by building consensus and mediating compromises when necessary. Demonstrate excellent technical & architecture skills in the context of cloud based global platform/product design, servicemanagement and product lifecycle management. Demonstrate ability to rapidly learn new and emerging technologies and developing a vision of their suitability and role … real-time streaming of data loads to data warehousing systems. Experience in building modern data platforms and automation of data pipelines. Experience in data management, data governance, master and meta data management Experience with Azure SQL Database, Azure Data Factory, Azure Storage, Azure IaaS/PaaS related database more »
Joskos Solutions has evolved significantly since its establishment in 1999, now being a key player in the IT support and service realm for the education sector. With a focus on digital transformation, Joskos offers a comprehensive suite of services designed to streamline and enhance public sector institutions through technology. … Their services include cloud and server-less solutions that shift clients from local resources to cloud-based operations, managed services for holistic network/servicemanagement, strategic IT planning to align technology with client goals, and robust installation services for comprehensive tech integration. We are seeking driven individuals … Law (basic awareness is desirable) Good written, numerical and presentation skills Knowledge, Skill and Experience: Good communicating and influencing skills Strong organisational and time management skills Able to work well under pressure and be adaptable to business needs Results orientation and achievement with demonstrable performance against targets and KPIs more »
We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Travel: Mostly remote (flexible) Clearance - Active SC preferred (will sponsor the right candidate) We are … Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be … successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding more »
best work no matter their location. About the Role: The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important … are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are … following the Incident Management process every time - "if it's not in the ticket, it didn't happen". Maintain ticket Q so all tickets include a daily update, never have tickets older than 2 weeks old that do not have a full plan of action to move to more »
as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the servicemanagement domain. You possess a deep understanding of enterprise servicemanagement (ESM) best practices (ITIL, ITSM) and how they translate to … real-world business value. You're an enterprise servicemanagement (ESM) or field servicemanagement (FSM)/predictive maintenance software expert, fluent in the technology's architecture and capabilities. You can explain complex concepts in a clear, compelling way that resonates with executives. An entrepreneurial mindset more »
Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT servicemanagement capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services more »
successful delivery of multiple workstreams including vendors that will see the successful deployment of a comprehensive IDAM capability requiring strategic leadership, managing resources, financial management & following established governance, whilst ensuring the efficient and effective execution of this programme. Experienced professional with full programme lifecycle management of large transformational … involves a significant amount of stakeholder engagement; both at central and local site level, planning and execution, controls applied for planning, issue and risk management, as well as reporting on a day-to-day and key milestone/deliverable basis. It is also critical a quality-based handover to … any Business-As-Usual delivery/Operation teams is done for ongoing service excellence. The role is part of a fast-moving high profile and pressured environment and is only for the experienced and not faint-hearted. Key Responsibilities Assure end state objectives/scope is clear with respective more »
is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new servicemanagement function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately more »
Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst … providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL ServiceManagement Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals … . You will have experience with: Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Strong understanding of Windows Server Operating Systems, Windows and MacOS. Good experience with laptop/desktop hardware troubleshooting. Practical knowledge more »
impacting for, and delivering, changes needed. Some AWS/DevOps process knowledge is highly desired. You'll be working on: Providing proactive maintenance and management of the identified systems, applications and software across all environments. Making small changes in the evolution of the capabilities to keep relevant to the … business needs, working with the SAS product owner. Working with the appropriate ServiceManagement teams to restore service in the event of an infrastructure related disruption. Work with the relevant teams with ongoing application updates for live services. The role will require travelling into the client offices more »
departments to align infrastructure initiatives with business goals and priorities. Monitor infrastructure performance and capacity, and proactively address any issues or bottlenecks. Manage vulnerability management What we’re looking for: Proven experience leading Infrastructure Teams Strong technical skills across a broad range of IT disciplines, including network administration, system … architecture, cybersecurity, and cloud computing. Experience delivering on a migration to Azure cloud Experience with ITIL or other IT servicemanagement frameworks is highly desirable. Knowledge of Microsoft Windows server and desktop operating systems PowerShell scripting, process automation using terraform. A good understanding of networking principles as applied more »
is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps. Working within an industry leading IT ServiceManagement consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required more »
long-term engagements. You will formulate and articulate delivery strategies and workable, tactical plans. Reporting directly to the Digital Delivery Director and lead the management, development and growth of a high performing team, where people are excited about the work they are undertaking. Key Responsibilities; Keep up to date … value to our clients. Lead proposal generation, delivery and subsequent estimating and contracting activity. Help evolve our Digital Delivery practice and have direct line management responsibilities; drive team utilisation, coach, mentor and train our colleagues. Deliver complex digital transformation initiatives keeping key stakeholders informed and engaged throughout. Required Experience … Manager or equivalent role in a consulting organisation. Experience in managing multi-disciplined teams. Experience in technology operating model design including people, process, governance, servicemanagement, technology and contracts. Proven track record of delivering and managing high value Digital projects and programmes. Expertise in estimating, scoping and delivering more »
