1 to 25 of 52 Remote Service Delivery Jobs in London

IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be … responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define … strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT Service Delivery More ❯

bespoke suite of performant, modern, secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance and assurance processes … business readiness for change. Main duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence of the business activities. … activity within it. You will have effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal and external teams (e.g. NHS Digital) to More ❯

Role/Job Title : Senior Service Lead Work Location: London/Leiston (2 days) Other Working Conditions (Travel/On-call/Shifts) This is a hybrid role, and the candidate will need to travel to Leiston and London offices. Candidate should be SC cleared with Active SC validity of 3 months for transfer to complete. Prior onboarding checks … will be released. Candidate will need to travel to Gloucester or Warrington for in-person ID checks before the contract start date. The Role Join us as a Senior Service Lead and take ownership of ensuring our services are secure, operable, maintainable, and aligned with business needs. You'll work closely with product teams, partners, and agile squads to … embed service management best practices and drive continuous improvement across enterprise-wide platforms. If you're ready to lead with impact and shape the future of service delivery - this is your opportunity to make a difference. Your Responsibilities As a Senior Service Lead, you will champion your respective Business Unit's objectives, understand the key business More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: 340.00 to 390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC clearance … min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider … candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC clearance … min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider … candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC clearance … min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider … candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a More ❯

team and help power the next phase of growth. Job description - Operations & Compliance Executive As an Operations & Compliance Executive, you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment … plates at one time, a keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager, working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Key responsibilities - Operations & Compliance Executive Support service ticket creation and manage the full lifecycle of … service requests Process service payments and follow up on outstanding payments Receive, validate and manage buyer and seller data Generate and deliver Buyer and Seller Assessment Reports Support service improvement initiatives and identify areas for efficiency gains Collaborate with internal teams and external suppliers for continuous service delivery Track service delivery against SLAs More ❯

team and help power the next phase of growth. Job description - Operations & Compliance Executive As an Operations & Compliance Executive, you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment … plates at one time, a keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager, working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Key responsibilities - Operations & Compliance Executive Support service ticket creation and manage the full lifecycle of … service requests Process service payments and follow up on outstanding payments Receive, validate and manage buyer and seller data Generate and deliver Buyer and Seller Assessment Reports Support service improvement initiatives and identify areas for efficiency gains Collaborate with internal teams and external suppliers for continuous service delivery Track service delivery against SLAs More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance 340.00 to 390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to … help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are … essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to … help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are … essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to … help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are … essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

Service Support LeadHybrid working - 3 days on site£500 - £750 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor with a background in Service Support/Service Delivery/Service Management. Emphasis will be on Service Design and Colleague Experience and the need to build service support wrap and ensure proper landing of initiatives. The successful candidate will have the ability and experience to focus on colleague experience and understanding service impact. Any experience within a start-up, or the beginning of a post transitional service environment would be beneficial. General experience required: - Experience working within a EUC or Desktop type environment in More ❯

client site, and home-based work. £75,000 - £80,000 + bonus + perm benefits We are seeking an experienced Network Operations Lead with strong expertise in network infrastructure, service delivery leadership, and service operations management. In this influential role, you will oversee the delivery, stability and continuous improvement of network Run services, ensuring exceptional service … network and infrastructure Run services, ensuring SLA achievement, stability, and high-quality operational delivery. Develop, mentor and inspire technical teams, fostering a culture of growth, capability development, ownership and service excellence. Ensure strong service governance frameworks, reporting, operational controls and performance management. Drive productivity, automation, optimisation and capability uplift aligned to global standards and transformation initiatives. Collaborate with … internal delivery, engineering and leadership stakeholders to drive process standardisation, service improvements and innovation. Champion modern tooling, proactive monitoring, and continuous improvement across network operations. Skills & Experience Proven experience in network operations or infrastructure managed services within complex enterprise environments. Strong leadership capability with proven experience in coaching, developing and motivating high-performance technical teams. Demonstrable experience achieving More ❯

client site, and home-based work. £75,000 - £80,000 + bonus + perm benefits We are seeking an experienced Network Operations Lead with strong expertise in network infrastructure, service delivery leadership, and service operations management. In this influential role, you will oversee the delivery, stability and continuous improvement of network Run services, ensuring exceptional service … network and infrastructure Run services, ensuring SLA achievement, stability, and high-quality operational delivery. Develop, mentor and inspire technical teams, fostering a culture of growth, capability development, ownership and service excellence. Ensure strong service governance frameworks, reporting, operational controls and performance management. Drive productivity, automation, optimisation and capability uplift aligned to global standards and transformation initiatives. Collaborate with … internal delivery, engineering and leadership stakeholders to drive process standardisation, service improvements and innovation. Champion modern tooling, proactive monitoring, and continuous improvement across network operations. Skills & Experience Proven experience in network operations or infrastructure managed services within complex enterprise environments. Strong leadership capability with proven experience in coaching, developing and motivating high-performance technical teams. Demonstrable experience achieving More ❯

office on an urgent contract basis. You will be responsible for providing comprehensive Business as Usual (BAU) support and development work for the Oracle Fusion ERP system , ensuring optimal service delivery across core finance operations. Key Responsibilities: Deliver BAU support and development for Oracle Fusion ERP with focus on core finance modules Maintain and enhance Accounts Receivable (AR … a MUST Design, develop, and manage integrations using Oracle Integration Cloud (OIC) Work closely with finance users to resolve issues and implement enhancements Ensure system stability, performance, and optimal service delivery Essential Requirements: Extensive experience with architecture and development capabilities with Oracle Fusion Cloud (must-have) Strong expertise in Oracle Integration Cloud (OIC) (must-have) Hands-on experience … across core finance modules: AR, AP, CM, GL, and OM Ability to provide both strategic direction and hands-on technical delivery To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy More ❯

summary The post holder will have specific responsibility for a range of information systems that enable the provision of workforce information to managers and staff including provision of self-service access to managers and staff on ESR. This will involve the provision of high quality workforce information and planning function which will involve working with multidisciplinary stakeholders and also … all of the Trusts workforce systems, particularly ESR so that the Trust is maximising all functionality and added value. Deliver a range of systems and/or process-related service improvement projects that will improve the overall delivery of a responsive quality HR service to the organisation. Manage the provision of systems or service contracts where … these are provided by third parties. This will involve regular meetings to drive forward service improvements, raising issues concerning service delivery and negotiating any amendments to contracts or service levels as required. Identify, develop and maintain improved ways of delivering HR excellence to the Trust, through appropriate technology to achieve efficiencies and improve processes. Develop policies More ❯

Service Introduction Manager - Contract Outside IR35 - Hybrid Working - London A Service Introduction Manager needed for a major client who will be responsible for transitioning new and or updated services into a live operational environment, acting as the key liaison between project teams and operational stakeholders to ensure a seamless and stable handover. It will be focused on Security … Services and applications into the business. This role involves managing the transition process, defining and verifying service acceptance criteria, mitigating risks, and ensuring operational teams are fully prepared to support the new service. Essential skills include strong project management, ITIL knowledge (particularly ITIL 3/4), and excellent communication and stakeholder management abilities. Key responsibilities Manage the transition process … Oversee the entire process of introducing a new or changed service into the live environment, ensuring a smooth transition with minimal disruption. Liaise between teams: Act as the primary contact between project teams and operational stakeholders (including business, IT, and support teams). Define acceptance criteria: Work with project teams to ensure that Service Acceptance Criteria (SAC) are More ❯

of England. This role: The Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk Teams, as well as the … Technology Department to effectively support and administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. My client has circa 2400 users, 350 applications, 450 on-prem servers (on VMware), and 1800 laptops. They also deliver … to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. More ❯

of England. This role: The Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk Teams, as well as the … Technology Department to effectively support and administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. We have circa 2400 users, 350 applications, 450 on-prem servers (on VMware), and 1800 laptops. We also deliver remote More ❯

least 1 year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking tools (e.g., JIRA More ❯

including all design, implementation and administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security incident response processes, investigations … and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives … ensures it is delivered2/2 Proactively requests Leadership for views and opinions; using this feedback to improve personal performance Reviews working methods regularly to identify ways of improving service delivery makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes Understands cultural differences and utilises this understanding to build More ❯

the Role The Director of Azure Cloud Services is a strategic leadership role responsible for shaping the organisations global Azure cloud vision, architecture, and operations. You will oversee the delivery of scalable, secure, and innovative cloud solutions, including AI-driven services, while ensuring high-quality support within a managed service framework. The successful candidate will lead geographically distributed … modernise legacy systems and enable cloud-native development. Lead the integration of Azure AI services (including Azure OpenAI, Cognitive Services, and Machine Learning) into key business applications. Global Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including … Collaboration Build and lead a high-performing global Azure team, fostering a culture of innovation, accountability, and continuous improvement. Take full accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years More ❯

key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP & Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board members, and high-priority … clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise … meeting technologies. Experience troubleshooting audio/video quality issues, managing meeting room equipment, coordinating with AV vendors, and providing on-site support for high-profile events or presentations. Proactive Service & Relationship Management - Strong focus on proactive support, anticipating technical needs before issues arise, and building service improvement initiatives based on user feedback. Experience managing user profiles, maintaining asset More ❯

Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: £60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements and deliver tailored solutions Ensure data integrity, security, and compliance within Salesforce Provide user training and support for Salesforce functionality Requirements: Proven … experience as a Salesforce Administrator Strong expertise in Service Cloud Hands-on experience with Einstein Bots Knowledge of Omnichannel features and best practices Salesforce Administrator certification (preferred) Excellent communication and problem-solving skills What We Offer: Competitive salary: £60,000 + benefits Hybrid working model (London-based) Opportunity to work with a forward-thinking team and innovative technology More ❯

Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: £60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements and deliver tailored solutions Ensure data integrity, security, and compliance within Salesforce Provide user training and support for Salesforce functionality Requirements: Proven … experience as a Salesforce Administrator Strong expertise in Service Cloud Hands-on experience with Einstein Bots Knowledge of Omnichannel features and best practices Salesforce Administrator certification (preferred) Excellent communication and problem-solving skills What We Offer: Competitive salary: £60,000 + benefits Hybrid working model (London-based) Opportunity to work with a forward-thinking team and innovative technology More ❯