1 to 5 of 5 Service Delivery Management Jobs in London

Job summary An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function. This post requires a high level of discretion, the ability to work unsupervised and a … proactive approach. This is important as the post holder will be required to deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include … day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to the Trust) and will be accountable to the Workspace Manager for the supervision of the Digital Services Service more »

We seek an experienced and dynamic Service Delivery Director to lead service delivery operations for our customers. The successful candidate will be responsible for managing a 100 member team and delivering world-class service to our clients in the media and broadcast arena. Job Summary … goal is to handle the Support team, which consists of L1 to L4 Support Engineers contributing to the Support System end-to-end. The Service Delivery Director will drive transformation and automation initiatives, leveraging cutting-edge technology and best practices to improve efficiency, drive transformational initiatives for continuous … improvement, reduce costs, and enhance customer satisfaction. The ideal candidate will possess strong leadership skills and a deep understanding of service delivery and automation methodologies. Responsibilities Develop and implement strategies to improve service delivery processes and procedures, including incident, problem, and change management. Requirements: Bachelor's more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the more »

to the development and investment teams to support future portfolio initiatives. Oversee and manage the support provided to sites to ensure day to day service levels are met working closely with both GPE Staff and suppliers/partners. Hold suppliers/partners to account for delivering any new technology … with customer pre-sales, on boarding and off boarding activities. Support any Digital and Technology related customer feedback sessions, to help improve customer engagement. Service Delivery Management to ensure continuity of service from suppliers and partners. Introduce better monitoring and alerting for sites so that we … any customer impacting activities, in particular where customer satisfaction is at risk. Strong listening skills, to support great engagement with customers and deliver the service that our customers deserve Ability to interpret technical aspects into easy to understand business concepts or outcomes. Personal attributes: A customer first mindset to more »

as they look to engage an onsite IT Support Team Lead to work out of their London office. As part of a local IT Management team offering white glove support to up to 1000 users, you will work with the IT Support Manager and another IT Support Team lead … You must also have experience of working within a structured corporate environment (ie law, professional services, finance, consultancy etc) You will evidence systems and service delivery management experience in an ITIL environment Excellent customer service and communication skills and you must understand the importance of going … the “extra mile” to ensure that you not only provide a good service but deliver an excellent end user experience more »