private and public cloud environments. Conduct business case development and TCO analysis. Implement governance and restructure IT departments for cloud management. Client Engagement and Delivery : Lead client engagements to deliver measurable outcomes and cost reductions. Adapt to complex client environments and prepare client-ready documents. Analytics and Problem-Solving … Modernize IT servicedelivery and enhance customer experiences. Synthesize information rapidly and identify key insights for solutions. Leadership and Executive Experience : Build trust and advisory relationships with executives. Lead change initiatives and communicate effectively across diverse audiences. Develop proposals and cultivate new opportunities. Qualifications: Extensive experience in cloud more »
client needs, expectations, and goals. Ensure that the provided resources meet or exceed expectations. Implement quality assurance processes to ensure the highest standards of servicedelivery and client satisfaction. Identify, attract, and recruit top-tier talent through various channels, including but not limited to job boards, social media more »
Foster the team's talents through mentorship and guidance Cultivate a robust and collaborative work environment that promotes individual and team growth Ensure outstanding servicedelivery and cultivate strong borrower relationships Oversee ongoing portfolio monitoring to maintain a deep understanding of borrower performance Do you have: Demonstrable experience more »
Role Purpose To deliver a high-quality repairs service to the residents of Homes for the council's public buildings, meeting organisational customer satisfaction and operational targets. To ensure that a positive Health and Safety culture exists and all relevant legislation especially the Health and Safety at Work Act … member of the HRS management team, proactively contributes to HRS leadership, providing an expert view on property repairs. Setting high quality standards around repairs servicedelivery and value for money. Is a champion for the repairs service, bringing staff together from across the company around shared priorities more »
and resolving technical challenges at various levels, from operating system fundamentals to systems programming concepts. Spearheading large-scale coordination and communication efforts to enhance servicedelivery and team productivity. Must Haves: A Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline (or equivalent experience more »
meeting/presentation between the CEO and the client. Managing negotiations with both customers and partners and will also take the lead in resolving servicedelivery Support of account issues effecting the renewal. This is a hybrid role with the expectation of attending our London office a minimum more »
pivotal role within the Lewisham borough's Mental Health Alliance is integral to supporting and advancing our collective approach to mental health development and service delivery. The individual will operate within a complex and multi-disciplinary environment, necessitating seamless collaboration across various organisational boundaries to fulfill our local mental … manage all aspects of the full project lifecycle: Providing planning and commissioning subject matter expertise to the All-age Mental Health Alliance Development and Delivery programme in conjunction with the Assistant Director of Adult Integrated Commissioning Adult Mental Health & Wellbeing Supporting the prioritisation and delivery timelines, driving forward … meaningful co-design and co-production with service users, carers and communities as part of Mental Health Alliance development and delivery plan in line with the NHS Long Term Plan, Joint Forward View and Fuller Report. Enable delivery within our Integrated Care Partnership and Integrated Care Systems more »
networking Drive effectiveness, efficiency and continuous improvement using automation. Collaborate with Architecture, Security, Dev teams to ensure effective designs and application of cloud services Delivery HA/DR, Security and compliance strategies Provide technology insight and support to the business and peers. Have the ability to manage tasks to … a good understanding of other Cloud technologies including Azure and AWS. Evangelise topics such as monitoring, performance, and reliability throughout our IT Support and delivery teams Be keen to develop scripting capability and API integration in one or more popular languages. Act as a technical escalation point for the … Service/applications owners to resolve issues swiftly and find root cause and mitigate from happening again had too better improve service(s) we deliver. Understand and work towards a strategy set out by senior management ensuring we adhere to direction and execute tasks based on priority to more »
assist customers with questions and suggest the best products for their needs. Who You Are 3+ years of experience of account management or customer service/success at an agency within the digital health and/or pharma space. Strong track-record of establishing long-term relationships with key … needed. Experience promoting product's value and upsell opportunities, promoting value through customer experience . Attention to detail is critical for best-in-class service delivery. Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication … genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires more »
vital Time management Prince2 certified is highly desirable Start date is ASAP The IT Project Manager will be responsible for: Providing a comprehensive IT delivery and project management service directly for the business Engaging with a wide and/or diverse set of stakeholders in order to negotiate … Overseeing all project artefacts, and associated documents with gate reviews Chasing, monitoring, and summarizing progress of each project and assisting with delivering the IT service portfolio as required with an Agile/Waterfall environment. Managing the delivery teams schedules and resource forecasts with the teams as required when … RAIDs as required. Taking the lead and managing ad hoc back-office Admin to the project team and or client/users. Managing the delivery demand of all size projects through the ServiceDelivery/Project Please send an up-to-date copy of your CV to more »
Excellent opportunity for ServiceDelivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End … User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities ServiceDelivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any servicedelivery issues Responsible for maintaining a healthy relationship … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »
SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … behalf of the SS&C GIDS business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading … the right projects to drive improvements to those clients in terms of servicedelivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning more »
ServiceDelivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »
Job summary This is an exciting opportunity for an ambitious leader to be at the heart of the development and delivery of initiatives for Primary and Community Care, in line with SWL ICB and Croydon Place based priorities. The post holder will ensure that plans bring together primary and … community care to ensure the progressive improvement in health outcomes for local people, enhanced productivity, efficiency and best value in models of servicedelivery, whilst promoting innovation. The successful candidate will have experience at a senior level with regards to transforming and integrating health and care services, achieving … as part of South West London ICB), ensuring alignment with the local Health and Care plan and the One Croydon Alliance priorities. Lead the delivery of the wider prevention, proactive care and access improvement objectives as set out in the SWL primary care Strategy. Ensure good local and regional more »
than one hundred staff in our London, Manchester, and Manila offices. OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … travel to remote client sites may be required. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the ServiceDelivery Manager. The 1st Line Support Engineer role is focused upon the day-to-day … delivery of IT support services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need more »
NHS . The VDI Engineering Manager will play a key role in our Infrastructure & Unified Communications Team and be responsible for the management and delivery of VDI Engineering function to the trust in accordance with service level agreements whilst maintaining high levels of system availability and customer satisfaction. … Horizon based Virtual Desktop Infrastructure across the organisation. You will act as the overall owner of the VDI Engineering function including development of the service and tasked with resolving challenging and highly complex issues that have been raised through the Digital Service desk. Working collaboratively with the Infrastructure … and Unified Communications Lead and other Operational leads you will ensure that servicedelivery and improvement plans are developed, implemented and reviewed. Main duties of the job We are looking for technical VDI Engineering managers who have an excellent understanding of server and storage management. You will have more »
a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of servicedelivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. • Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery method. • Experience of managing a team of 10+ colleagues, including client and third parties. • Experience more »
example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on servicedelivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the … to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement … entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A more »
Job summary The role of the e-RS administrator will be to provide a robust and professional service for patients and health professionals. The e-RS administrator will also develop his/her knowledge base to lead and manage specific e-RS worklist tasks. Where appropriate, and practical, the … post holder will also support other projects or pieces of work associated with modernising service delivery. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job We are pleased to announce that we are recruiting for an e-RS Administrator within the … a very friendly and inclusive place to work. We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role. The successful candidate more »
Greater London, England, United Kingdom Hybrid / WFH Options
NetSuite
to provide scoping, solutioning and estimation of the managed services effort required for Sales Opportunities. The Solution Principal is responsible for the presentation and delivery of the Customer Success value proposition and proactively supporting our Sales teams as we drive for ARR growth across the EMEA region. While the … discovery process to ensure that the prospect’s requirements are fully understood and included in the scope of works to be delivered by our delivery team. Responsibilities include: Partner with a team of Product Sales and Pre-Sales team to validate in and out of scope requirements and assist … as necessary Manage and prioritize Professional Services opportunities Work with Practice Vertical Leads, Practice Directors and Practice Managers to determine best approach to Professional Service offerings based on prospect and scope Create value propositions and develop cost estimates for consulting efforts Manage and prioritize requests from both Account Management more »
infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields. Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. Prior experience working in an IT Services … collaborative, and long-term relationships with our clients, suppliers, and co-workers where these are constructed to deliver mutually beneficial outcomes. Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and more »
Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive ServiceDelivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … to identify and build relationships with all relevant stakeholders to deliver results. Education & Experience Previous experience in a similar role within a sales or servicedelivery environment is preferred. Proven track record of customer engagement and software-based product training. Interview Process Stage 1: 30-minute screening call more »
Service Manager Circa £100k + bonus Central London - hybrid - 2x per week 14-Month Fixed Term Contract We are representing a globally renowned brand who are looking for a Service Manager to join their team on an interim basis for a 14-month FTC. Operating in the media … industry, this company are market leaders in what they do with an excellent reputation as a place of work. As the Service Manager you will be leading a team of 8, and will take responsibility for multiple areas, including Digital Workplace, Application Management and End-Point Device Management. You … liaising with key business stakeholders. The role will inherit a busy team, with a large backlog of work, therefore we are looking for solid service operations experience where you can help improve the efficiencies, processes and output of this team. We are looking for: Good experience in Servicemore »
We seek an experienced and dynamic ServiceDelivery Director to lead servicedelivery operations for our customers. The successful candidate will be responsible for managing a 100+ member team and delivering world-class service to our clients in the media and broadcast arena. Job Summary … goal is to handle the Support team, which consists of L1 to L4 Support Engineers contributing to the Support System end-to-end. The ServiceDelivery Director will drive transformation and automation initiatives, leveraging cutting-edge technology and best practices to improve efficiency, drive transformational initiatives for continuous … improvement, reduce costs, and enhance customer satisfaction. The ideal candidate will possess strong leadership skills and a deep understanding of servicedelivery and automation methodologies. Responsibilities • Develop and implement strategies to improve servicedelivery processes and procedures, including incident, problem, and change management. Requirements: • Bachelor's more »
lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, ServiceDelivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, ServiceDelivery & external resources. IT ServiceDelivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »