1 to 25 of 196 Service Delivery Jobs in London

collaborating with a global leader in system integration of baggage handling and sortation systems. The company has an excellent reputation for reliable project and service delivery, innovation, market awareness and a strong customer focus. They are dedicated to improving their customers' business processes and competitive position. Roles & Responsibilities … Working within the APS UK Project Execution department our Information Management team supports all UK airport projects' delivery by managing and controlling documents within the document management systems, coordinating documents delivery in customers' databases and document control systems and supporting projects' handover process by managing the delivery more »

Job Title: Head of Highways and Traffic Management Contract Duration: 6 Months (with potential for extension) Rate: £500 - £550 per day (Umbrella) Service Area: Public Realm Responsible To: Divisional Director, Public Realm Responsible For: Highways Asset Management (including Highway Maintenance, Streetlighting, Structures, and Local Flood Risk Management) Client Commissioning … Traffic Management (including Road Safety, Cycling, Streetscene Design, and delivery of capital improvements) Transportation Planning (including Development Control, Highway Register, Transport Policy, Standards and Guidance, Supporting Measures such as Travel Demand Management & Road Safety Education, Research and Strategy Development including LIP)Job Summary: The Head of Highways and Traffic … the highway network and associated assets. This role is pivotal in promoting transport-related safety and advocating for healthy lifestyle choices. Key responsibilities include: Service Oversight: Maintain a comprehensive view of service performance, ensuring compliance with all relevant legislation and codes of practice, and initiating necessary actions. Service more »

Key Responsibilities: The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers Must understand … agreed in SOW Build the SIAM Target Operating Model, align roles, interfaces with the relating functions Analyse, understand and continuously manage interdependencies within the Service Providers for smooth Operations Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers, customer strategy and act … as a face of the customer to the Service Providers Handle Dispute Management & Escalation Management to ensure smooth Operations Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance more »

delivering high-quality services and improving the lives of our diverse communities. We are looking for a Cyber Security Manager to join our IT Service Delivery team, which is responsible for ensuring the availability, performance, security and resilience of our IT infrastructure, systems, and services. What you'll … a London-wide approach to security and innovation. You will provide mentoring opportunities for more junior staff and deputise for the Head of IT Service Delivery when required. What you'll need Expert knowledge of adopting business-value focused best practice security methodology/standards (including standards such more »

Your Tasks and Responsibilities: Be responsible for local projects delivery (from project planning, implementation, risk & cost control up to maintenance service delivery) and customer satisfaction. Includes overseeing from a hands-on perspective all POC stores to ensure that trials are successfully installed and supported. There will be … assumptions in these where necessary. Communicate with team members where applicable, ensuring the achievement of the Project Plan. Mobilise all necessary resources for hardware delivery and installation, software & system deployment, upgrading, maintenance and technical support, etc. Work closely with after-sales engineers and R&D team to respond to more »

of innovation and continuous improvement. - Project Management: - Plan, initiate, and manage IT projects, coordinating efforts across team members and third-party contractors. - Ensure project delivery according to plan. Stakeholder Management: - Develop and maintain relationships with stakeholders across different levels and regions. - Understand and manage stakeholder expectations, providing regular updates … processes. Resource Coordination: - Efficiently allocate and manage resources to complete projects within timelines and budgets. - Transformation Leadership: - Drive initiatives to streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: - Address and resolve complex issues affecting project operations, effectiveness, and efficiency. - Reporting and more »

of Payments. This pivotal role places you at the heart of financial operations, where precision and expertise are paramount. Enjoy the satisfaction of ensuring service targets are met and industry standards are upheld through your adept management of complex operational processes. Role Overview: As a guardian of client funds … escalations, and resolve live issues efficiently. Client Fund Management: Ensure accurate allocation of unallocated funds through advanced scripting skills. Team Support: Support the ops delivery lead, gain insights into team performance, and spearhead ongoing improvements to foster a culture of success. Compliance and Standards: Leverage your experience with CASS … Effective Communication: Serve as the linchpin in interactions with the customer team and senior analysts, proactively sharing best practices to ensure harmonious and effective service delivery. Control Environment Management: Operate and refine the control environment, recommending enhancements to ensure its robustness and effectiveness. Mentorship and Development: Provide coaching and more »

Quantum Computing company to drive the successful deployment of their quantum computing solutions and manage funded projects across multiple teams. RESPONSIBILITIES Strategise and Implement Delivery Solutions: Develop and execute delivery strategies and project management methodologies to ensure the successful deployment of our quantum computing solutions and the completion … executive team to create and implement strategies that align with the company’s goals and growth objectives. Manage client relationships from pre- to post-delivery in collaboration with Sales and the Commercial team. Develop and maintain strong relationships with clients, ensuring their needs and expectations are met to foster … long-term partnerships. Oversee all Service Level Management activities, including regular Service Delivery reviews to assess performance against agreed service levels, and implement remedial or preventative actions as needed. Proactively identify risks and develop mitigation strategies to minimise their impact on project timelines and deliverables. Develop more »

a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Performance Management (EPM) in response to complex client problems. · Supporting business development and project delivery activities across clients from multiple industries. · System design and delivery, including release management, integration management, data migration strategy and management. · Defining an overall … EPM programme. · Should be able to independently run client workshops to drive design decisions and system demonstration in both an in person and remote delivery mode. · Prepare configuration & other design documents (Functional specification, Solution design document). · Experience to drive the technical deliverables such as Data migration principles & Integration more »

Foster the team's talents through mentorship and guidance Cultivate a robust and collaborative work environment that promotes individual and team growth Ensure outstanding service delivery and cultivate strong borrower relationships Oversee ongoing portfolio monitoring to maintain a deep understanding of borrower performance Do you have: Demonstrable experience more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »

