1 to 25 of 48 Remote Service Management Jobs in London

Role/Job Title : Senior Service Lead Work Location: London/Leiston (2 days) Other Working Conditions (Travel/On-call/Shifts) This is a hybrid role, and the candidate will need to travel to Leiston and London offices. Candidate should be SC cleared with Active SC validity of 3 months for transfer to complete. Prior onboarding checks … will be released. Candidate will need to travel to Gloucester or Warrington for in-person ID checks before the contract start date. The Role Join us as a Senior Service Lead and take ownership of ensuring our services are secure, operable, maintainable, and aligned with business needs. You'll work closely with product teams, partners, and agile squads to … embed service management best practices and drive continuous improvement across enterprise-wide platforms. If you're ready to lead with impact and shape the future of service delivery - this is your opportunity to make a difference. Your Responsibilities As a Senior Service Lead, you will champion your respective Business Unit's objectives, understand the key business More ❯

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning More ❯

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning More ❯

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service … Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing … output including but not limited to stories, process maps and wireframes Prepare and manage all customer facing deliverables regarding process Input into pre-sales activities to define project and service scope and deliverables Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts Provide business analysis skills to solve More ❯

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service … Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing … output including but not limited to stories, process maps and wireframes Prepare and manage all customer facing deliverables regarding process Input into pre-sales activities to define project and service scope and deliverables Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts Provide business analysis skills to solve More ❯

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for great technically minded … in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has … customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing of best practices and knowledge with colleagues Where required perform demonstrations of work developed What's in it for you More ❯

Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head … of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing business transformation programme. This role can be located from either of the four locations highlighted above and the salaries will be … reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in More ❯

Job Title: Service Design & Transition Lead Location: London (hybrid – Lambeth/other sites as required) Contract: Initial 6 months, likely to extend Rate: £450 - 525 (Outside IR35) Start Date: ASAP Overview: We’re supporting a major public-sector organisation delivering a large-scale Command & Control (C&C) transformation programme — replacing legacy systems with a modern, integrated solution that will … significantly enhance operational capability across critical services. This role will lead the Service Design, Introduction, and Transition workstream, ensuring that new technology and processes are transitioned into live service safely, effectively, and in line with ITIL best practice. The successful candidate will have proven experience leading service transition across complex, multi-supplier environments and be comfortable working … with both cloud and on-premise infrastructure within a regulated or high-security setting. Key Responsibilities Lead and manage all Service Design, Introduction and Transition activities across the programme. Define and assure the operational service model for the new platform, ensuring it aligns with organisational and industry standards (ITIL v3/v4). Oversee the transition into service More ❯

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of … a major IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple … business units. Define and document future ("to-be") processes for a new shared service model. Produce detailed transition documentation to support smooth implementation. Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs. Team leadership in the UK, actively participating in new hirings and … TUPE process. Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act … as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security. Provide regular performance reporting and contribute to governance forums. Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties. Financial stewardship, budget, forecasting and cost-to-serve optimisation. Driving continuous improvement. Drive maturity More ❯

of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs. Team leadership in the UK, actively participating in new hirings and … TUPE process. Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act … as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security. Provide regular performance reporting and contribute to governance forums. Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties. Financial stewardship, budget, forecasting and cost-to-serve optimisation. Driving continuous improvement. Drive maturity More ❯

corporate IT environment, ensuring it is secure, reliable, and scalable as the company grows.This is a hands-on leadership role , combining responsibility for end-user computing, identity and access management, corporate networking, and cyber security operations . What You’ll Do Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc. … . Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance reporting for corporate systems. Lead vendor management for hardware, software, and managed services. Ensure operational standards for backup, configuration, and change management. Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process … management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. We’re Looking For Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc.) Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance More ❯

corporate IT environment, ensuring it is secure, reliable, and scalable as the company grows.This is a hands-on leadership role , combining responsibility for end-user computing, identity and access management, corporate networking, and cyber security operations . What You’ll Do Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc. … . Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance reporting for corporate systems. Lead vendor management for hardware, software, and managed services. Ensure operational standards for backup, configuration, and change management. Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process … management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. We’re Looking For Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc.) Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

growth, innovation and daily operations Technical Delivery & Solution Architecture: Deliver customer centric architecture - development, integration & infrastructure Infrastructure Oversight & Coordination: Manage performance of hosted environments - data centre, cloud platforms, networks Service Management: Support service improvements, identify issues, implement long-terms fixes creating scalable solutions Product Lifecycle Management: Evolve tech products, identify enhancements Innovation & Emerging Technology: Lead innovation More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles and best … practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud More ❯