1 to 25 of 95 Remote Service Delivery Jobs in London

Service Delivery Manager – IT, M365, Cloud, ServiceNow , SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London) This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation. The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing … to 3 days a week after 3 months) and the rest of the rime you will work remotely. The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. … Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of More ❯

Service Delivery Manager – IT, M365, Cloud, ServiceNow , SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London) This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation. The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing … to 3 days a week after 3 months) and the rest of the rime you will work remotely. The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. … Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of More ❯

Service Delivery Manager – IT, M365, Cloud, ServiceNow , SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London) This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation. The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing … to 3 days a week after 3 months) and the rest of the rime you will work remotely. The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. … Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of More ❯

Service Delivery Manager – IT, M365, Cloud, ServiceNow , SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London) This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation. The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing … to 3 days a week after 3 months) and the rest of the rime you will work remotely. The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. … Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to 80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

growth through innovative solutions and expert support. What we're looking for We are seeking an experienced Director of Client Services to lead and transform our multi-functional client service organisation. This strategic leadership role will oversee customer success, technical operations, and strategic account management teams while driving operational excellence and revenue growth across our global publisher portfolio. About … the Role The successful candidate will be responsible for building scalable service delivery frameworks, implementing customer success technologies, and developing data-driven strategies to reduce churn, increase customer satisfaction, and identify growth opportunities within our existing customer base. Responsibilities Team Leadership & Development Lead and manage a diverse client services team spanning customer success, technical operations, and strategic account … management functions Drive organisational behaviour change to ensure customers receive exceptional service experiences Develop team capabilities through coaching, training, and performance management Foster a customer-centric culture focused on proactive support and value delivery Technology & Process Implementation Select, implement, and optimise customer success software platforms to enhance service delivery Develop and execute a tiered service More ❯

production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We’re looking for a Head of I&T Service Operations. Based at our Paddington site, you’ll be responsible for the definition, management, implementation and delivery of I&T Operations and Service Management across the URENCO … Group incorporating: • Delivering iterative Service Strategy and Innovation focussed on how a best in class service IT Operations function works in modern enterprises • Lead on IT Service Continuity planning and testing with multiple outsourced service providers • Manage relationships with partners and service providers including contract management and continual service improvement • Leadership grounded in ITIL …/ISO global standards for all I&T operational services • Stakeholder management specifically in reference to Service Outages, Testing Services and Project Transition to Service • Service Protection in direct delivery of appropriate vulnerability management, risk management and patching services • Lead the management and operation of cloud and SaaS based subscription services • Financial planning for all Operational More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles … and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles … and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in More ❯

team and help power the next phase of growth. Job description - Operations & Compliance Executive As an Operations & Compliance Executive , you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment … plates at one time, a keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager , working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Key responsibilities - Operations & Compliance Executive Support service ticket creation and manage the full lifecycle of … service requests Process service payments and follow up on outstanding payments Receive, validate and manage buyer and seller data Generate and deliver Buyer and Seller Assessment Reports Support service improvement initiatives and identify areas for efficiency gains Collaborate with internal teams and external suppliers for continuous service delivery Track service delivery against SLAs More ❯

Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2-3 years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to … explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem … the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive More ❯

Full time Worker Type: Employee Major Incident Manager - ITSM Practitioner London Permanent (Hybrid) The Opportunity QBE Europe is currently recruiting a Major Incident Manager – ITSM Practitioner to join our service management team in our London office. The role of Major Incident Manager will provide quality major incident support, managing and controlling assigned incidents as they occur to ensure minimal … effective handover between Major Incident and Problem Management to drive root cause investigations, identify lessons learnt and drive improvements. Build positive, open and constructive relationships with key stakeholders and service providers, working in partnership to ensure | adherence to performance targets | service delivery meets current and future business needs, managing customer expectations as necessary | appropriate awareness of the … relevant processes and procedures (both QBE & 3rd party), reflecting ITIL best practice guidelines. Responsible for applying the Major Incident Management Processes to best support internal business customers and key service partners by ensuring e.g. | a clearly defined time line is maintained throughout major incidents | an action log is maintained throughout, and following, the lifeline of a major incident | adherence More ❯

management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager … to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice … Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability More ❯

environment. The LBS Technology Department is responsible for delivering and supporting all digital technology solutions required for the effective running of London Business School. We provide specialist capability in Service Delivery, Software Development, Digital Solutions Delivery, Teaching and Learning Technology, Platform Integration, Data Management, Cyber Security, Project Delivery, Business Analysis, User Experience, Business Change and Enterprise More ❯

environment. The LBS Technology Department is responsible for delivering and supporting all digital technology solutions required for the effective running of London Business School. We provide specialist capability in Service Delivery, Software Development, Digital Solutions Delivery, Teaching and Learning Technology, Platform Integration, Data Management, Cyber Security, Project Delivery, Business Analysis, User Experience, Business Change and Enterprise More ❯

willing to travel to Glasgow periodicallyInterview Process:* Stage 1: Interview with Director (Dileep's team)* Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement.You will lead a team of experienced professionals, including … two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities:* Develop and implement a service transition framework for data platform changes* Ensure engineering teams adhere to consistent standards across change and More ❯

to travel to Glasgow periodically Interview Process: * Stage 1: Interview with Director (Dileep's team) * Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement. You will lead a team of experienced professionals … including two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities: * Develop and implement a service transition framework for data platform changes * Ensure engineering teams adhere to consistent standards across change More ❯

