76 to 100 of 111 Service Management Jobs in London

Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits An established FX Payments FinTech are looking for a Service Manager to join their team who will own the major incident management space for the organisation. This is an exciting opportunity providing the successful … worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. The ideal candidate will come from a financial services background, with overall experience in … Service Management and IT Change Management. Furthermore, you will be responsible for supporting C-level executives and working closely with the tech teams throughout the transformation. Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits more »

Role : Head of Service Delivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them during an … exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate Service Delivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive engagement with the … business Identify trends and issues impacting service delivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal of operational IT more »

services, and engaging with stakeholders. Your responsibilities will encompass both technical areas (design, delivery, assurance etc.) and non-technical (e.g. stakeholder and client expectation management, line management, innovation etc). From the technical perspective, you will be responsible for the architecture across many domains and engineering outcomes across … the full service and project lifecycle from design/inception through to BAU and Service Management across a portfolio of work. This is expected to make up 80% of your time; and the remainder includes growing and improving our architecture and engineering capability (supporting recruitment, assurance and … general management), participating in our communities of practice (thought leadership and mentoring), and contributing to pre-sales (solution approach/estimates for bids, and presentation support). This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates more »

the projects requirements/needs Your responsibilities will encompass both technical areas (design, delivery, assurance etc.) and non-technical (e.g. stakeholder and client expectation management, line management, innovation etc). From the technical perspective, you will be responsible for the architecture across many domains and engineering outcomes across … the full service and project lifecycle from design/inception through to BAU and Service Management across a portfolio of work. This is expected to make up 80% of your time; and the remainder includes growing and improving our architecture and engineering capability (supporting recruitment, assurance and … general management), participating in our communities of practice (thought leadership and mentoring), and contributing to pre-sales (solution approach/estimates for bids, and presentation support). Requirements You will define, lead and assure the delivery of architectural artefacts on client projects, including technology roadmaps, vision statements, applying policies more »

Job summary This vacancy is for the holder to assist with the delivery of the paediatric respiratory physiology service at King's College Hospital NHS Foundation Trust. They also would providea full range of routine lung function tests for children including spirometry, gas transfer, FeNO and lung volumes. They … would assist with the delivery of the paediatric sleep study service at King's College Hospital NHS Foundation Trust and provision of sleep study analysis for oximetry, transcutaneous CO2 and respiratory polygraph sleep studies. Main duties of the job 1. Liaising with the Paediatric Respiratory Physiology Research Group at … King's College London, School of Life Course Sciences regarding all matters of operational and estates management, procurement, maintenance, service development and policy/strategic goals such as may impact research activity in the King's College London-owned laboratory space. 2. Responsibility for the accurate data recording more »

the team; identifying and owning continual improvement opportunities within the team; testing and trialling new test toolsets. Providing status reports to Project Managers, Senior Management Team and senior business leaders. Supervising team members to ensure all test activities are conducted to our standards Test Design & Execution 80% Developing test … key stakeholders, requirements documentation, solution design, high level test plan, business process maps and other project documentation Ensure proper traceability, version control and configuration management of all test objects developed. Ensuring that all technical preparations have been completed prior to commencing test activities i.e. test environments stable and ready … Deloitte build. Conducting full analysis of the results returned and handing over any defects which, upon review, are found to be valid. Identification and management of defects through to resolution. This may include leading defect triage sessions Develop communications and reports to be shared with Business & Service Owners more »

