1 to 25 of 103 Remote Service Management Jobs in London

support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong … communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the … team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and More ❯

Description: The Service Management - Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management, customer experience, business analytics … to drive business value? Do you have a burning desire to move fast and be bold? Then we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling, Data Visualizations, Artificial Intelligence (AI), Machine Learning (ML to enhance identification of service improvement opportunities. Complex data mining, trend analysis, metric and report production will be required. Identify and review service improvement opportunities with stakeholders based on TR enterprise-wide performance metrics. Proactive collaboration with stakeholders to More ❯

looking for a security-focused, results-oriented individual who thrives in a collaborative, team-focused culture. You will work closely with IT and OT network managers, suppliers, business stakeholders, service owners, and your team to ensure the delivery of secure, reliable, and resilient network services across Thames Water. We are seeking a Network Security Manager to lead and manage … the end-to-end BAU (Business As Usual) service delivery for network security across Operational Technology (OT) and Information Technology (IT). You will be responsible for maintaining robust security controls, managing suppliers, mitigating operational risk, and ensuring compliance with industry standards to protect Thames Water's critical infrastructure. What you'll do as a Network Security Manager Network … Security Management: Maintain oversight of IT and OT network systems, including VPNs, SDWAN, and firewalls. Ensure all network security services are fit for purpose and aligned with business outcomes. Approve and manage all changes affecting the network threat surface. Governance & Compliance: Ensure network environments comply with regulatory obligations (NIST, CAF, etc.). Apply cybersecurity standards and maintain systems according More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure seamless integration and networking between … systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking … reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on the 7 Rs framework (Retire, Retain, Rehost, Replatform, Repurchase, Refactor, and Relocate). Work closely with the Solution Architect to oversee critical More ❯

migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure seamless integration and networking between … systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking … reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on the 7 Rs framework (Retire, Retain, Rehost, Replatform, Repurchase, Refactor, and Relocate). Work closely with the Solution Architect to oversee critical More ❯

virtualisation technologies such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory … . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise More ❯

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management More ❯

Job title: Service Delivery Manager Location: Croydon/hybrid Rate: £558 per day inside ir35 Contract: 6 months+ SC security clearance is required for this role Overview Experienced Service Delivery Manager required to oversee and co-ordinate engineering activities for CNI platform Level 3 support engineers for a client of mine who are a leading IT and Digital … transformation consultancy operating within the public sector. Key Responsibilities: 1. Service Management: Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels and customer expectations. 2. Incident and Problem Management: Manage the resolution of incidents and problems to minimize impact on business operations. Implement … proactive measures to prevent recurring issues. 3. Change Management: Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders. 4. Performance Reporting: Generate and analyze performance reports to track service delivery metrics. Present findings to senior management and stakeholders. Skills Required:- ITIL 4 Foundation Service Now knowledge Excellent More ❯

growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help … working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/process optimisations Build dashboards and … reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices Requirements 2–3 years' experience in an Operations Support More ❯

growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help … working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/process optimisations Build dashboards and … reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices Requirements 2–3 years' experience in an Operations Support More ❯

our IT Systems and Infrastructure Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update network Infrastructure (where appropriate) in … associated with these technologies: End User Device Image - Autopilot Patch process Backup maintenance Server Estate (Cloud & on premise) Azure Active Directory (Entra ID) Software Deployment (Intune/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print Management (inc Papercut) Microsoft 365 ecosystem …/infrastructure Domain management & maintenance Microsoft Teams Rooms and AV solutions Enterprise Application Management/Integration in Azure Asset management Network Patching Remote Site Management System Security including the use of Microsoft Defender/Purview Work closely with the existing IT Infrastructure Manager to ensure security for office based & remote workers. As an ISO27001, BS10012, ISO22301 More ❯

IT Strategy & Leadership Define and execute a forward-looking IT strategy aligned with business growth objectives. Lead, mentor, and scale a multi-location IT team, promoting a high-performance, service-oriented culture. Identify and implement emerging technologies to enhance operations, security, and digital transformation. Infrastructure & Security Oversight Manage core IT infrastructure including networks, cloud environments, and trading systems. Ensure … ensure responsive, high-quality technical support across departments. Monitor and improve system uptime, reliability, and performance. Collaborate with cross-functional teams to troubleshoot and resolve technology challenges. Compliance & Risk Management Ensure IT policies and procedures meet financial industry regulations (e.g., FCA, GDPR, ISO). Assess and mitigate risks related to data security, system integrity, and vendor reliability. Project Delivery … with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology More ❯

