1 to 25 of 80 Remote Service Management Jobs in London

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change … this could be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside … the experienced IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management More ❯

passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. THE ROLE … support ongoing CACI projects both in the UK and Ireland. KEY RESPONSIBILITIES Support the ISQG Team with day-to-day adherence to security and quality standards. Conduct quality and service management internal audits, workshops, and various related meetings. Maintenance of the organisation's quality and service management documentation, including regular reviews and updates to policies, procedures … EXPERIENCE REQUIRED Microsoft Office applications. Excellent attention to detail with the ability to draft and produce accurate, detailed reports and documents to tight timeframes. Proven experience of ISO9001 Quality Management and preferably additionally ISO20000 Service Management and ISO27001 Security Management Systems. Ability to work at all levels, sometimes dealing with confidential and sensitive business information. Proven More ❯

Los Angeles, Miami, Kansas City, Paris, Bern, and Melbourne. They collaborate across regions to serve our expanding international client base. See here for examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and clients receive the best possible Technology experience by applying ITSM best practices and influencing technical teams to … remain customer and service-focused. This role offers an excellent opportunity to further develop your Service Management expertise, shape service strategies for internal Workplace Technology, and support the onboarding and integration of new markets and acquisitions as we expand. Your main duties & responsibilities: Develop, implement, and assure ITSM practices across Workplace Tech to ensure timely and … effective service delivery in our regional offices and remotely. Mature our service approach, ensuring new or improved practices are adopted, drawing on ITIL and other frameworks. Establish and help the team meet clear goals and success metrics, such as KPIs and SLAs, and support daily operations. Collaborate effectively with Technical and Business Enablement teams to deliver optimal Technology More ❯

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by … applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across More ❯

Service Management Analyst - £300 - £350 Per Day - Remote I am currently looking for a Service Management Analyst with strong experience in ServiceNow and payroll-related IT services to support a major business separation programme at a leading consumer company. You will be working closely with internal teams and external suppliers to ensure service continuity, effective … handover, and clean separation of key IT services-particularly those linked to payroll and HR systems. Key Responsibilities Act as a Service Management SME for payroll-related services, ensuring processes are well-defined, documented, and transitioned effectively. Collaborate with HR, IT, and 3rd party vendors to manage the split of ServiceNow-based services. Maintain service integrity and … user experience throughout the separation project. Support service design, readiness, and transition into BAU. Ensure service reporting, SLAs, and operational support models are separation-ready. Work across incident, problem, change, and request processes, ensuring continuity pre- and post-separation. Skills Proven experience as a Service Management Analyst or similar role in complex environments. Strong hands-on More ❯

The IT Service Business Partner plays a pivotal role in aligning IT service delivery with the strategic and operational needs of our firm. This role is not only responsible for managing the day-to-day operations of the IT Service Desk but also for acting as a trusted liaison between IT and the business. The IT Service Business Partner ensures that technology services are responsive, reliable, and tailored to support business requirements. This position is instrumental in driving service quality, fostering a culture of continuous improvement, and ensuring that IT support contributes to the overall efficiency and effectiveness of the legal teams. The role requires a proactive approach to stakeholder engagement and a commitment to … delivering high standards of communication and service. With a hybrid working model of four days in the office, the IT Service Business Partner is well-positioned to maintain close collaboration with colleagues while also supporting flexible work practices. Role responsibility 1. Service Desk Team Management Lead and Develop the Team: Manage a team of five Service More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness … governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

The role of a Business Support Analyst II is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v4 framework of ITIL v4 framework of Service Operations, Service Transition and Continuous Service Improvement. A Business Support Analyst III is someone who has more than 2 years of experience in IT development and/… role will generally be expected to have a strong grounding in a specific business area or product area, be able to confidently manage their own workload; have excellent customer service and communication skills and be confident to help train and nurture junior members of the team. Responsibilities Triage, prioritise and investigate both simple and complex user reported issues or … service requests which are raised via IT Service Management tooling, initiating client calls where suitable to ensure most efficient route to resolution. Provide exceptional customer service through effective and valuable communication Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products Have a strong knowledge of the More ❯

leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. Job Description Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/… leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be providing technical leadership, to lead and support the team by coaching … and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge More ❯

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is seeking support … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We More ❯

innovation and efficiency across our digital platforms. A key aspect of this role is maintaining robust software development governance frameworks and best practices. play a critical role in managing service levels, overseeing Level 2 and Level 3 service management teams, ensuring that issues are resolved quickly and effectively. oversee all aspects of testing, including non-functional, functional … s including Principal Developers and Principal DevOps Engineers who in turn will be managing teams of engineers. The ideal candidate will bring extensive expertise in software development best practices, service management, and DevOps methodologies, with a strong track record of managing suppliers, contracts and ensuring the highest standards of quality assurance. Lead the development and deployment of robust … project lifecycles from requirements gathering to implementation, ensuring timely delivery and alignment with strategic objectives Collaborate with cross-functional teams to design, develop, and deploy innovative solutions and enhance service delivery Establish and enforce software development governance frameworks, standards, and best practices. Promote a culture of continuous improvement and adherence to industry standards Ensure compliance with relevant regulations and More ❯

