1 to 25 of 73 Service Desk Analyst Jobs in London

Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Senior Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will … provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Senior Service Desk Analyst will “see the world through the eyes of the customer” delivering world class desktop support and end-user server administration for all client issues while responding to Level 2 – 3 service tickets … about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the service desk, through creative thinking and optimization of service desk processes. This is an onsite role More ❯

We have an exciting opportunity for a Service Desk Analyst to join our IT team, within our Fenwick Newcastle office. What’s in it for you? Up to 25% discount in all Fenwick stores and fenwick.co.uk. 33 days annual leave (inclusive of 8 bank holidays). A buying holiday benefits scheme in which you are eligible to … Cycle to Work scheme. Hybrid Working (3 days in-office and 2 days remote). We offer a salary of £22.6k p/a. So, more about our IT Service Desk Analyst role... The Service Desk team are critical in providing the business with 1st Line support to all back-office users across the UK. … Working as a team, you’ll ensure all incidents and service requests are logged correctly in the IT service management tool, following initial triage. The team works closely with colleagues from all areas and support partners to help resolve incidents within agreed SLA’s. What we are looking for in a candidate... IT work experience gained from a More ❯

IT Service Desk Analyst Location: Morden Contract Length: 3-4 months (possible extension or perm) Day Rate: Up to £200 Inside IR35 Start Date: 6th January A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join their team on a temporary basis. This role is critical … in ensuring the smooth operation of IT systems, supporting both remote and on-site staff with exceptional customer service and technical expertise. What You'll Do: Provide outstanding customer service via phone and in person. Troubleshoot and resolve issues across Windows 10/11, Office 365, AOVPN, Autopilot, and Azure environments. Support users working remotely and on-site … Manage Active Directory, including user account setup and troubleshooting. Provide support for iOS and Android devices. Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals. Utilize IT Service Management (ITSM) tools for ticket management and asset tracking. Follow IT best practices, including ITIL principles. Experience Needed: At least 3 years' experience in IT support roles, ideally 1st More ❯

This range is provided by dnevo Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Note: This is an onsite role 5 days per week with going More ❯

Description This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim … be based in the London office and be part of the core Field Services team to support all UK and International users by front-facing contact via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk … Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation, and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and teamwork. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able More ❯

We predict and improve marketing effectiveness. Our advertising and idea tests measure emotion to give our customers the most accurate predictions of the business impact of creativity. The IT service desk is responsible for providing a single point of contact for all users of System1 IT services to report an incident, request or change control. We provide excellent … personal service and ensure that we take a proactive role in supplying solutions to the needs of the IT users in line with business objectives. We support all employees including contract staff. This means we support more than 150 staff members. On average, 300-400 tickets are raised and processed by the IT service desk per month. … The IT service desk is an integral part of the System1 business and acts as the gateway for IT users to engage with the IT department. The work done within this team ensures that all staff at System1 have what they need, working to the expected levels, to perform their roles and push the System1 business to the More ❯

As our new IT Service Desk Analyst, you will work as part of a team in a fast-paced environment, providing excellent support to users of desktop, laptop, tablet, and mobile devices in a hybrid working environment. You will collaborate closely with IT technical colleagues to support our business by handling 'how do I' inquiries, admin requests … and participating in complex investigations, major incidents, or preventing service outages. As the face of IT to many DFS Group colleagues, incidents and requests must be handled professionally, adhering to our IT and company standards and policies. The role also offers opportunities to be involved in the implementation of new systems and services. Onsite and external training for systems … niche. What you'll be doing Providing an excellent first point of contact within IT for all inquiries Recording, prioritizing, assigning, and managing requests and incidents reported to the Service Desk Managing customer expectations and communications via telephone, email, and face-to-face Escalating issues to appropriate team members or departments Documenting and updating processes and procedures Keeping More ❯

hardware and software problems via phone, email or remote assistance. To provide technical support; answering support queries via phone, email & self service. To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process). To take ownership of user incidents and be proactive when dealing with user issues. … To log all calls on the Service Desk toolset. To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management). Respond to requests from users and help them resolve hardware or software requirements. Support users in the use of IT equipment by providing necessary guidance and advice. To escalate … remote working) Status Permanent, Full Time Key Accountabilities Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user incidents and be proactive when dealing with user issues To More ❯

worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

Service Desk Analyst | GBP35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You … working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, D??sseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP More ❯

IT Service Desk Analyst We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you! Key Responsibilities Act as the first point of contact for IT issues More ❯

Join to apply for the Service Desk Analyst role at JATO Dynamics 4 weeks ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at JATO Dynamics Get AI-powered advice on this job and more exclusive features. JATO Dynamics is a global company and the leading provider … we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Role Overview: Join us as a Service Desk Analyst(End User Computing Analyst), where you will play a pivotal role in enhancing the user experience across our IT landscape. You will be responsible … role is based at our Head Office in Uxbridge and the successful candidate will be required to attend the office on a full-time basis. Key Responsibilities: Monitor the Service Desk queue, reassigning tickets where required. Resolving a high percentage of incidents at the first point of contact, following knowledge based articles Ensuring all SLA’s are met More ❯

