2 of 2 Service Desk Manager Jobs in London

Service Desk Manager/Desktop Support Manager £60k Package, London Bench IT are looking to onboard a Service Desk Manager/Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site … below; Day to Day team management and resource scheduling of 1st and 2nd support teams. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high ...

Role: Service Desk Manager Location: London | Hybrid working Salary: £ + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, income protection Our client, a leading technology and connectivity organisation, is hiring a Service Desk Manager to lead the delivery … shape operational excellence, improve customer experience, and lead a high-performing support function within a fast-growing environment. What you’ll do Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee ...