1 to 25 of 94 Remote/Hybrid Service Delivery Jobs in London

MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments. SENIOR SERVICE DELIVERY MANAGER - UP TO £75,000 - REMOTE (UK) WITH CUSTOMER TRAVEL - ACTIVE SC CLEARANCE REQUIRED … looking for an experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements. You'll work ...

Service Delivery/Customer Operations Manager Salary: £40,000 - £50,000 Location: Hybrid, with 2-3 days a week in our Old Street office About Us KareHero is a rapidly growing tech startup helping families navigate the financial, legal, and care complexities of adult social care. Our mission … ways to improve how we serve them because this role would provide a unique opportunity to shape the future of our customer operations and service delivery, with a clear progression into the Head of Operations role in due course. About the role We're looking for a Service ...

Role: Service Delivery Manager Location: Remote (UK) Salary: £50,000 Industry: Technology Group We're a fast-growing group built by acquiring some of the UK's best regional IT managed service providers. As we bring more businesses into the group, we need one person to make … sure every client gets the same reliable, proactive service, whichever business they first joined. This is a build role, not a maintenance one. There's currently no single, group-wide way of running service delivery, no shared service review format, no common escalation route, no group ...

Firm – London Hybrid Working – 3 days office/2 days from home Are you a Head of Technology Services or Head of IT Service Delivery looking for a rewarding new role? Have you got extensive experience of working in the legal sector? In this exciting senior position … collaborating and working closely with lawyers/partners and the wider IT department. You will define strategy, manage budgets, implement processes and implement service improvement plans for the service delivery function as well as managing vendors. About you Extensive experience in a senior IT Leadership position Extensive ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem ...

Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin … high-volume customer-facing application. You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews ...

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part of a dedicated team … helping to bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross‐functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. ...

growth. The Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part … helping to bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. ...

# Service Delivery Manager at N Consulting LtdJob Title: Service Delivery ManagerLocation: London, UKWork Mode: Hybrid 3 days weekly from officeDuration: 6 months**Service Delivery Manager:**More than 10 years in IT infrastructure of which 2 plus years directly working with customer and should … years with current organization.Bachelor’s degree or equivalent certifications.Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore/offshore model ...

Senior Project Manager Service & ServiceNow Transformation We are seeking a strong, business-focused Senior Project Manager Service & ServiceNow Transformation responsible for the hands-on, end-to-end delivery of a critical data migration workstream within a major enterprise Service Transformation Programme . Accountable for driving ServiceNow … enabled service transformations, this role translates strategic roadmaps into high-performance execution. The successful candidate will navigate complex, cross-functional environments , managing critical interdependencies across Service, Operations, and Technology teams to ensure successful operational readiness and business adoption. Key Responsibilities: Take absolute, end-to-end ownership of project ...

value-added products. Negotiate and close contracts, including Statements of Work, for new products and implementations, agreed with client. Work closely with the Client Delivery Managers to ensure delivery against client commitments. Manage client stakeholders across multiple programmes. Maximise account profitability by working with Delivery & Service teams to manage expenses whilst still delivering against commitments. Implement and manage relationship governance structure, manage key meetings, and ensure delivery against agreed actions, including holding the client to account on their agreed actions. Ensure client is kept up to date at all levels on ZILO Strategy, roadmap ...

Path group, we are an official Workday Post-Deployment partner, and the foremost consultancy practice in the UK dedicated to the delivery of Workday Optimisation services across the full product platform – HCM, Financials, Advanced Analytics, Integration, Payroll etc. Our customers are based across all global regions, and our continued … skilled and interested candidates to help us build our practice in line with the growth of the Workday ecosystem across the region. The Workday Service Manager is a hands-on role. The SM manages the successful delivery of post-implementation Tier 3 services on the Workday platform ...

Head of Public Sector Service Transformation Consulting Salary: £110,000 + 20% Bonus (up to 40%) + £6,600 Car Allowance Location: London/Hybrid Help transform services that impact millions of citizens. Work with Ministers, politicians and senior public service leaders. Modernise critical, high-volume public services. … newly established consulting capability within a major international technology, business services and transformation organisation. The organisation is investing in a specialist Public Sector Service Transformation practice focused on the modernisation of critical, high-volume public services. This role offers the opportunity to shape how Government delivers mission-critical services ...

