1 to 25 of 55 Remote/Hybrid Service Delivery Jobs in London

Senior Service Delivery Manager – Own the client. Shape the service. Raise the standard £60,000 - £85,000 | London (Hybrid) | Client-facing Some Service Delivery roles are about reporting. This one is about ownership. You’ll take full responsibility for a small number of flagship enterprise clients … will suit you. What’s in it for you? Salary : £60,000 - £85,000 Location : London (hybrid working + client site visits) Scope : Own service delivery for major enterprise/regulated clients Influence : Act as a trusted advisor, not just a delivery manager Growth : Clear progression ...

ecosystem. We help organisations secure their business, people, and networks from evolving threats — with a blend of AI-augmented defence, expert analysts, and proactive service delivery. At Cybanetix, we invest in our people and foster a collaborative, supportive working environment where innovation and service excellence thrive. About … Role We are seeking a Service Delivery Manager (SDM) to join an established dedicated client team. You will be a key figure in ensuring that Cybanetix delivers exceptional operational performance for our cybersecurity services to our client. You will manage day-to-day delivery of the account ...

Service Delivery Lead/IT Coordinator (Ideal for IT Coordinator/IT Support Lead/Service Delivery backgrounds) London, West End | Hybrid (3 days in office/2 from home) 12-month FTC | £60,000 An Engineering/Energy company is looking for an IT Service Delivery Lead to support day-to-day IT operations across the business. This is a hands-off, coordination-focused role, working with internal teams and external IT service providers to ensure BAU support, service delivery, processes, and reporting run smoothly. This role is ideal ...

Description If the following job requirements and experience match your skills, please ensure you apply promptly. IT Service Delivery Lead/IT Coordinator (Ideal for IT Coordinator/IT Support Lead/Service Delivery backgrounds) London, West End | Hybrid (3 days in office/2 from … home) 12-month FTC | £60,000 An Engineering/Energy company is looking for an IT Service Delivery Lead to support day-to-day IT operations across the business. This is a hands-off, coordination-focused role, working with internal teams and external IT service providers ...

Service Delivery Manager Hybrid Working (2 days a week in the office) | Lincoln based - Salary up to £40k plus bonus and benefits Were currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). Youll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective ...

longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements … making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer ...

scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost … serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership ...

testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows, and requirements are well understood across teams, supporting consistent delivery and helping maintain high product quality. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive … Help draft release notes ensuring they accurately reflects delivered functionality and known limitations. Maintain clear records of behavioural changes across product versions. Customer Feedback & Service Delivery Interface Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements. Work with Service ...

Service Delivery Engineer (SDE) – Contract Location: Fully remote (initial 2 weeks onsite in Cambridge, with occasional visits) Duration: 3 months initially Rate: £500–£650 per day (Outside IR35) Clearance: SC required Start: ASAP A client of ours is seeking an experienced Service Delivery Engineer to take … technical ownership of customer environments within a managed service setting. This role focuses on ensuring platform stability, security and continuous improvement across cloud, identity and endpoint technologies. You will act as the primary technical contact for customers, working closely with internal teams and stakeholders to maintain service performance ...

business‐led rather than technology‐led . You will own the end‐to‐end business solution for complex public sector procurements, bringing together service design, operating models, transition and transformation planning, social value, risk, and commercial considerations into compelling, deliverable bid solutions. This is a highly visible role combining … narrative. What You’ll Be Doing as a Senior Solutions Manager Public Sector Opportunity Shaping Lead the qualification and shaping of public sector managed service opportunities. Interpret procurement documentation (ITTs, SQs, DPS frameworks, call‐offs) to inform solution strategy. Develop and present solution options, recommendations, and qualification papers ...

Service Transition Manager Contract Duration : 12 months Location : Farringdon, London (Hybrid - 2 days a week onsite) Job Type : Contract - Inside IR35 We are seeking an experienced Service Transition Manager to support a large-scale technology transformation programme within a prestigious organisation with a rich history spanning 500 years. … transitions of suppliers and services, maintaining the integrity of live operations throughout the process. Day-to-day of the role: Lead end-to-end service transition activities aligned with programme objectives and service management best practices. Serve as the primary interface between Service Management, Programme Delivery ...

