1 to 25 of 144 Remote Service Delivery Jobs in London

Service Delivery Manager ITMS Are you a proactive, client-focused IT professional with a strong background in service delivery? We are recruiting for an experienced Service Delivery Manager to lead IT support operations and ensure exceptional service performance for a busy, multi-site … IT environment. This is a high-impact role where youll be responsible for overseeing the quality of service delivered to a core group of key business customers, leading both local and offshore teams, and driving performance against service KPIs. The Role Youll take charge of managing IT service delivery end-to-end from 1st and 2nd line support to incident resolution and client reporting. Youll be the go-to escalation point for service issues, deliver monthly service reports to clients, and help identify opportunities to improve and expand services. Key Responsibilities Ensure high-quality More ❯

Role - Service Delivery Manager Location - Fully Remote Salary - £50,000 About the Role My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with a strong … and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable. The successful candidate will take ownership of ensuring services are delivered … high standard, while cultivating strong client relationships. You'll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement. Responsibilities: Manage service delivery & SLAs. Build strong client relationships. Monitor service performance. Lead incident resolution. Drive continuous improvement. Skills: E More ❯

Partner of the Year for the past two years. About the Role Reporting to the Head of Support, we are looking for a motivated Service Delivery Engineer who can demonstrate technical and problem-solving competence and a passion for genuine customer service. The successful candidate will be responsible … for: Incident diagnosis (Level 1/2 troubleshooting) and resolution across all Kerv Experience's product and services Service level adherence Continuous customer dialogue during the incident management process Liaising with third party suppliers and escalations with the in-house development teams Completing customer service/change requests … to the customer knowledgebase Participating in the company on-call rota You will be working as part of a broader team supported by the Service Delivery Manager and must be a self-starter and passionate about customer satisfaction. Your Part to Play We have a portfolio of solutions More ❯

expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world … class experiences for both our people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service … obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements and influence supplier performance. This is a pivotal role in making sure our outsourced partners deliver the dependable, scalable technology our teams need More ❯

Service Delivery Manager Maintenance Engineering Location: London (Hybrid Working) Type: Permanent | Full-Time Salary: £54,172 £63,752 per annum The Opportunity Are you an experienced facilities or maintenance professional with a passion for service excellence, innovation, and leadership? An exciting opportunity has arisen for a Service Delivery Manager to join a leading estate operations team responsible for a significant and complex property portfolio in the heart of London. This pivotal role ensures the smooth and effective delivery of maintenance services, leading performance-driven strategies across helpdesk operations, service provider coordination, and internal … communications. Key Responsibilities Manage and coordinate reporting systems and business data to support efficient service delivery across Maintenance Operations. Act as the central point for internal and external communications, ensuring consistency and clarity of messaging. Maximise the effectiveness of service providers through structured coordination and performance monitoring. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

Manager Service Delivery | LANGLEY Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. … parts of travel, and we’re looking for the best thinkers to help us do it. We’re hiring right now for a Manager Service Delivery! Search for #Travelport on LinkedIn and hear from our amazing team. How you’ll make an impact: We are looking for you … to take on Delivery Management for the ECS Financial Business Systems Portfolio, and drive user confidence and engagement. This role involves managing the day-to-day delivery of key Finance solutions and driving the evolution of these services to meet evolving business needs. The ideal candidate will be More ❯

what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. … helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery … first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident More ❯

just work for our customers; we work with them, closely understanding their unique needs and challenges. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. … Your Impact As an Account Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues, and … optimize their experience with Deliverect's products. A Typical Day Reviewing key customer accounts, ensuring service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and service More ❯

IT Service Delivery Lead - London, city (Hybrid role 3 in office 2 WFH). MUST have experience working in a law firm as a lead International Law Firm require a "Hands on" IT Service Delivery Manager to manage a small IT team of first and second … line support specialists within a Microsoft environment. The role holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within More ❯

