Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line ServiceDeskEngineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within … SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT ServiceDesk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft more »
London, England, United Kingdom Hybrid / WFH Options
Sereno IT Support
TITLE: ServiceDeskEngineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best … and relationships between all our staff at any level and with all our clients. We are looking for creative thinkers, technology enthusiasts, and customer service heroes, to help us scale this business. It’s a perfect time to join us now, as we will always prioritise internal promotions, personal … system and online chat. • You will also act as the escalation point for 1st line engineers. • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet ServiceDeskmore »
London, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
Senior ServiceDeskEngineer Hybrid working London The Opportunity Working within a financial services company as a senior servicedeskengineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is … your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the servicedesk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels …/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory more »
Senior ServiceDeskEngineer - London On Site upto £45,000 plus bonus One of the largest global broking firms in London is hiring a Senior ServiceDesk supporting staff globally both face to face and remotely. You will primarily be working from the London office … the team through leading by example. This is a second/third line position where you will be expected to bridge the gap between servicedesk and infrastructure. We are looking for someone very proactive who wants to make things better with a focus on continual improvement. You … Directory, Teams, AV equipment, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional servicedesk environment where you will be expected to have exceptional customer services skills and work with the highest level of stakeholders. We are more »
Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line ServiceDeskEngineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. … knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT ServiceDesk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL … Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of more »
a timely manner and in line with SLAs. Troubleshoot and escalate incidents to line manager and the 3rd line teams. Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed. Provide remote technical assistance for issues related to … prior experience with providing technical support in a large corporate environment Ability to provide quality technical support, attention to detail, and a positive customer service attitude Good communication skills A collaborative attitude Strong attention to detail along with a commitment to quality and confidentiality A sense of urgency and more »
I'm currently hiring for an L2 ServiceDeskEngineer on behalf of an awesome start-up IT Managed Services Provider in the City! They've been going for just two years but have made some great progress and are already nearing the 15-staff milestone. Due … to growth, they're now hiring for an experienced ServiceDeskEngineer who has an MSP background and can start sooner rather than later! As it stands, they don't have an office but do work out of a shared working space one day a week. Below … are the key requirements: - Proven track record as an L2 ServiceDeskEngineer - IT Managed Services background - Strong Microsoft stack experience (Azure, Microsoft 365, Windows 11, etc.) - Any exposure to Networking would be a huge bonus - Must be based either in or close to London You'll more »