1 to 25 of 29 Remote/Hybrid Service Management Jobs in London

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in London Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager …/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site in London ...

Functional Consultant (Finance/Service Management) Rate: £700 per day (Outside IR35) Contract: 6 months Location: West London (Hybrid working) Sector: Manufacturing A leading manufacturing organisation based in West London is seeking an experienced IFS Functional Consultant to support a major IFS programme across Finance and Service Management modules. This is a hands-on functional role, ideal for someone who enjoys working closely with the business, shaping solutions, and ensuring IFS is configured to genuinely support operational and financial processes. Key Responsibilities Act as the functional lead for IFS Finance and Service Management ...

Develop comprehensive test strategies, detailed test plans, test cases, and test scripts (both manual and automated) covering functional and non-functional requirements. Test Execution & Management Execute various types of testing, including Functional, System Integration, Regression, UAT support, Performance, and Security testing . Focus testing efforts on custom workflows, integrations … ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management ...

Technical Support Engineer to join an established IT Operations team in London. This is a replacement hire, joining a collaborative support function where service quality, accountability, and clear processes are genuinely valued. What’s on offer Salary up to £40,000 Shift pattern between 8:00am and 6:30pm … Monday to Friday Join an experienced support team of 12 engineers Exposure to both technical engineering and service management Stable, professional services environment with modern tooling What you’ll be doing Providing third-line technical support and owning incidents end to end Working within ITIL v4-aligned processes ...

assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide … maturity assessments Strong working knowledge of ITIL v3 and/or ITIL 4 practices Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management) ITIL 4 Managing Professional or Strategist certification Experience working with regulated or professional services clients preferred Excellent stakeholder management and documentation ...

execution of non-production and production changes under approved change records. Proficient in JVM tuning and index management. In-depth knowledge of Jira Service Management and Confluence, including configuration and workflow modifications. Experience with upgrading Atlassian Data Center configurations and maintaining resilient infrastructure. Familiarity with Atlassian architecture, focusing … Jira, Jira Service Management, and Confluence, along with a thorough understanding of modular workflows, permission schemes, and notification schemes.Experience working in public sector or defence secure environments. To apply, please submit your updated CV for consideration. ...

Title: Lead Service Designer Location: Remote Duration: Initial contract until the end of March (Likelihood for extension) Day Rate: £525 per day (Outside IR35) Role Overview: We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner … implement strategies that enhance our service delivery and drive significant improvements across the organisation. Your responsibilities will include: - Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders. - Efficiency Optimisation: Strive for optimum efficiency ...

work closely with our key clients and internal stakeholders, providing oversight and guidance throughout delivery while maintaining strong client relationships. While account management and ideally some account development will be an important part of your scope, your primary focus will be driving delivery performance, continuous improvement, and alignment with … reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management - Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. ...

days per week on-site, in London. We are looking for a Junior Administrator to support business-as-usual (BAU) IT service operations within a Global Legal organization. The role will work closely with Infrastructure Team Leaders and wider IT teams, assisting with day-to-day service management … someone early in their ITSM career looking to gain hands-on experience in a structured enterprise environment. Junior Administrator experience to include: Supporting BAU service operations, ensuring tickets are logged, updated, and progressed appropriately Experience working with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum Daily ticket ...

multi-site environments, and strong coverage in Cyber security, cloud, automation, AI and enterprise platforms. Core areas being digital transformation, technology strategy and leadership, service management, financial vendor management, governance risk management. Working closely with Global teams to align UK strategy. Good leadership skills, remain calm ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

capability of a security function. Role Responsibilities - As part of the Security Ops (Support) team, you will: Work in alignment with ITIL-based service management practices Participate in daily stand-ups and technical troubleshooting forums Ensure workloads are accurately managed and tracked within the ITSM platform Provide operational … team Technical Skills & Experience - You will have demonstrable experience across many of the following areas: Enterprise Next-Generation Firewalls - Palo Alto & Fortinet Firewall Management Platforms - Panorama, SCM, FortiManager, FortiAnalyzer SASE Solutions - Palo Alto Prisma Load Balancers/Application Delivery - F5 Exposure & Vulnerability Management Platforms Email Security Gateways (e.g. ...

their clients and leading their hosting and web application support team. You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained. Experience Needed - Experience in managing hosting environments, website maintenance, and web application support … maintenance (e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed ...

information security control testing methodologies, information security risk assessments, auditing tools and an interest in emerging technologies.. Security tooling (e.g. SIEM, Identity and Access Management platforms, DLP), cloud platforms (AWS, GCP, Azure), Infrastructure as Code (Terraform) and scripting languages (e.g. Python). Experience with workflow platform such as tines.io … tools such as Sailpoint, Rapid7, Wiz.io, MS Defender. Hands-on experience with API integrations and scripting (e.g. Python, PowerShell, JavaScript). Experience with IT Service Management, DevOps, Identity and access management, ERP systems (e.g., SAP, Oracle) and GRC tools. Experience leveraging automation, data driven testing techniques ...

deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will also assist in mentoring and supporting more junior team members – you need solid experience … multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technical Environment Strong experience is expected in Apple-centric environments , alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory ...

clear governance is required to control how this data is accessed, shared, modified, and transferred. This role is suited to a senior project or service manager with strong regulatory awareness and experience operating in complex delivery environments. You must be comfortable owning governance, making decisions, and working across disciplines. … Supply Chain to resolve issues pragmatically Represent governance interests in audits, assurance activities, and programme forums Drive continuous improvement of tools, workflows, and service models Enable secure, traceable data exchange between related programmes and third parties Knowledge, Skills, Qualifications & Experience Essential - Experience working in the nuclear sector ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line support … global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line support … global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … product roadmaps for each OpCo, aligned to Odevo’s strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps Track ...

UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM … DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward ...

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver … structured Business Analysis methodologies for multi-million pound projects Experience working and implementing projects in a Retail based environmentUnderstanding of Retail/Warehouse Management Systems and ProcessesFlexibility to travel Position in Organisation: Reports to Business Systems Analysis Manager & RPA Product Manager Customer Contacts: Internal : Business project managersProject Sponsors ...