1 to 25 of 105 Remote/Hybrid Service Management Jobs in London

DescriptionBehind every great customer experience is an amazing employee experience. At Zendesk, we are on a mission to power exceptional service for every person on the planet — and that starts from the inside out.We are looking for a Service Management Solutions Specialist to be the champion … Service Management business — across every function an enterprise serves, from IT and HR to Facilities, Finance, Legal, and Procurement. This is a hybrid role that blends genuine technical depth with real sales ownership. You will carry a number and drive deals to close, and you will personally ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Sales Specialist - Enteprise Service Management Location: London (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: Competitive salary plus large company benefits, a broad flexible benefits … hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:The Enterprise Service Management Specialist will drive growth of SCC’s Enterprise Service Management proposition, with a focus on ServiceNow, workflow automation and digital ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana … teams with which you partner. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close Develop a deep understanding of IT and service ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides … support function across two countries. The successful candidate will define what excellent B2B support looks like, strengthen the existing operating model and ensure customer service is fully connected to the wider business. You will work closely with Product, Sales, Engineering and Operations to improve customer outcomes, protect strategic accounts ...

Perm Germany RemoteService Delivery Manager - SAPNext Ventures Germany (Remote) SaveApplyService Delivery Manager – SAP Application Management Services (AMS)Location: Germany (Hybrid/Remote)Our client is a leading international technology and transformation organisation supporting complex SAP landscapes for global enterprise customers. Due to continued growth across its managed services practice … they are seeking an experienced Service Delivery Manager to oversee strategic SAP Application Management Services (AMS) engagements.This is an opportunity to lead high-profile enterprise accounts, working with senior stakeholders to ensure operational excellence, continuous service improvement, and long-term customer success across large-scale SAP environments.Key ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana … recruiter will share more about the in-office requirements.What you’ll achievePartner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and closeDevelop a deep understanding of IT and service management ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside ...

Zaizi is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer stakeholders, the Service Delivery Manager is responsible for ensuring that delivered … products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Role Objectives The following objectives represent the key responsibilities of this role. These will be discussed further ...

PermanentWork Hours: Full TimeContact: Jas GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionIT Operations Platforms and Security LeadThis role requires excellent management of a small team in IT along with managing stakeholders and vendors.You must be hands-on technically in IT Infrastructure.The IT Operational Platform … Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational ...

PermanentWork Hours: Full TimeContact: Jas GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionIT Infrastructure Operations and Security LeadThis role requires excellent management of a small team in IT along with managing stakeholders and vendors.You must be hands-on technically in IT Infrastructure.The IT Operational Platform … Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk ManagementDefine and enforce cloud security policies, identity management ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … Acceptance Testing (UAT) and managing defects through to resolution. Identifying project risks, dependencies and implementation considerations. Assisting with business readiness, transition planning and change management activities. Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: Previously worked ...

Service Desk Manager London - (4 days On-site, Friday WFH) 50,000 - 65,000 + 25 Days Holiday + Career Progression + PensionAre you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.Job PurposeThis is a junior role intended to build broad technology capability through practical exposure, supervised delivery, operational support, analysis … defect triage and continuous improvement under appropriate supervision. Support infrastructure and cloud operations activities, including monitoring, incident analysis, environment checks, operational reporting and basic service management tasks. Assist data engineering and reporting teams with data analysis, report production, data quality checks, dashboard maintenance and documentation of data flows. ...

functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely … largely unsupervised, and to deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal ...

inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate.The role requires a proactive leader who can drive IT operational excellence … manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate ...

Every day, millions of passengers rely on technology delivered by SITA, often without ever knowing we're there. At Heathrow Airport, our Radio & Cellular Service Operations team supports one of the UK's largest and most complex operational communications environments. Our services underpin airport operations, emergency response, engineering teams … complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient ...

stakeholders, and driving problems through to resolution. You are proactive, adaptable, and always looking for opportunities to improve processes, automate repetitive tasks, and enhance service reliability. Whether your background is in publishing, production engineering, technical operations, platform operations or another operational support environment, you enjoy working as part … enhance the services we provide. We are also exploring opportunities to leverage automation, data and AI-driven capabilities to improve operational efficiency, strengthen service monitoring and enhance the resilience of our print publishing operation. As a team, we combine technical expertise, operational excellence and strong stakeholder collaboration to operate ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … workflows. System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

world. Every day, millions of passengers rely on technology delivered by SITA, often without ever knowing we're there.At Heathrow Airport, our Radio & Cellular Service Operations team supports one of the UK's largest and most complex operational communications environments. Our services underpin airport operations, emergency response, engineering teams … complex technical issues while helping shape the future direction of operational communications at Heathrow.This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable ...