1 to 25 of 27 Remote/Hybrid Service Management Jobs in London

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Salesforce (Field Service) Business Analyst Job Type: Permanent Location: London, UK/Hybrid Number of hours: 40 hours per week – full time Ready to utilize your experience … expertise in Business Analysis. We have an exciting role for you – Salesforce (Field Service) Business Analyst. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful ...

Project Manager – User Technology & Service Management About the Role We are working with a leading global professional services organisation seeking an experienced Project Manager to deliver a portfolio of technology initiatives focused on end user computing, service management, and endpoint environments. This role sits within … central Technology PMO and is responsible for end-to-end project delivery , working across engineering, security, mobility, and service operations teams. Key Responsibilities Lead the delivery of endpoint-focused technology projects (engineering, security, mobility, service operations) Develop and manage project plans, timelines, budgets, and resources Translate technical roadmaps ...

Service Manager - ITIL/ITSM - hybrid - £80K Hybrid - 2 days a week in office - Kings Cross Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership … incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response ...

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect … platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant role works ...

estimate, and scope platform changes Design, build, and implement enhancements to the platform Required Experience 5+ years of ServiceNow development experience Strong experience with Service Portal development Desirable Experience Experience with ServiceNow Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) certification Experience working in Agile … Strong problem-solving mindset Ability to work both independently and as part of a team Comfortable working under project deadlines Excellent communication and stakeholder management skills Technical Skills Strong ServiceNow development experience (3+ years) Hands-on experience with Service Portal Solid background in web technologies including HTML, AngularJS ...

Title: SAP Manager Digital Supply Chain – Enterprise Asset Management (EAM) Base Location: London & Manchester The KPMG SAP Sectors Consulting function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting-edge solutions across … beside the institutions and businesses which make the UK what it is. Why Join KPMG as an SAP Manager Digital Supply Chain – Enterprise Asset Management (EAM)? At KPMG, you'll join a technology-driven SAP consulting team that collaborates to deliver Powered Enterprise through a proven, standardised delivery model. ...

Governance Partner with Procurement and Legal on strategic sourcing events (RFP/RFI), evaluation criteria and supplier selection processes. Provide input into contract structures, service schedules and commercial models to ensure alignment with operational and strategic requirements. Support negotiations on key terms including pricing models, licensing and exit/… rate cards, commercial change requests, renewals and invoice assurance. Assist with benchmarking commercial terms and pricing against market data and industry norms. Performance Governance & Service Assurance Support the maintenance of the multi‐supplier performance governance framework and associated standards. Help drive supplier improvement initiatives and monitor delivery of agreed ...

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations … play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities * Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture ...

refresh programme. The OAT Manager role will focus on ensuring that new or upgraded infrastructure platforms are fully operationally ready before moving into live service, working closely with infrastructure delivery, operations, and service management teams. Test Manager’s Key Duties: Develop and manage the Operational Acceptance Testing … user platforms Ensure monitoring, alerting, backup, recovery, and resilience capabilities are tested and operationally ready Validate operational processes including security controls, access management, patching, and vulnerability management Support infrastructure migration and cutover activities by ensuring rollback, recovery, and operational procedures are in place Work closely with infrastructure delivery ...

Onsite Service Delivery Manager Location: London/Hybrid (5 in 10 days in office) with occasional travel to Hampshire Hours: 35 per week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance … strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities Act as the primary contact for service and technical issues across the customer account. Build strong customer relationships ...

DOE. Job Responsibilities/Objectives The role will provide architectural leadership, ensuring the platform is aligned with best practices and capable of supporting scalable service management solutions. Define and maintain the ServiceNow technical roadmap Design end-to-end ServiceNow solutions aligned with enterprise architecture Provide architectural governance across … ServiceNow implementations Oversee CMDB structure, data quality, and governance Implement and maintain the Common Service Data Model (CSDM) Work closely with delivery teams and stakeholders to support platform development and optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect ...

execution of non-production and production changes under approved change records. Proficient in JVM tuning and index management. In-depth knowledge of Jira Service Management and Confluence, including configuration and workflow modifications. Experience with upgrading Atlassian Data Center configurations and maintaining resilient infrastructure. Familiarity with Atlassian architecture, focusing … Jira, Jira Service Management, and Confluence, along with a thorough understanding of modular workflows, permission schemes, and notification schemes.Experience working in public sector or defence secure environments. To apply, please submit your updated CV for consideration. ...

