76 to 100 of 244 Service Delivery Jobs in London

develop scalable infrastructure strategies. Oversee all IT infrastructure operations, ensuring best practices and regulatory compliance. Train and develop junior staff to ensure high-quality service delivery. Manage vendor relationships to ensure value and policy compliance. Ensure seamless service integration with all teams. Develop and maintain a robust, secure more »

and measure to metrics that line up to organizational goals.You will implement and refine operational processes to optimize efficiency, reduce costs, and enhance overall service delivery.You will have a client first approach towards problem and incident resolution. Foster an environment that understand the criticality of the services Temenos provides … provide guidance and support in skill development, performance evaluation, and career growth for team members.Vendor Management:You will evaluate and manage relationships with cloud service providers to optimize costs, negotiate contracts, and stay abreast of emerging technologies.You will collaborate with vendors to resolve issues, implement upgrades, and ensure the more »

to have had experience working with related platforms, ideally Veeva, Salesforce, CRM platforms and Product owner previous experience would be an asset.Own the product delivery from either a team under your direct reporting line or a 3rd party. Own the portfolio of projects and support activities for the Sales … systems environments; with focus in SFDC technology stacks and data warehousing and analytics.Experience in implementing IT systems and ensuring end to end IT services delivery for a large business organisation or area.Track record of working under pressure and aligning to budgetsExperience within an Agile methodologiesBachelor's degree If you more »

cloud platform. Mix of support and project work, playing a critical role in the infrastructure transformation, maintenance and support. Taking ownership of incidents and service requests, ensuring resolution efficiency, and maintaining a world-class service level. Focusing on continual improvement to enhance service delivery and infrastructure more »

London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics & Supply Chain (Good to have experience in Retail sector too), PSP etc. … science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail … complementing technologies, covering Integration, RPA, BI/Analytics, Cloud and Security Work closely with EMEA solutions team to be involved in Client/Prospect service delivery and technical discussions Provide local support to the Delivery teams and be the local technology advisor in the CSM Function Be more »

IT Service Manager - Inside IR35 Contracting Authority : MOD Contract Term : 12 Months, Location : Remote, Occasional workshops/meetings, Corsham Note: SC Clearance is an essential requirement for this role, (as a minimum you will need to eligible for SC) Ideally Security Cleared to SC Level as a Senior IT … Service Manager, you will be responsible for implementing the vision and strategy for service management. Supporting the IT service management lead in Foundry this role will be ensuring service management processes are captured and matured to align with the DD Service Management Framework. Assisting in … defining and reporting on service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. This post's primary purpose as well as supporting the IT service management lead in ensuring service management processes are captured and matured to align with the DD Service more »

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team delivers … an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive and … ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position require experience more »

Job Title: STG Service Delivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a Service Delivery Manager to join our team in London. The Service Delivery Manager will be primarily responsible for:Processing new sales opportunities … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) Service Delivery Manager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG’s more »

Job Description:As a Service Delivery Manager you will be supporting the delivery of a comprehensive portfolio of intelligent Cyber Security services and solutions to a client-base that spans a wide range of different industries. Working as part of a team, successful candidates will share our … values and have an interest in working with the latest technologies to provide exceptional customer service in support of our clients.This is an excellent opportunity to join one of the UK’s leading aerospace companies. To support you in this role, we offer our award-winning flexible benefits plan … having wonthe Best Flexible Working Policy Award, Best Flexible Benefits Strategy and Best Flexible Benefits Plan in 2023.What you’ll do as a Service Delivery Manager:The successful candidate will co-ordinate the activities required to deliver Cyber Security Services to customers as part of Leonardo’s Managed more »

Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service Level Agreements (SLA … provide a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. o Provide 1st more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and business … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

Job summary We have an exciting opportunity to join the South East London Integrated Care Board (SEL ICB) within the Primary Care Digital Service Delivery Team as one of two Primary Care Digital Transformation Managers at NHS Agenda for Change Band 8b. The postholders will be supporting a … the SEL ICB to deliver the Primary Care Access Recover Plan as set out by NHS England: https://www.england.nhs.uk/publication/delivery-plan-for-recovering-access-to-primary-care/focusing on digital transformation and delivery for primary care services. The posts will be a … successful change in the healthcare setting. They will be responsible for building effective working relationships with borough colleagues and other stakeholders to influence and delivery the project objectives. The postholders will have an agile approach to project delivery with good problem-solving skills, working collaboratively with the six more »