Skincare for Men, Jack Black and recently acquired Cremo Grooming just to name a few!). Job description: Now, Lets Get Down to Business This role supports the Customer Service team in achieving its goals by ensuring accurate and efficient management of Master Data, Deflator agreements, and EDI processes. The position plays a key part in enabling smooth end … to-end operations from order to invoice and invoice to cash, contributing to outstanding service delivery for both internal and external stakeholders. If theres one thing, youll get here at Edgewell, its a collaborative group full of likeable, diverse and nurturing colleagues. Theyre an inspiring bunch. Heres a sample of what youll get up to: Contribute to the … teams achievement of Customer Service goals. Demonstrate outstanding customer service through accurate Master Data, Deflator, and EDI management. Ensure Master data and systems (SAP, EDI) are correctly set up to support Order to Invoice and Invoice to Cash processes. Manage Product, Customer, and Pricing Master Data, including hierarchies, SKU switches, and delists. Identify process changes related to Price More ❯

Job Title: Lead Technical Consultant – Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to … join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We’re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help … Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven experience delivering solutions to large enterprise clients Ability to bridge technical delivery with business strategy , advising senior stakeholders Excellent problem-solving, communication, and stakeholder management skills Experience implementing and optimising IT Operations solutions across multiple technologies Compensation & Benefits: Base salary More ❯

Job Title: Lead Technical Consultant – Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to … join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We’re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help … Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven experience delivering solutions to large enterprise clients Ability to bridge technical delivery with business strategy , advising senior stakeholders Excellent problem-solving, communication, and stakeholder management skills Experience implementing and optimising IT Operations solutions across multiple technologies Compensation & Benefits: Base salary More ❯

Operations Manager to take central responsibility for the smooth running of the business. Purpose of the Role To oversee the day-to-day operations of the company, ensuring seamless service delivery, effective use of systems, and high-quality support across all departments. The role combines hands-on operational management with strategic enablement of sales, marketing, customer service … team, sales enablement, marketing enablement, data maintenance). Oversee key 3rd-party platforms: CRM (HubSpot), accounting (Xero), Microsoft 365, domain and email hosting, payment gateways (PayPal, WorldPay, Stripe), Retool, delivery services, video hosting platforms, and other website accounts. Manage IT setup and support (with external IT provider). Ensure GDPR, data protection, and compliance across systems. 2. Data & Reporting … and JavaScript for reporting, automation, and building MVP solutions. Work with the MD to set KPIs/OKRs and track business performance. 3. Team & Operations Leadership Manage the Customer Service team to deliver excellent client support. Manage Sales Operations, set targets, and report on performance. Supervise freelance consultants, developers, and designers. Step in for the MD to manage office More ❯

Operations Manager to take central responsibility for the smooth running of the business. Purpose of the Role To oversee the day-to-day operations of the company, ensuring seamless service delivery, effective use of systems, and high-quality support across all departments. The role combines hands-on operational management with strategic enablement of sales, marketing, customer service … team, sales enablement, marketing enablement, data maintenance). Oversee key 3rd-party platforms: CRM (HubSpot), accounting (Xero), Microsoft 365, domain and email hosting, payment gateways (PayPal, WorldPay, Stripe), Retool, delivery services, video hosting platforms, and other website accounts. Manage IT setup and support (with external IT provider). Ensure GDPR, data protection, and compliance across systems. 2. Data & Reporting … and JavaScript for reporting, automation, and building MVP solutions. Work with the MD to set KPIs/OKRs and track business performance. 3. Team & Operations Leadership Manage the Customer Service team to deliver excellent client support. Manage Sales Operations, set targets, and report on performance. Supervise freelance consultants, developers, and designers. Step in for the MD to manage office More ❯

Operations Manager to take central responsibility for the smooth running of the business. Purpose of the Role To oversee the day-to-day operations of the company, ensuring seamless service delivery, effective use of systems, and high-quality support across all departments. The role combines hands-on operational management with strategic enablement of sales, marketing, customer service … team, sales enablement, marketing enablement, data maintenance). Oversee key 3rd-party platforms: CRM (HubSpot), accounting (Xero), Microsoft 365, domain and email hosting, payment gateways (PayPal, WorldPay, Stripe), Retool, delivery services, video hosting platforms, and other website accounts. Manage IT setup and support (with external IT provider). Ensure GDPR, data protection, and compliance across systems. 2. Data & Reporting … and JavaScript for reporting, automation, and building MVP solutions. Work with the MD to set KPIs/OKRs and track business performance. 3. Team & Operations Leadership Manage the Customer Service team to deliver excellent client support. Manage Sales Operations, set targets, and report on performance. Supervise freelance consultants, developers, and designers. Step in for the MD to manage office More ❯