Role : Head of Service Delivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them … during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate Service Delivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive … engagement with the business Identify trends and issues impacting service delivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal more »

involve but is not limited to the analysis and interpretation of data and data flows to improve Data Quality for downstream processes and the delivery/implementation of process and policy improvements. Particular expertise required: Familiarity with regulatory requirements related to Credit Risk and Rating Systems and ideally Parental … GRA is focused on model development and ownership, its activities are considered First Line of Defence. Role Context: The transformation function is responsible for delivery of change projects across GRA globally, working at local, regional and group levels. The team is responsible for process and organizational change as well … the business at all levels. They will need to have the ability to work closely with and build good relationships with IT, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a more »

you will be a senior leader responsible for driving client satisfaction, retention, and growth within the organization. You may lead a team of client service professionals, oversee strategic client relationships, and ensure the delivery of high-quality services that exceed client expectations. Roles & Responsibilities Client Relationship Management: Cultivate … identify upselling and cross-selling opportunities within existing client accounts. Participate in business expansion efforts by identifying new avenues for growth and revenue generation. Service Delivery Oversight: Lead and manage the client services team to ensure the timely and successful delivery of services and solutions. Set service quality standards and monitor performance to ensure consistent and exceptional service delivery. Strategic Planning and Execution: Develop and execute strategies to align client services with overall business goals and objectives. Identify market trends, client needs, and industry shifts to adapt service offerings accordingly. Client Communication and Presentations more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

on the weekends. * Improve operational efficiencies via scripting, bots and integrations. * Participate cross functionally with vendors and other IT engineering teams to ensure smooth service delivery. * Network and systems troubleshooting, fault analysis, and resolution. more »

Delivery Lead – UK & Lloyd’s Delegated London, UK The Delivery Lead co-owns end-to-end delivery of business solutions for the scope of the Delivery Team with Transformation & Change Delivery (TCD) Delivery Lead; Understands the strategy, needs and challenges of the business partners … s/he supports as well as the end-to-end processes for those businesses. Oversees all applications supporting that customer group to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of solution. DISCOVER your opportunity What … will your essential responsibilities include? Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio Produce and maintain the roadmap of change associated to application group Align team to high-level organization goals and objectives Manage and report on budget more »

Job Title : Service Delivery Manager Location: Remote working with office in London and Sofia Rate: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time Line Manager: Iyad Maswadi Control Now Summary Control Now (CN) is a regulatory technology business established in 2017 specifically … learn directly from industry experts in a friendly environment and support improving the quality of data available to financial regulatory authorities. Role Summary The Service Delivery Manager will primarily be responsible for the delivery of CN services. The work will be client-facing and project-based. The … Service Delivery Manager will be the main point of contact for a client at Control Now during the delivery of the services they have agreed with Control Now. Control Now prides itself on high levels of client service and satisfaction. The Service Delivery Manager more »

range of client scenarios, focusing on high quality even in high-pressured, time-critical situations Proven ability to assess, design and implement new HR service delivery and HR operating models considering business demands and more efficient ways of working Experience of working with new HR Technology and experience more »

assist customers with questions and suggest the best products for their needs. Who You Are 3+ years of experience of account management or customer service/success at an agency within the digital health and/or pharma space. Strong track-record of establishing long-term relationships with key … needed. Experience promoting product's value and upsell opportunities, promoting value through customer experience . Attention to detail is critical for best-in-class service delivery. Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication … genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires more »

offices spans 10 countries worldwide and our global team support clients in every geography across a wide range of sectors. One of our main service delivery differentiators is the quality of the people that we recruit within our organisation, with a focus on hiring experienced recruiters, a majority … documentation to aid internal users in understanding the technologies that they will need to employ to fulfil their roles Ensure the agreed and communicated service standards are adhered to Ensure adherence to all policies and processes defined within the IT Team and the wider business Carry out any other more »

private and public cloud environments. Conduct business case development and TCO analysis. Implement governance and restructure IT departments for cloud management. Client Engagement and Delivery : Lead client engagements to deliver measurable outcomes and cost reductions. Adapt to complex client environments and prepare client-ready documents. Analytics and Problem-Solving … Modernize IT service delivery and enhance customer experiences. Synthesize information rapidly and identify key insights for solutions. Leadership and Executive Experience : Build trust and advisory relationships with executives. Lead change initiatives and communicate effectively across diverse audiences. Develop proposals and cultivate new opportunities. Qualifications: Extensive experience in cloud more »

emphasising user-focused design, and remarkable event solutions. Originating from robust partnerships in the financial, legal, and insurance sectors, our client seamlessly integrates personalised service with state-of-the-art technology to deliver unmatched experiences in travel and event management. As an Account Manager specialising in corporate travel, you … acting as a trusted advisor to understand their needs and goals. and Strategy: Meet personal KPIs, develop strategic Client Journey Plans, and ensure consistent service delivery according to SLAs. and Growth: Drive client compliance, manage commercial models, and introduce innovative solutions to enhance client loyalty. Reviews and Implementation more »

backgrounds, to enable organisations to perform as effectively, efficiently and innovatively as possible. Their Assets Advisory team is the go to strategic advisor and delivery partner for complex real estate related business challenges, working across a range of corporate, financial services and public sector clients. Some candidates coming in … Estates and Asset Management Strategy to reduce cost and bring clients closer to achieving Net Zero Defining the CRE and FM strategy for the delivery of a high-profile facilities and workplace services transformation programme; Designing and establishing a new target operating model for a client organisation, including the … supply chain and service delivery models; Reviewing the commercial and financial parameters in international facilities management contracts to identify potential opportunities, risks and mitigation measures to implement; Supporting a client to identify a new head office location, define the outline requirement and stand up the programme to relocate more »

large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders, up to and including C-Suite. Snippet more »