1 to 25 of 62 Remote Service Delivery Jobs in London

for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation. The Role The ITSDM is responsible for overseeing the delivery of services provided by external vendors to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison … between the company and its vendors, fostering collaborative and productive relationships. The ITSDM is responsible for the day-to-day service delivery of defined IT Services provided by both internal and external service providers, maintaining accountability from the service provider's delivery obligations. Responsibilities As our IT Service Delivery Manager, some of your … day to day duties will include Work closely with service providers to ensure a high quality of services delivered Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for escalations, issue resolution, and service reviews Partner with the MSPs to implement More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package … plus hybrid working! To be successful you must be able to showcase your wealth of knowledge in Service Delivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience. The duties will include: Leading IT Service Delivery Projects. Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more... Dawn Ellmore Employment aims to respond to all applicants, however due to the number of applications received More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do … financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal … teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly More ❯

other changes as required Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development Generate comprehensive reports on key metrics such as space utilisation, asset performance, maintenance activities, and cost tracking Use data … analytics to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs Facilities Helpdesk Administrator Skills & Requirements: Proficient in ServiceNow Workplace Service Delivery or other CAFM/booking systems (e.g. Concept FSI, Maximo, Condeco) Experience working with Facilities, H&S teams is desired Strong analytical skills with a focus on data accuracy, quality More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager … to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice … Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability More ❯

for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical … elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and … to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports More ❯

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on … their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst, you will be an integral part of our dynamic Service Delivery Team, acting as the first point of contact … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

implementation projects. You'll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication.You'll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project milestones. … communication abilities and systematic approach to task and stakeholder coordination• Comfort engaging with technical and business professionals across all organisational levels• Strong planning capabilities and intuition for identifying potential delivery challenges• Background in IT service delivery or managed service provider settings (highly advantageous)This presents an excellent opportunity for a Project Manager who performs well under More ❯

contract There is a possibility that this post will be made permanent at the end of the fixed term contract. As part of this team, you will lead the delivery of projects that drive real change across the organisation focussing initially on new service implementation projects. Each year Turning Point bids for contracts to deliver health and social … preparations start well before, and work to 'bed in' new contracts can last several months afterwards. Initially your role will be to ensure that the IT components of these service implementations are planned and delivered to time and budget, working closely with the relevant business unit, and colleagues in other central service departments. Later the role may extend … to include : • management of non IT, as well as IT, components of new service implementation projects, • management of business change/transformation projects which have limited or no IT components. • management of projects which implement cutting-edge technology and innovation, such as AI and automation, business applications, and digital products across the organisation • working with the IMT service More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our platforms are … and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team, setting clear expectations whilst fostering a positive, proactive culture. You'll act as the bridge between the … support and project delivery teams, ensuring a smooth transition for new projects and providing feedback for future improvements. Manage all support operations for our hosting and website SLA's, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team More ❯

Fully remote role to oversee the strategic planning and operational delivery Perfect for a forward-thinking IT, strategy, and infrastructure leader. About Our Client This not-for-profit organisation Job Description The Director of IT, Architecture and Infrastructure will oversee the strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for … aligned technology strategy that sets a clear direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT … ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated business enabler. Support Key Change Programmes More ❯

The Director of IT, Architecture and Infrastructure will oversee the strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Client Details This not-for-profit organisation Description The Director of IT, Architecture and Infrastructure will oversee the … strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Main responsibilities/duties Technology Strategy & Architecture Roadmap Work with the Director of IT to co-create a forward-looking, business-aligned technology strategy that sets a clear … direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. Embed frameworks such as: ISO/ More ❯

of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. Key Accountabilities … mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring … recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing change control notifications. Operational Integration & Service Transition Ensure commercial models for ongoing service delivery, including pricing, SLAs, and performance incentives are clearly aligned to contractual agreements. Ensure seamless onboarding of contracts into operational More ❯

role you will support teams across the Network Support division through the use of data and insights, providing accurate, timely and relevant insights for teams to effectively manage and delivery activity. As a Junior Data Analyst , you will play a key role in ensuring the accuracy, integrity and accessibility of Age UK's data. You will be involved in … analysis to a high level of accuracy and attention to detail A, I Experience of communicating with various stakeholders on data and reporting A, I Experience of working with service delivery and project delivery teams to achieve high quality, accurate and reliable data for reporting purposes. A, I Skills and knowledge Excellent organisational skills and proven ability More ❯

victims and witnesses-to ensure our platforms are accessible, inclusive, and user-focused. You'll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency. Key Responsibilities Lead and oversee the development of digital platforms and website functionality. Manage relationships with external suppliers and digital service providers. Conduct … UX testing and co-production activities with service users. Identify and implement AI and automation opportunities. Ensure SEO optimisation and monitor website analytics for performance improvements. Collaborate with content creators and developers to maintain a high-quality online presence. Drive innovation and digital growth across the organisation. You Will Have Proven experience in digital innovation and delivering digital solutions. … accessibility standards. Experience in AI development and ethical digital practices. Ability to lead digital projects and manage performance. Knowledge of data protection and digital safeguarding. Experience working directly with service users to inform service design. Key Deliverables Expansion of digital services to improve access and engagement. Growth of AI capabilities to enhance efficiency. Increased reach and impact of More ❯

high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and … SLAs.Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards.Monitor and report on application service performance, ensuring availability and capacity meet business demands.Apply information security procedures to maintain compliance across infrastructure applications.Manage system performance, focusing on business performance contributions and financial sustainability.Develop and implement continual service improvement plans.Facilitate both reactive and proactive More ❯

high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and … SLAs. Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards. Monitor and report on application service performance, ensuring availability and capacity meet business demands. Apply information security procedures to maintain compliance across infrastructure applications. Manage system performance, focusing on business performance contributions and financial sustainability. Develop and implement continual service improvement More ❯

security improvements and enabling business transformation. The opportunity As a Senior Advisory Consultant within our growing UK&I Advisory Practice, you will be an integral part of our client delivery team, working alongside experienced advisors to support the delivery of cybersecurity strategies. This role is specifically focused on supporting clients across the UK's Defence sector, and as … to obtain a security clearance - SC level. Location: Remote working with flexibility for traveling to client sites as required Role and responsibilities: Promoting and influencing practice growth Support the delivery of billable customer engagements across the UK Defence Sector Working alongside experienced team members, delivering solutions and services to Defence clients. Assisting in maintaining client relationships through excellent service delivery, identifying opportunities to grow the account, and identifying opportunities where Atos products and services could provide value to the customer. Strategic Contribution Support the delivery of value through: Contributing to security assessments and strategy development Assisting with security architecture reviews and designs Supporting regulatory compliance initiatives Helping develop security transformation roadmaps Contributing to cloud security solutions More ❯

client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management … working basis. What you will be doing : Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to … minimize risk of recurrence. Developing and maintaining a client-specific service delivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. My client has … immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. The 1st Line Support Analyst will have a solid MSP background and alongside More ❯