A leading cloud solutions business is seeking an experienced 2nd Line Service Desk Analyst in Newcastle upon Tyne. You will provide essential support across desktop and cloud platforms, ensuring high-quality service delivery and contributing to client satisfaction. Join a dynamic team that values continuous development and offers a competitive salary with attractive benefits, including unlimited … holidays and free Microsoft certifications. Unlimited holidays Free Microsoft certifications Free onsite parking Charity Days Qualifications Minimum of 5 years’ experience providing support in a Managed Service Provider. Proven track record in troubleshooting desktop and server environments. Experience with cloud solutions and security best practices is beneficial. Responsibilities Provide high quality desktop, server, and cloud support. Communicate effectively with … Active Directory Networking ITIL framework Education Microsoft MCP VMware VCP Citrix CCP Tools Office 365 Hyper-V VMware This is a fantastic opportunity for an experienced 2 nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the More ❯

Senior Service Desk Analyst ED&F Man Corporate London Home/Corporate/Senior Service Desk Analyst ED&F Man Corporate London Role Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and … second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI's and internal SLA's. The role provides long term potential for someone eager … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Social network you want to login/join with: Senior Service Desk Analyst, london (city of london) col-narrow-left Client: ED&F Man Commodities Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Role Overview … We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI Get AI-powered advice on this job and more exclusive features. Acora - IT, Cyber & AI provided pay range This range is provided by Acora - IT, Cyber … range Direct message the job poster from Acora - IT, Cyber & AI Talent Acquisition Lead (Group) - Recruiting globally at Acora - IT & Cyber Security Managed Services - We're hiring Job Title: Service Desk Analyst Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Working Hours: Friday to Monday (0900-1800) The … Role As a Weekend Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. This role is specifically designed to operate on a fixed schedule including weekends, Friday to Monday, covering shifts between 0900-1800. You will be responsible More ❯

Expiry Date: December 31, 2019 London based 2 weeks with possible extension Job Overview The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Responsibilities include: Carrying out First Time Fixes and offering remote … support Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs) Escalating incidents to internal/external resolving agencies, where appropriate Maintaining support documentation that is used by the Service Desk Plan and prioritise Incidents and Service Requests based on impact Ideal Candidate: Good knowledge and experience of Microsoft Office 365 Good knowledge … of Windows & Citrix operating systems Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies Previous Service Desk experience Qualification within the ITIL V3 Processes/Framework Apply online for further information. #J-18808-Ljbffr More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Role Overview: Join us as a Service Desk Analyst (End User Computing Analyst), where you will play a pivotal role in enhancing the user experience across our IT landscape. You will be responsible … role is based at our Head Office in Uxbridge and the successful candidate will be required to attend the office on a full-time basis. Key Responsibilities: Monitor the Service Desk queue, reassigning tickets where required. Resolve a high percentage of incidents at the first point of contact, following knowledge-based articles. Ensure all SLAs are met, prioritizing … knowledge articles. Troubleshoot, diagnose, and fix faulty user equipment and operating systems. Liaise with third-party software and hardware suppliers, where required. Key Requirements: Ideally have worked within a Service Desk role/environment before. Excellent communication skills, verbal and written, as you will be liaising with colleagues across different regions and countries. Working knowledge of desktop technologies More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Bilingual Service Desk Analyst Contract As Canada's largest automobile association, we are passionate about keeping our Members safe — whether they are on the road, at home, or traveling abroad. Meeting the diverse needs of our 2.5M+ Members requires … life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and more. Join our growing team where … everyone belongs! We are seeking a 6-month contract Bilingual Service Desk Analyst to join our team. What you will do: Support incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, escalation of incidents and problems. Identify, investigate, and resolve issues with PCs, laptops, mobile devices, and printers. Resolve basic network issues related More ❯

Receive, log and triage calls from the business and process them in a timely manner. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support. Take ownership and management of the incident and service request life … closure. Monitor and escalate procedures relative to the appropriate SLA. Keep internal users and external clients informed on request for status and progress. Take ownership of the Identity Management Service, including New Starters, Leavers, etc. Highlight Customer training and Education needs. Support the mobile communication service. Deal with 3rd party engineers and suppliers where applicable. Produce management information reports. … Report as necessary on performance against agreed service level targets, objectives, timescales or standards. Ensure compliance with appropriate group and industry audit requirements. Document key procedures and controls in line with company standards. Develop personal or technical skills and capability through on-going training as provided by, or approved by HR. Carry out any other task associated with the More ❯

Description We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join the Service Desk team for a 12 Month Fixed Term Contract. Flexible Working Options: This role is open to flexible working patterns, these may include: Ability to adapt calendar as … following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy. A commitment to service improvement with a customer focused attitude. A high level of quality focus, with … value diverse perspectives and believe that different backgrounds can contribute to our team's success. How This Role Fits into the Wider Bank This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating More ❯

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal … of driving sustainable and healthy growth over the long term. Service Desk Senior Analyst – Lyra Technology Group Lyra Technology Group is seeking a Service Desk Senior Analyst to join their team at CMS Group . The Service Desk Senior Analyst plays a critical leadership and operational role within the Service Desk, ensuring consistent delivery of high-quality IT support. Acting as both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategic initiatives. This role combines deep technical knowledge with leadership, customer service excellence, and process More ❯