Applications such as SAP & Oracle as well as some of the most agile platforms on or a plethora of Open Source applications. Our Application Service exploits some of the latest market technologies & methods around Automation, Artificial Intelligence, Collaboration, Process Mining, DevOps, Agile, etc. and you will be part of … the team that helps customers to keep one step ahead of their competition. The UK AMS Delivery capability is globally-renowned for sustained client service and delivery excellence. It is recognised by global advisor firms ISG and HfS as a market leader in the provision of next … Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role Our Service Delivery Managers take responsibility and accountability for the delivery of engagements that are either pure 'application support' or, increasingly, 'whole life' annuity More ❯

One of my local government clients are currently recruiting an experienced Data Analyst For Regulated Service & Resources on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working … Overview: The Data Analyst will play a key role in ensuring the timely and accurate provision of data insights to support teams within Regulated Service & Resources. The post holder will provide quantitative and qualitative insights by developing reports that meet business short and long-term business needs, improve service delivery, and enhance strategic direction of the service and the operational decision making for children at risk of becoming looked after and children who are in care. Role Requirements: Develop Data Systems: Review existing data recording system(s) and support the development of new data recording systems. More ❯

As a leader of Private Banking's Client Service Team, you will be directly responsible for the delivery of Client Services, and the management of Client Service Professionals with a direct reporting line to the COO. You will be responsible for the investigation, analysis, and resolution of … Incidents and other identified issues affecting multiple Firms. You will develop and implement standards, processes, and procedures across the Client Service Team. You are responsible for ensuring superior client service to Private Banking's Firms, providing prompt, accurate, and complete responses and resolutions to incidents, client inquiries, and … other service issues. You will also direct the training, performance, and development of Client Service Professionals, and ensure that your group is appropriately prioritizing, addressing and completing assigned responsibilities. You will assume direct responsibility, as required, for complex, difficult, or other significant non-routine matters, and develop and More ❯

K + 5% Bonus & Benefits Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset … Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder … and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules More ❯

TECHNICAL ACCOUNT SERVICE MANAGER/LONDON/HYBRID 2 DAYS PER WEEK IN THE OFFICE/£39,000 - £41,000/PLUS BENEFITS Exciting new opportunity for a Technical Account Service Manager to plan and oversee enterprise-level support and service activities for company products and services … for a designated client or group of clients. You will ensure quality service and operational performance within the parameters of program and delivery standards, develop client relationships and an understanding of client business and product installations to identify service needs, plan service delivery and drive … use of proactive service and support mechanisms to reduce client downtime and support costs. At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for More ❯

TECHNICAL ACCOUNT SERVICE MANAGER/LONDON/HYBRID 2 DAYS PER WEEK IN THE OFFICE/£39,000 - £41,000/PLUS BENEFITS Exciting new opportunity for a Technical Account Service Manager to plan and oversee enterprise-level support and service activities for company products and services … for a designated client or group of clients. You will ensure quality service and operational performance within the parameters of program and delivery standards, develop client relationships and an understanding of client business and product installations to identify service needs, plan service delivery and drive … use of proactive service and support mechanisms to reduce client downtime and support costs. At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for More ❯

We are looking for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most … innovative, digital transformation projects in the UK. Be a part of a dynamic team that shapes the future of digital experiences. The Service Growth Lead will be responsible for leading and executing strategic initiatives to enhance and expand our customer service capabilities. This role requires a leader with … outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go to More ❯

Leading a team of six (four direct reports)across three sites,this is a varied and business-wide role. It covers day-to-day service delivery, continuous improvement of systems, processes and people, and support for larger-scale transformation initiatives - all while keeping Bulk secure. 2024 was a … and enhancements to stay competitive Own the IT budget, ensuring cost-effectiveness and strong ROI across internal functions and supplier relationships IT Infrastructure, Operations & Service Management Oversee the design, implementation, and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT … systems and services to support customer experience Lead business continuity and disaster recovery planning Manage IT support to deliver timely, effective user service across the business Oversee external IT vendors and service partners, ensuring SLAs and value for money Maintain data integrity and consistency across core systems Ensure More ❯