innovation and efficiency across our digital platforms. A key aspect of this role is maintaining robust software development governance frameworks and best practices. play a critical role in managing service levels, overseeing Level 2 and Level 3 service management teams, ensuring that issues are resolved quickly and effectively. oversee all aspects of testing, including non-functional, functional … s including Principal Developers and Principal DevOps Engineers who in turn will be managing teams of engineers. The ideal candidate will bring extensive expertise in software development best practices, service management, and DevOps methodologies, with a strong track record of managing suppliers, contracts and ensuring the highest standards of quality assurance. Lead the development and deployment of robust … project lifecycles from requirements gathering to implementation, ensuring timely delivery and alignment with strategic objectives Collaborate with cross-functional teams to design, develop, and deploy innovative solutions and enhance service delivery Establish and enforce software development governance frameworks, standards, and best practices. Promote a culture of continuous improvement and adherence to industry standards Ensure compliance with relevant regulations and More ❯

duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production teams. Build relationships with employees by establishing trust and being an advocate for the employee. Log and manage end … user incidents in the Service Management System, ServiceNow. Escalate incidents requiring further troubleshooting or elevated privileges. Follow up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned … 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. Creation and ownership of technical roadmap for service management and orchestration. Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. Lead software design activities for More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service … delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for … a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service More ❯

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in West London. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate organisations with multiple business units spread across multiple locations … required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and More ❯

ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type … in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and NHSBT centre base … services providing job satisfaction that is second to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of More ❯

This role takes responsibility for defining and managing a sustainable and profitable consulting practice aligned to the strategy of the overall business and, provides guidance and advice on leveraging service management capabilities to effectively deliver value to clients. This role aims to increase business value with key clients and to realize pull-through business as a result of … team(s) in complex engagements by generating demand through acting as a subject matter expert. Develops the required process, policies and tools relating to financial, people, marketing and delivery management and ensures they are in place and managed operationally. Leverages their relationship skills and knowledge of the client environment to assist and influence the client. Takes full ownership for … to formulate and implement the Consulting Services strategy and organizational capability that provides vision and forward direction for the business. Sets the standard for client satisfaction and develops client service policies, procedures and standards that will drive optimization and client satisfaction. Uses understanding of business objectives, market trends and client requirements to develop a consulting service practice and More ❯

aligned technology strategy that sets a clear direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. … Embed frameworks such as: ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated … to reduce cost and complexity. Oversee the consolidation of the IT environment, supporting migration towards a unified operating ecosystem (currently a mix of Microsoft and Google platforms). Relationship Management Lead and be responsible for overall implementation of the architecture and technology deliverables, fostering a culture of collaboration across IT and business teams to identify and address IT business More ❯

to the Architecture Director, with a day-to-day focus on core serviceslike network, backup, monitoring, security and governance. Where required, the role extends into each of our four Service Teams to ensure standards are adopted, appropriate resources are being used to deliver value to our customers, while being operationally resilient, secure and cost effective. The Cloud Engineer is … primarily a hands-on role, but there are important design, documentation and communication expectations due to regular engagement with senior stakeholders, as well as day-to-day relationships with Service Teams. How you will contribute at Janes: Design, build, operate and monitor our core cloud infrastructure Maintain IaC codebases for platform and common services to be used by service teams. Adopt an environment of continuous improvement for security, resilience and cost. Ensure services are appropriately patched and maintained to minimise vulnerabilities. Ensure standards are adopted across Service Teams. Mentor and support Service Teams on appropriate use of cloud resources. Contribute to service management processes covering change control, incident management and DR. Operate in More ❯

office-based (London, Holborn), Monday to Friday. This is a leadership position that will best suit an already established, hands-on and people-oriented professional, with an exceptional customer service ethos and deep understanding of how to drive a 1st class user support experience. You will lead a London-based team of circa 15 UK support engineers and work … closely with our Malaysian operation to ensure consistent 24/7 global support. You will play a pivotal role in upholding Doherty Associates' service excellence, focusing on team development, operational effectiveness, and client satisfaction. Responsibilities Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Conduct regular one-to-one meetings to ensure … staff's wellbeing Ensure effective staff onboarding, probations and performance reviews Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Service Desk Operations Ensure effective and efficient ticket triage, escalation, and resolution Act as a senior escalation point for complex support issues; take ownership and More ❯

Manager and working closely with other internal ITS teams, the Network support engineer will provide internal technical consultancy and oversight for all UK network services outsourced to a network Service Provider (NSP – currently British Telecom). This role demands a strong technical background, coupled with a holistic ITIL Service based mentality and experience managing Service Providers. The … will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … with technology services teams and put-up action plan for firewall OS/patch upgrades, rebuild etc. Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Providing technical network infrastructure assistance and guidance to business relationship managers, project managers, infrastructure managers and other technical and non-technical staff Work More ❯

Manager and working closely with other internal ITS teams, the Network support engineer will provide internal technical consultancy and oversight for all UK network services outsourced to a network Service Provider (NSP – currently British Telecom). This role demands a strong technical background, coupled with a holistic ITIL Service based mentality and experience managing Service Providers. The … will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … with technology services teams and put-up action plan for firewall OS/patch upgrades, rebuild etc. Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Providing technical network infrastructure assistance and guidance to business relationship managers, project managers, infrastructure managers and other technical and non-technical staff Work More ❯