Service Lead (Systemic and Workforce) - Children's ServiceSalary: 66,318 - 80,874/Year Job type: PermanentLocation: Greater LondonService Lead (Systemic and Workforce) - Children's Service66,318 - 80,874 per annumOfsted Rating: 'Good'Section: Children's Social Care Directorate: Wandsworth Children's Services Responsible to: Assistant Director (Practice Standards … Worker)Responsible for:4 Family and Systemic Psychotherapists1 Social Care Academy Team Manager1 Wandsworth LINKs Team ManagerOverview: We are seeking a dynamic and driven Service Lead for our Children's Social Work Services and Workforce. This leadership role, specific to Wandsworth Children's Services, operates under the Richmond/… stamina, and political sensitivity. This role requires fostering effective teamwork, setting standards for continuous improvement, and thriving in a complex environment.Job Purpose: As the Service Lead, you will spearhead the integration of systemic ideas and practices into all aspects of service delivery within children's social care. more »

accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionThis is an excellent opportunity for a seasoned technology and service delivery professional to join our EMEA business as Director of Technology for Application Management Services. This is a new role within the region … forms part of the Publicis Sapient Global IT Operations team. As the regional leader of production operation teams, you will build, drive and lead delivery teams for Publicis Sapient IT Operation Services offered to various clients from PS International regions.This opportunity is well suited to an individual who has … companies, with a focus on growing Digital Engineering Services. You will have extensive experience working in matrixed environments including interfacing with Industry and Regional delivery teams while also have experience in leading, solutioning and helping to deliver on large multi-year client service deals at Fortune level organisations. more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

fast, flexible, and innovative solutions. Come, be a part of our journey to redefine media! The Role: We are looking for a dynamic European Service Desk Manager to head our Service Desk function and lead our European IT Service Desk teams. In this role, you will be … instrumental in ensuring the smooth delivery of top-quality IT support services to our internal customers. Based in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard. As the European Service Desk Manager, you will lead efforts … to unify Service Desk teams across Europe, fostering a collaborative culture and operational excellence. Your responsibilities will include overseeing daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and more »

MS Suite of AppsStrong interest in technology risk management and a desire to continually develop personal and team knowledgeExperience managing multiple projects or internal service delivery, including service level management, process design and skills development planningStrong relationship management skills with a focus on negotiating to come to … limits and create a new future together at RBCJob SkillsBusiness, Cyber Security Management, Information Security, Information Security Auditing, Information Security Operation Center (ISOC), Operational Delivery, Operations Management, Process Management, Risk Assessments, Risk Control, Security Risk, Security Risk Assessment, Taking Initiative, Threat ManagementAdditional Job DetailsAddress:100 BISHOPSGATE:LONDONCity:LondonCountry:United more »

Job summary We are looking to recruit an experienced Release Train Engineer or agile coach with delivery experience to lead this function for our Electronic Health Record (EHR) team of 130+ members responsible for its workflow design, configuration, end user training and system maintenance. Following two years of a … EHR is an advantage. A knowledge of, and ability to implement, coach and drive, agile and product methods will be key to success - our delivery methodology is based on https://scaledagileframework.com. Applicants are encouraged to read the role description for further information, but this is a new … be to understand the complexity or Epic and material challenges to making teams cross functional. Taking ownership for team training and working with EHR Delivery Managers you will have to formulate a plan to reduce cross-team dependencies. From the start all our development and maintenance processes will need more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

for our Electronic Health Record (EHR) - Epic. Following two years of a successful journey to adopt (SAFe) agile practices for workflow and software configuration delivery, we are now refreshing our end user governance model and seeking to adopt a more Product Mindset approach to gaining value from the EPR … advantage. A knowledge of, and ability to implement, coach and drive, agile and product methods will be key to success in this role. Our delivery methodology is based onhttps://scaledagileframework.com. Applicants are encouraged to the read the role description of further information, but this is new role … Mindset and shifting how the value streams prioritise work and measure benefit. Overtime, the role will need to lead the groups and the EHR Delivery Management team in the capability to horizon scan both business and Epic developments - helping redefine the product strategy, vison and roadmaps. Connecting with governance more »

clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

Service Growth Lead BFB Labs is a mission-led organisation that provides state of the art digital therapeutics for better youth mental health and is creating a new way of building resilience in a whole generation. Our products fuse evidence-based therapeutic approaches with immersive and responsible gaming making … Role We’re looking for a passionate and mission driven individual with experience in nurturing excellent relationships, converting opportunities, negotiating contracts, and successfully achieving service transformation in the health and social care sectors, ideally within children’s mental health. You are keen to be part of an agile, values … mental health support. Key Responsibilities Developing and nurturing collaborative relationships and partnerships Delivering against the organisational objectives to grow and develop our footprint and service offer Cultivating potential opportunities through market engagements, outreach, and representing/networking at relevant sector events Negotiating and winning contracts/funding Developing new more »

use of data for decision making. Organize and chair the Analytics and AI engineering chapter’s that meets regularly with a focus on priorities, delivery standards and capabilities across the value chain to improve processing of data and enhance our ability to make use of ML/AI in … operational and strategic relationships with key internal customers within the business. Policy, Process and Procedures Oversee the analytics chapter group, continuously reviewing alignment of delivery standards for all analytical products. Lead the delivery of our analytics education framework across the business. Enabling users of any data maturity level … Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets business expectations. Develop our analytics strategy around the foundation of insights that support better decision making across our value chain. Focus more »