you to guide technical strategy while effectively supporting sales engagements. Lead effectively in building and directing high-performing teams in consulting environments, ensuring quality delivery while maintaining commercial focus. Your technical depth and business acumen allow you to identify strategic opportunities and translate complex cloud solutions into tangible client … services to help businesses optimize and modernize their IT operations using modern and forward-thinking technology solutions. Their work culture emphasizes collaboration, innovation, and delivery of value to clients in a fast-paced and dynamic environment where you can take ownership of projects and work as part of a … supportive team. KEY RESPONSIBILITIES Serve as technical authority across stakeholders and customers, providing expert guidance to ensure successful outcomes Drive delivery excellence in managed services operations according to defined best practices and quality requirements Provide subject matter expertise during sales cycles for cloud-managed services opportunities Collaborate with leadership More ❯

Driving the strategic priorities of the programme, ensuring excellent service. Lead and support optimisation initiatives with user organisations, including the creation of project plans, delivery of workshops and webinars, and provision of expert advice to enhance use of ESR. Collaborate with user organisations to ensure robust ESR optimisation project … promoting engagement in both current ESR optimisation and future system rollout. Deliver targeted education and training to support ESR optimisation and promote a self-service culture, driving improved user experience. Encourage effective use of rollout materials and guidance, ensuring user organisations are well-equipped for successful transformation. Promote a … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected More ❯

vCSAM) to join its enterprise success team. This role is focused on driving the post-sales success of strategic enterprise customers by ensuring optimal service delivery, customer satisfaction, and accelerated cloud adoption. The vCSAM will collaborate closely with cross-functional delivery leads, internal stakeholders, and customer contacts … trusted relationships with key customer stakeholders and IT decision-makers. Align customer goals with available services to drive strategic business outcomes. Conduct onboarding sessions, service training, and stakeholder engagement touchpoints. Facilitate solution planning, service governance, and value realisation activities. Proactive and Reactive Service Management: Monitor incident trends … service disruptions, and recurring issues to drive proactive improvement strategies. Lead regular reviews with Incident Managers to address service quality and implement preventative actions. Collaborate with internal account teams to create strategic plans and enhance support delivery. Reporting & Analysis: Deliver escalation summary reports and service reviews to More ❯

within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely … Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been … followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of More ❯

for IT/Technology across the organisation. You will be part of a team taking responsibility for the oversight of the day to day service delivery of tier 1 technology vendors. Responsibilities will include : Reviewing service delivery against KPIs and SLAs to ensure suppliers are providing … business and vendor expectations Ensuring appropriate measurement and reporting on supplier performance for BAU and change against contractual obligations in terms of SLAs and delivery milestones Holding the suppliers to account and ensuring they prepare and provide regular status and governance reports against key metrics. In some instances these … supplier. Working with the Commercial, Vendor Management and Legal teams closely to ensure a smooth pathway through governance, contract tender, award through to live service and exit Working with subject matter experts, change professionals and business owners to feed into the planning and budgetary processes, ensuring current and potential More ❯

the business needs of the organization. sometimes organizing other members of the ESPC team to achieve objectives. Creates tools, templates and resources for consistent service delivery at scale, and enables peers on leveraging. Provide enablement and delivery support for high impact initiatives; examples includes talent assessment, high … with ESBPs to establish recommendations for improvement or enhancements based on analysis. Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience. Lead initiatives in partnership with ES peers to identify bodies of work that can More ❯

clients. As a key member of the DC Client Team, the holder will help to deliver new and existing clients with best in class service and ensure that key third party supplier relationships are effectively managed. SEI's Institutional Group is one of the first and largest global providers … in the UK our core propositions are Fiduciary Management and Defined Contribution Master Trust. What you will do: Support on all aspects of SEI service delivery to DC clients and act as a day to day contact and client advocate within SEI. Responsibilities: You will support all aspects … of SEI service delivery to clients and client advocate within SEI. You will identify SEI's DC clients emerging needs and inform the DC Proposition Team You will help SEI's DC clients to deliver their member communication strategies Support the sales process of converting new business opportunities More ❯