and business requirements before deployment. Define OAT test strategies, plans, and criteria to validate infrastructure, system reliability, failover mechanisms, and non-functional requirements. Collaborate with DevOps, Infrastructure, and Release Management teams to ensure smooth transition from development to production on AWS cloud. Conduct cloud-based resilience, failover, backup, and recovery testing. Ensure compliance with SLAs, security policies, and disaster … of OAT methodologies, including but not limited to the following core areas: Build verification Alert and Monitoring Backup and Restore Resilience and Recovery Logging, Audit and House Keeping Release Management Config Management Work Instructions OWASP "top ten" security tests Experience with CI/CD pipelines, Jenkins, and test automation frameworks. Knowledge of cloud platforms (AWS/Azure), infrastructure … monitoring, and IT service management. Familiarity with databases, Linux environments, and network protocols. Experience in working with Agile & DevOps methodologies. Strong analytical and problem-solving skills with attention to detail. Excellent communication and stakeholder management abilities. Why Apply? We invest in your growth with an ACloudGuru subscription and fully funded cloud certification exams. Potential for performance-based annual More ❯

Service Designer (SC Cleared) 2 Months London (2 Days per week onsite) £525p/d max via Umbrella The successful candidate will hold SC clearance The Service Designer is responsible for shaping end-to-end service experiences that meet user needs and align with business goals. This role works across departments to design, prototype, and iterate services … that are intuitive, efficient, and sustainable. The Service Designer ensures that services are user-centred, technically feasible, and operationally viable. Key Responsibilities: Service Design & Implementation: Lead the design and delivery of services, ensuring they meet user needs and experience standards. Stakeholder Engagement: Collaborate with clients, experience owners, and cross-functional teams to align service design with strategic … goals. Research & Insight Gathering: Conduct user research and service mapping to identify pain points and opportunities for improvement. Innovation & Continuous Improvement: Drive innovation initiatives that leverage emerging technologies to enhance service delivery. Feedback Loops: Establish mechanisms for capturing user feedback and iterating service designs accordingly. Governance & Reporting: Track service performance and report on outcomes to stakeholders More ❯

do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: Functional title - Infrastructure Service Management Department – Service Management Corporate level – Associate Vice President Report to – Vice President, Infrastructure Service Management Location - London, onsite 2 days per week Job … purpose: Provide oversight and control of IT Change Management activities as part of the Service Management team Responsible for ensuring the effectiveness of Change Management processes to support the CLS Change programme. Ensure IT Services are appropriately governed and managed through the control and oversight of relevant Service Management Processes and Procedures. Produce relevant … Management Information to accurately represent performance of the services provided to the business. Provide Service Management oversight for new business services supporting the CLS Corporate strategy. Responsible for assisting and guiding project teams working to deliver new services into the BAU environment. Responsible for the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for More ❯

do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: Functional title - Infrastructure Service Management Department – Service Management Corporate level – Associate Vice President Report to – Vice President, Infrastructure Service Management Location - London, onsite 2 days per week Job … purpose: Provide oversight and control of IT Change Management activities as part of the Service Management team Responsible for ensuring the effectiveness of Change Management processes to support the CLS Change programme. Ensure IT Services are appropriately governed and managed through the control and oversight of relevant Service Management Processes and Procedures. Produce relevant … Management Information to accurately represent performance of the services provided to the business. Provide Service Management oversight for new business services supporting the CLS Corporate strategy. Responsible for assisting and guiding project teams working to deliver new services into the BAU environment. Responsible for the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for More ❯

customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality … and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality … and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

users, application/platform owners and end users to help them resolve, co-ordinate, triage, communicate and implement effective operations across the landscape Role Responsibilities Routine Procedures Monitor daily service operations and identify urgent requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal … stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive … Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech More ❯

work with our Higher education client within their agile product team supporting key digital platforms. This role combines support responsibilities with hands-on involvement in lightweight development and release management activities across a modern cloud-based infrastructure. Your will be responsible for providing first-line support through a service management ticketing system, triaging and resolving issues from … systems and AWS services, with some scripting ability in Python and a passion for troubleshooting and continuous improvement. • Working knowledge of Linux/LAMP environments (CLI, system services, user management) • Experience with AWS (EC2, S3, IAM, etc.) • Basic to intermediate Python scripting skills • Familiarity with MySQL or similar relational databases • Understanding of ITIL practices for service support Platform More ❯