travel 60% of the time. If you have the ability to develop and build on an existing foundation, a drive for delivering excellent customer service and a passion for being at the heart of a clean energy future, then please apply today! What you'll do You'll be … Industry Knowledge and recognised qualifications in Security Systems (for example CCTV and Access Control, Intruder Detection Systems, Automated Gates and Monitored Pulse Fencing). ServiceManagement and Stakeholder engagement experience to include third parties suppliers and contractors. Ability to multi task in a challenging or crisis environment, while more »
s lives. Responsibilities: Drive risk-based approach to solve complex business problems. Provide expert input to functional teams in areas such as Biostats, Data management, Clinical Trial Supply and Logistics, IRT, Pre-clinical, CMC, Clinical Pharmacology, Translational Sciences, Medical Affairs, Commercial, Regulatory Affairs and Companion Diagnostics. Drive change initiatives … of expertise in partnership with functional groups. Contribute to organisational quality and compliance reporting requirements. Prepare and deliver clear, informative and timely reports for service management. Lead and support the development of management reporting on quality key performance indicators. Establish and maintain regular structured interactions with key stakeholders. … Lead and collaborate with management and operational teams to adjust processes, practices as needed to meet business needs. Work with management teams to set quality targets and report against those targets. Collaborate with teams to identify areas for improvement and implement quality assurance measures. Ensure a proactive risk more »
warranties and software licences in accordance with the asset register Instigate hardware swapouts within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware Ark is committed to … safeguarding and promoting the welfare of children and people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. Training Firebrand’s sector-leading … following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT ServiceManagement & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and more »
Alexander Mann Solutions - Public Sector Resourcing
Service Level Analyst (Inside IR35) Contract Term: 6 Months (Potential to extend) Contracting Authority: The Foreign, Commonwealth & Development Office Location: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT ServiceManagement department of Information and Digital Directorate (IDD), reporting … into the Senior Service Level Manager. They will support the Service Level Management process, policy and governance procedures. The Service Level Analyst supports the overall quality of the process and develops reporting management information for all metrics against IT ServiceManagement services including … Operating Level Agreements (OLAs). As a Service Level Analyst your main responsibilities will be: ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a necessity). Providing updates and notifications to the Senior Service Level Manager where SLAs are more »
an ITMS On-site Engineer, you will be responsible for maintaining the interface between ITMS Customers and ITMS Operations, ensuring functions meet and exceed service support standards. You will provide a single point of contact for all service affecting requests and incidents. You will work to develop and … operate systems for detecting, recording, and resourcing services affecting incidents, as well as working on the management of the LAN and WAN networks and escalations while based at customer site. Essential Job Functions: To provide technical support to ITMS Customers On-site, either via in-person request, phone, email … or ticketing system. To provide, diagnostics and resolution, incident logging, hardware and software configurations and related services. To maintain a high degree of customer service for all support incidents and adhere to all servicemanagement principles. To take ownership of incidents and be proactive to resolution. To more »
My client a large Insurance broker who are looking for an Experienced Service Asset and Configuration Manager. The Service Asset & Configuration Manager plays a pivotal role in the IT ServiceManagement function and ensures that our organisations IT assets and their configuration are understood, accurately documented … and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Responsibilities Support the Head of IT Operations and wider team to ensure … document, and classify all IT assets and their attributes and ownership. To include software, hardware, licences, and related components. Develop and maintain a Configuration Management Database (CMDB) to accurately track the relationships and dependencies between IT assets and configuration items (CIs). Support Change and Release Management in more »
secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist servicemanagement function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »
Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced ServiceManagement and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of ServiceManagement best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and … implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in ServiceManagement and developments in the ServiceNow portfolio • Sharing of best practices and knowledge with colleagues • Where required perform demonstrations of work developed Package more »
knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer ServiceManagement - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »
Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in ServiceManagement tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyse business requirements, translating them into effective ServiceNow solutions. Requirements Bachelor’s degree in computer science, Information Technology, or related field. Strong analytical and problem … platform capabilities and modules. Proficient in ServiceNow scripting (JavaScript, Glide). Experience with ServiceNow integration methodologies. Hands on experience in TSOM, TSM and IT ServiceManagement (ITSM) processes. Certifications: CIS- certification is mandatory. Additional ServiceNow certifications are a plus. Note: Candidate should be willing to learn new modules more »
Head of IT Service Delivery – Law Firm – London £110-120k per annum For this role candidates MUST have previously worked at a Law firm, remote working, 2 days per week in the office. This role leads the IT service delivery capability across all of the global offices … with direct accountability for: excellent support to partners and staff in accordance with IT servicemanagement procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the regional Service … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service Desk support and Training are delivered to the highest more »
is an exciting time to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after … windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following Major Incidents … actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. ServiceManagement Act as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such more »
