1 to 25 of 161 Remote Service Delivery Jobs in London

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and … time for our Cloud Capability. This role would suit a professional with a strong background in agile, waterfall and hybrid environments and who thrives leading complex deliveries. The Senior Delivery Manager will manage the delivery of Cloud-based deployments and ensure they are governed effectively, including supporting account, commercial and resourcing activities where necessary. They will maintain the … relationship between the client and the delivery team; working with the team to plan, manage, and deliver user-centred outcomes. The Senior Delivery Manager will track and communicate progress, serving as an escalation point to resolve obstacles, and work to deliver within scope, on schedule and budget. They will be expected to ensure that delivery is high More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management … experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will More ❯

customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They … Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Main duties of the job Key responsibilities More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team … Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage … team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose and implement IT More ❯

and operational metrics to identify opportunities for improvement and growth. Business Solutions Development : Collaborate with cross-functional teams to develop tailored solutions that align with client objectives and enhance service delivery. Documentation : Create comprehensive documentation, including business requirements, project plans, and process flows, to support project execution. Performance Measurement : Establish key performance indicators (KPIs) to measure the success of More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is seeking … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy More ❯

Our retail client are looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are … working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy More ❯

Service Delivery Manager - Insurance Sector Location: London (Hybrid - 3 days on-site) Type: Permanent Salary: £90,000-£95,000 per annum (CTC) Are you an experienced Service Delivery Manager with a strong background in IT infrastructure and a deep understanding of the insurance sector? We're working with a leading player in the industry to find … the insurance or reinsurance sector - this is essential Hands-on experience in IT infrastructure engineering (3+ years) Proven success managing complex, multi-year global projects Strong knowledge of Agile delivery methodologies Experience working with third-party vendors to deliver technology solutions Technical & Functional Expertise: High-level understanding of frontend development (ReactJS, Webpack, HTML5, CSS, Bootstrap, jQuery) Familiarity with UI …/UX best practices , responsive layouts, and accessibility standards Experience with insurance/reinsurance systems and data platforms Strong grasp of product lifecycle development and enterprise software delivery Ability to work across business and technical teams , translating customer needs into clear delivery roadmaps You'll bring: A background in the insurance industry or a closely related domain The More ❯

Our client, a leading global organisation, is partnering with a prestigious end client based in London.We are excited to offer a fantastic opportunity for a talented Guidewire Delivery Lead to join a dynamic teamon an initial 6-month contract, with the potential for extension. If you are interested and have the relevant skills and experience, please apply promptly to … We are seeking a highly experienced Senior Guidewire Consultant to support a major insurance technology transformation programme. This role involves hands-on leadership across application support, client engagement, project delivery, and systems integration using the Guidewire platform. You will work closely with internal stakeholders and external partners to lead application implementation, optimize support processes, and guide successful transformation initiatives … the configuration and integration of Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. Act More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Remote - Must be able to travel into London when needed Salary … CyberSecurity Operations Engineer: Ideally, you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related subject, from a top-ranked … are vital. You thrive on problem-solving and have a passion for technology Solid understanding of Microsoft Windows OS and Active Directory Responsibilities for CyberSecurity Operations Engineer: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Managing client relationships Working on Security Roadmaps More ❯

team, you'll leverage technologies like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives government efficiency. You'll collaborate … With our strong technical foundation and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation agenda, we should discuss how … run over multiple years and contribute to clients' mission-critical objectives and key strategic initiatives. We're proud of our long-term client relationships and excellent track record of delivery; as a result, we're trusted to work on some of the UK Government's most important and sensitive projects. We operate in the following market sectors: Defence, Central More ❯

for a data-savvy Ops Capacity & Resourcing Analyst to bring structure, visibility, and insight to our operations. This is a critical role at the intersection of data, people, and service delivery. You'll forecast resourcing needs across our Health Coaching, Customer Support, and Call teams, build scalable systems that replace manual processes, and deliver insights that shape strategic decisions. … From day-to-day dashboards to long-term scenario planning, your work will directly improve service quality, operational efficiency, and business sustainability. What You'll Do Capacity Planning & Forecasting Model future staffing needs across Health Coaching, CS Core, and Calls teams. Collaborate with People and Finance on hiring, rotas, and onboarding. Track forecast accuracy and refine over time. Systems … with SQL and data querying Advanced Google Sheets or Excel skills; BI tools (e.g. Looker, Tableau, Metabase) a plus Experience in workforce planning, capacity modelling or operational analytics A service mindset with strong communication skills and attention to detail Comfortable working cross-functionally with People, Product, Finance, and Ops teams Self-starter who's not afraid to get hands More ❯

extensive knowledge of ITIL, ability to manage others while maintaining a hands-on approach. You will play a crucial role in ensuring the efficient and smooth operation of our service desk and support function. Expertise in Office 365 will be vital in assisting our employees with software-related issues and driving the effective utilisation of Office 365 tools across … and support as needed. Ensure SLAs are met across the team and report issues to Head of Technology. Monitor team performance and provide feedback to ensure high standards of service delivery. Office 365 Support: Provide expert technical support for all Office 365 applications, including Outlook, SharePoint, OneDrive, Teams, and other related tools. Troubleshoot and resolve issues related to Office … documentation of software configurations, troubleshooting procedures, and user guides. Collaboration and Coordination: Collaborate with the IT team to escalate and resolve complex technical issues. Communicate effectively with vendors and service providers to address technical concerns. Stay up to date with the latest developments in Office 365 and related technologies. Suggest and implement improvements to optimise the performance of Office More ❯

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll … be doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and clients, ensuring … service and technical delivery meet expectations Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements: Candidates must More ❯