Contract Programme Director Enterprise ServiceNow & Service Transformation We are seeking an established, execution-focused Programme Director to serve as the operational and strategic backbone for a high-profile, multi-million-pound digital transformation. This massive initiative centers on migrating a complex customer service management infrastructure from legacy systems … Programme Director, you will be a highly hands-on transformation leader responsible for driving high-performance execution discipline, managing critical operating-model changes, resolving delivery risks, and enforcing robust governance across multiple workstreams, functions, and geographies. Key Responsibilities: Programme Orchestration & Service Transformation : Take end-to-end ownership ...

technology business. The Role As Operations Manager, you will work closely with senior leadership to oversee daily operations, optimise internal processes, and ensure exceptional service delivery across the organisation. You'll play a pivotal role in coordinating departments, improving productivity, and ensuring the business continues to operate efficiently … support operational teams to achieve business objectives. Coordinate internal resources to ensure projects and customer commitments are delivered successfully. Work collaboratively with Sales, Technical, Service Delivery and Customer Success teams. Identify opportunities for automation, innovation and continuous improvement. Assist with forecasting, resource planning and operational budgeting. Ensure compliance ...

Banking clients. This is a strategic customer success and account management role where you'll be responsible for strengthening senior stakeholder relationships, ensuring exceptional service delivery, identifying growth opportunities, and becoming a trusted advisor to a high-profile enterprise client. If you enjoy building long-term client relationships … organisations design, build, automate and manage complex IT environments. Their expertise includes: Network Engineering Network Automation (NetDevOps) Infrastructure Virtualisation Enterprise Data Managed Network Services Delivery Assurance Business Process Consulting With more than 1,500 employees across 50+ global markets , they deliver innovative networking and infrastructure solutions for some ...

Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk … Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits ...

Delivery Support Manager Company: Albany Beck Location: London (Hybrid) Engagement: Permanent About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. … experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is seeking a Delivery Support Manager to support the ongoing growth and success of our consultant base across key client accounts. This role is central to ensuring high ...

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely … face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. ...

month. Our Europe hub locations are London, UK. Please ensure you can realistically commit to this structure before applying. As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest … most strategic clients. What you’ll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables ...

with their wider business objectives. As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement. Key Responsibilities Building and maintaining strong relationships with key client stakeholders. Conducting regular service reviews … account management meetings. Providing strategic guidance and recommendations to customers. Identifying opportunities to enhance customers' IT environments and services. Liaising with technical, service delivery and project teams to ensure successful outcomes. Producing account plans, service reports and technology roadmaps. Supporting contract renewals and identifying opportunities for account ...

Lead for Service Delivery and SaLT Trainee Programme About the role Hours: Full year (52 weeks) OR Term-time plus (between 41-44 weeks per year) available Full-time: 5 days, 37.5 hours + unpaid breaks per week (including clinical days*) OR Part-time available. 12-month fixed … across the rest of the week, you will dedicate the equivalent of two days per week to flexibly: Oversee the day-to-day operational delivery of a high-quality SaLT service across our partner schools, ensuring services are delivered effectively, in line with school contracts, and responsive ...

services, cloud infrastructure, cyber security, Microsoft solutions, and digital transformation projects to businesses across the UK. With a strong reputation for exceptional customer service and technical expertise, the company is continuing to expand and is looking for an Operations Manager to drive operational excellence and support its ongoing growth. … with the senior leadership team to oversee the day-to-day running of the business, optimise operational processes, and ensure the highest standards of service delivery. You'll be responsible for driving efficiency across departments, improving workflows, and ensuring the business has the operational foundations to support continued growth. ...

Technology Delivery Manager - Charity/Membership Organisation - Hybrid London - £60,000 + Excellent Benefits Technology Delivery Manager (Project Delivery Lead/Agile Delivery Manager) required to join a respected London-based Not-for-Profit/Membership Organisation in Central London. This is an exciting opportunity … team works. This is a role for someone who naturally takes ownership, enjoys facilitating discussions, mapping out solutions and creating practical delivery processes that genuinely help teams work more effectively. You'll thrive in a collaborative, small-team environment where everyone contributes beyond their job title and where your ...