Opportunity: Ashurst is accelerating the maturity of its IT Asset Management (ITAM) and Configuration Management capabilities. This Specialist role will report into the Practice Owner of the IT Configuration & Asset Management team to enhance robust CMDB and ITAM controls, improve data quality, and deliver audit-ready licensing … great satisfaction in continuously delivering a squeaky clean and accurate CMDB across all target classes. Joining the global IT function and working closely with Service Management, Security, Finance, and regional IT teams, this role will uplift CMDB, asset lifecycle and software compliance processes, ensuring reliable data for service ...

proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data … centres, and cloud-based systems. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Proficient in managing a complex SCCM environment, including Distribution Points, and other sites over ...

working closely with business stakeholders and technology teams to capture requirements, improve processes, and drive the implementation of ServiceNow capabilities, particularly across IT Service Management (ITSM) and workflow automation. The successful candidate will play a key role in ensuring that ServiceNow solutions are aligned to business needs, scalable … where required Analyse as-is and to-be processes to identify efficiency gains and automation opportunities Drive improvements in incident, problem, change, and request management processes Ensure alignment with best practice frameworks (e.g. ITIL) Act as a bridge between business users and technical teams Engage with stakeholders across Technology ...

Managing and improving cloud platforms, SaaS tools, and network environments Leading troubleshooting and incident response for complex technical issues Overseeing onboarding/offboarding, device management, and access controls Driving automation and reducing manual processes Improving IT processes, documentation, and service quality Partnering with the business to deliver practical … experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting Kandji (Iru) knowledge or similar MDM Proven experience managing cloud-based platforms such as Google Workspace and Okta Strong networking ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid … multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technical Environment Strong experience is expected in Apple-centric environments , alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory ...

deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely … multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technical Environment Strong experience is expected in Apple-centric environments , alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory ...

Responsibilities: - Implement and enforce the environments strategy across development, test, UAT, pre-production, and production. - Ensure environments are stable, available, and performant, meeting agreed service levels. - Manage environment-related incidents, problems, and escalations, working with the wider Technology teams to resolve issues quickly. - Work closely with release management …/Experience: - Strong understanding of infrastructure, cloud platforms (e.g. Azure), and hosting models. - Experience working with development, testing, and DevOps teams. - Knowledge of IT service management practices (incident, problem, change). - Experience working in regulated or security-conscious environments. - Experience with infrastructure as code and automation tools ...

improving system performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven experience building and enhancing workflows on the platform Solid Service Portal development experience Comfortable working in Agile delivery environments A mindset focused on building, problem-solving, and getting things done Strong technical skills across: JavaScript … AngularJS, HTML, CSS REST/SOAP APIs, integrations Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe/Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS/Cloud technologies Why This Role: Work on a live, business ...

integrations and optimise platform performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven track record delivering across the ServiceNow platform Solid Service Portal development experience Strong technical background across: JavaScript, AngularJS, HTML, CSS, Bootstrap REST/SOAP APIs, JSON, HTTP Experience integrating ServiceNow with other systems … Comfortable working in Agile environments Strong troubleshooting and problem-solving skills Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe/Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS/Cloud technologies Why This Role? Work ...

looking for 4 specialists across key domains: ERP (Finance/Procurement/Supply Chain) HCM (Core HR, Payroll, ORC, Talent) ITSM/Service Management (Case/Shared Services/Workflow) EPM (Planning, Budgeting, Forecasting, Consolidation) You’ll join a recognised delivery powerhouse, influence enterprise transformation, and work with ...

line support and ensure systems are secure, monitored and resilient. Implement Intune (alongside a third-party partner). Lead the rollout of an internal service desk tool. Work closely with internal teams and external suppliers to deliver high-quality services. Maintain legacy systems while supporting the move away from … hybrid/on-premise environments. What you will bring Strong Active Directory and Exchange expertise. Background in service management and supporting secure infrastructure. Experience in 3rd line support within on-prem environments. Familiarity with Azure, cloud migration, Intune and modern workplace tools. Understanding of MS Dynamics, Defender, Sophos ...

Defence Sector Excellent commercial knowledge of Public Sector and/or government frameworks and procurement routes is essential. Experience in Managed Services and Service Management. Degree or equivalent professional qualification. This is an opportunity to make a real impact within a trusted provider of secure ICT services, supporting critical ...