000 Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies Our client, a growing Managed Service Provider, is looking to hire a Service Desk Team Lead to support … technical support function. This role will operate as a senior escalation point across 1st, 2nd, and 3rd line support teams, helping to ensure high service standards, strong customer satisfaction, and efficient resolution of technical issues across a broad client base. Working within a fast-paced MSP environment ...

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely … face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. ...

technical lead for assigned projects/services, supporting the Aker Client Programme Director, Aker Client Account Director and the Aker and client delivery teams to ensure we deliver against all client deliverables and payment milestones. This is a senior client-facing role supporting a major re-procurement and insourcing … programme for a national public sector capability. The Enterprise Architect will be responsible for leading the discovery, mapping and planning of a complex service and technical landscape currently operated by a single incumbent supplier - strategically transitioning to a disaggregated sourcing approach (client and supplier). The role requires broad ...

technical lead for assigned projects/services, supporting the Aker Client Programme Director, Aker Client Account Director and the Aker and client delivery teams to ensure we deliver against all client deliverables and payment milestones. This is a senior client-facing role supporting a major re-procurement and insourcing … national public sector capability. The Aker Enterprise Architect (Sourcing Strategy) will be responsible for leading the discovery, mapping and planning of a complex service and technical landscape currently operated by a single incumbent supplier - strategically transitioning to a disaggregated sourcing approach (client and supplier). The role requires broad ...

configuration, management and continuous improvement of network security infrastructure, acting as a senior escalation point for complex technical issues. Working closely with engineering, service delivery and client stakeholders, you will ensure high quality service delivery across firewalls, SD WAN and SASE platforms. This role would suit … clock, 365 days per year, our customers are never alone. SecurityHQ – We’re focused on engineering cybersecurity, by design. Key Responsibilities • Own the technical delivery of managed network security services for enterprise clients • Act as a senior escalation point for L1 and L2 engineers, providing technical guidance and mentorship ...

Director, Enterprise Applications to lead the strategy, operational maturity, and evolution of Altus Group’s enterprise applications landscape. Reporting to the VP, IT Service & Operations, you will oversee critical business platforms including Salesforce, Workday, and other enterprise applications that underpin commercial operations, customer lifecycle management, Finance, HR, and service delivery across the business. You will bring the leadership presence and strategic mindset to partner with senior stakeholders, establish structure and prioritization across competing business demands, and help modernize how enterprise applications are managed and leveraged across Altus Group. This is a UK-based role with flexibility ...

tech-enabled platform translates into outcomes clients can genuinely depend on. The Strategic Account Director is a senior commercial leader who works across Service Delivery, Technology, Data and beyond, driving account growth, managing risk, and setting the standard for how TKC builds partnerships that last. … converting expansion and new business opportunities within the existing client base. Provides visible senior leadership to Account Management teams, ensuring coherence and quality delivery across complex, multi-stakeholder accounts. Builds and maintains trusted senior relationships with client stakeholders, meeting regularly to review performance, share insights, and agree priorities. Works ...

managing strategic customer relationships and escalations Monitor team performance through KPI reporting and operational analysis Collaborate with internal stakeholders to improve customer experience and service delivery Identify opportunities for process improvements and operational efficiencies Support onboarding, training, and ongoing development across the team Ensure high standards of client … engagement and service delivery are maintained About You: Previous experience leading a Customer Success, Account Management, or SaaS support team Strong coaching, mentoring, and people management skills Experience working within a SaaS or technology-led environment Commercially aware with strong analytical and reporting capabilities Excellent communication and stakeholder ...

plans aligned to customer business objectives, identifying opportunities to expand services and increase long-term account value. Lead strategic customer conversations including roadmap planning, service reviews, business alignment discussions, and executive engagements. Drive commercial performance across your portfolio, delivering against revenue growth, retention, profitability, and customer satisfaction targets. Identify … whitespace opportunities across Wanstor’s service portfolio including managed services, cyber security, cloud, networking, infrastructure and AI solutions. Create high-quality commercial proposals, account plans, business cases, and solution-led customer recommendations. Work closely with internal technical, service delivery, and leadership teams to ensure customers receive ...

extension) No DBS required About the Role We are seeking a proactive and customer-focused Care Technology Officer to join the Transformation and Digital Service within a Shared Staffing Arrangement across the London Boroughs of Wandsworth and Richmond. This is an exciting opportunity to contribute to innovative service delivery, using technology to help residents live safely and independently in their own homes. You will play a key role in assessing, installing, maintaining, and promoting care technology solutions while working collaboratively across services and partners. Key Responsibilities Carry out care technology assessments, installations, and risk assessments across ...

aligned to organisational objectives - Experience delivering strategic digital and technology initiatives across infrastructure, cyber security, systems modernisation and digital platforms - Experience improving operational effectiveness, service delivery and organisational capability within technology functions undergoing change or modernisation - Experience of technology governance, cyber security and recognised service delivery ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...