Operations Manager/IT Coordinator/IT Service Delivery Coordinator ITO/ITOM - £60,000 London, West End | Hybrid (3 days in the office, 2 from home) An Engineering/Energy company is seeking an IT Operations Manager to join its London team on a hybrid basis, with … understanding of Office 365 and Azure would be useful. You will ideally have experience in some of the following areas: Managing an outsourced IT service provider Coordinating BAU incidents, escalations, and service reporting Managing or working closely with internal IT teams across Europe and the US Reviewing ...

Service Desk Team Leader - Managed Services Provider Location: London (hybrid) Salary: £38,000-42,000, depending on experience. We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity … people leadership and hands-on technical work. You'll be leading a close-knit team of five 1st-3rd Line Engineers, ensuring high-quality service delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining ...

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely … face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. ...

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations … play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities * Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture ...

Main Duties and Responsibilities Attack Surface Management (ASM) Analysts deliver our managed Polus Attack Surface Management service to our clients on a continuous basis to help them reduce risks to their internet‐facing assets. This involves validating vulnerabilities, performing manual discovery of their attack surface and helping our clients … exploit validation, light‐touch pentesting and Open‐Source Intelligence (OSINT) gathering Client Engagement ; translating client challenges into solutions that fit S‐RM’s ASM service offerings and value proposition, understanding and supporting the proposal process and ensuring delivery timelines are understood inline with project resourcing requirements Reporting ; delivering ...

transportation sector . This is a senior client-facing role responsible for managing large-scale strategic accounts while driving growth and ensuring successful delivery of complex technology services and custom software solutions. You will work closely with senior stakeholders on the client side - including engineering and technology leaders - while … partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is London-based with a hybrid working model , requiring regular visits to the client office (approximately three days per week). The Role This position sits at the intersection ...

Service Desk Lead £45,000 to £60,000 West Ealing, Hybrid Permanent, Full-time Role Overview A growing and well-established Managed Service Provider is looking to bring in a Service Desk Lead to oversee and develop their support function. This is a great opportunity for someone … currently operating at a senior 2nd/3rd line level or already leading a service/help desk, who wants to take ownership of team performance, processes, and service delivery. Your New Role You will be responsible for leading the service desk team, ensuring high levels ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

optimise detection catalogues. Creating and refining DLP, Insider Risk Management, and other security rules using cloud-native tools. Monitoring and ensuring high-quality service delivery from external SOC providers. Automating reporting on security performance and operational metrics. Partnering with technology teams to ensure adequate monitoring across cloud platforms … SaaS, and internal systems. Documenting security processes, tool configurations, and contributing to service delivery documentation. Supporting colleagues with ISO 27001 compliance and KQL-related tasks. What we are looking for: Previously worked as a Threat Detection Engineer or in a similar role. Must have strong expertise in KQL. ...

optimise detection catalogues. Creating and refining DLP, Insider Risk Management, and other security rules using cloud-native tools. Monitoring and ensuring high-quality service delivery from external SOC providers. Automating reporting on security performance and operational metrics. Partnering with technology teams to ensure adequate monitoring across cloud platforms … SaaS, and internal systems. Documenting security processes, tool configurations, and contributing to service delivery documentation. Supporting colleagues with ISO 27001 compliance and KQL-related tasks. What we are looking for: Previously worked as a Threat Detection Engineer or in a similar role. Must have strong expertise in KQL. ...

enabling a new support team to operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management , working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment Conduct structured … weeks, expenses covered) What are we looking for in you? We are looking for a professional with strong experience in IT environments, documentation, and service operations , capable of working autonomously in complex and ambiguous contexts. Core requirements Experience in Business Analysis (discovery, requirements gathering, documentation) Solid background ...

Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise … looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly ...

ability to engage confidently with senior client stakeholders. You will be responsible for defining platform architecture, ensuring adherence to best practices, and guiding delivery teams across a wide range of ServiceNow modules and implementations. Key Responsibilities Architecture & Solution Design Own the end-to-end ServiceNow platform architecture across multiple … roadmap planning, and optimisation Provide guidance on licensing, module selection, and platform capabilities Support pre-sales activities including solution architecture, estimates, and RFP responses Delivery Leadership Provide architectural oversight throughout delivery lifecycle (design, build, test, deploy) Mentor developers, tech leads, and junior architects Review configurations, customisations, integrations ...

administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing … security incident response processes, investigations and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies.Identification and ongoing monitoring ...