1 of 1 Service Design Analyst Jobs in London

Job Title: CX Service Design Analyst Location: London Hybrid Salary/Rate: £500 outside IR35. Start Date: July Job Type: Contract We are currently seeking an experienced CX Service Designer/CX Business Analyst to support the detailed design and implementation of CRM and CLM solutions for a major programme. This role is ideal … for someone with a strong background in customer experience design and business analysis, who is comfortable working closely with stakeholders to capture detailed requirements and facilitate effective workshops. Key Responsibilities: Support lower-level detailed design and implementation of CRM and CLM solutions Facilitate and lead on-site workshops with stakeholders and end users Gather and document comprehensive business … and user requirements Work closely with technical teams and wider project stakeholders to ensure alignment and clarity Key Requirements: Proven experience as a Service Designer and/or Business Analyst in customer experience (CX) projects Strong understanding of CRM and CLM platforms and implementations Excellent stakeholder engagement and facilitation skills Ability to work independently and collaboratively within cross More ❯