Experience working as a Service Transition Manager ITIL Certification and ITIL Service Transition-certified (Nice to Have) Experience in Service Management concepts and ability to apply these in a Service Transition context more »

client infrastructure team skills team. Supporting the production of technical requirements and user stories for eth future capability requirements across ICT, security applications and Service management tools and applications. The skills and experience we are looking for: You will need to have experience working in an operational IT … Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and more »

hiring an EPR Solutions Architect/Tech Lead on a permanent basis. The ideal EPR Solutions Architect/Tech Lead will have excellent stakeholder management and communication skills, along with a can-do attitude and leadership experience. They will also be resilient and relish working in a high pressured … Package: Excellent benefits package to be discussed. EPR Solutions Architects/Tech Lead Skills and Experience: Strong experience of the Support, Configuration, Build and Management of Cerner Strong leadership skills and experience. Excellent stakeholder management skills at all levels Comfortable holding both technical and non-technical conversations. Comfortable … understanding of the patient journey, as well as the key challenges clinical staff face, with respect to use of systems. solid understanding of ITIL Service Management & Methodology Processes As a professional company we welcome applications from persons of any age and/or background and do not intend more »

DellEMC and MS File Servers Support new client onboarding activities from the project stage into business as usual. Support the implementation, configuration and ongoing management of the monitoring solution. Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify … maintain updated records. Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications. Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records. Support ongoing version releases, including testing and deployments. Collaborate with other … internal or external) Experience with Nutanix is preferable Experience with hardware installation, racking and stacking. ITIL Training & Certification would be preferable Experience in using Service Management ticketing systems. Good analysis, troubleshooting and fault-finding skills. Good technical aptitude to understand, use, and learn new technologies or processes. Demonstrates more »

Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project more »

s lives. Responsibilities: Drive risk-based approach to solve complex business problems. Provide expert input to functional teams in areas such as Biostats, Data management, Clinical Trial Supply and Logistics, IRT, Pre-clinical, CMC, Clinical Pharmacology, Translational Sciences, Medical Affairs, Commercial, Regulatory Affairs and Companion Diagnostics. Drive change initiatives … of expertise in partnership with functional groups. Contribute to organisational quality and compliance reporting requirements. Prepare and deliver clear, informative and timely reports for service management. Lead and support the development of management reporting on quality key performance indicators. Establish and maintain regular structured interactions with key stakeholders. … Lead and collaborate with management and operational teams to adjust processes, practices as needed to meet business needs. Work with management teams to set quality targets and report against those targets. Collaborate with teams to identify areas for improvement and implement quality assurance measures. Ensure a proactive risk more »

transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. Two more »

will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer/photocopiers. Maintain user accounts across multiple service platforms, dealing with all it queries in a prompt and efficient manner. Install hardware and software on pcs and laptops as directed. Maintain the … following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and more »

ongoing support. Key Responsibilities: Lead the installation of Eview Z OS discovery agent across the global Mainframe estate. Integrate discovery solutions with Universal Configuration Management Database (UCMDB) and ServiceNow. Address any connection-level or data discovery issues, working closely with Precisely and internal IT teams. Collaborate with SMEs to … leverages Eview, UCMDB, and ServiceNow, preparing the platform for future state readiness. Explore innovative approaches to utilise Discovery for full end-to-end business service mapping. Key Skills & Qualifications: Extensive experience in infrastructure discovery and configuration management, preferably for IBM Mainframe systems. Proven track record with Eview software … to troubleshoot and resolve complex technical issues. Experience in reporting and dashboard setup, preferably within ServiceNow. Familiarity with ITIL frameworks and best practices in service management. Excellent communication skills for educating and advising team members and stakeholders. Strategic thinking for future-proofing discovery and configuration management platforms. Project more »

and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. The Digital Transformation Manager will own and rethink back … the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information to make better business decisions. Capturing requirements for both system … changes and reporting improvements to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of more »

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of the service. Main … duties of the job Asset and configuration management o Track log and correct information to protect assets and components continual service improvement.o Show an awareness of developing process efficiency and common ways in which processes are optimised.o Support specific activities to improve development processes.o Spot or identify obvious … deficiencies. Customer service management o Resolve user requests to a minimum of the agreed service level agreement o Empathise with the end user Use customer-focused metrics to achieve a satisfying outcomeo Ownership and initiativeo Own an issue until a new owner has been found or the more »

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident … identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. more »

Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to service delivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career more »

in the NHS . The VDI Engineering Manager will play a key role in our Infrastructure & Unified Communications Team and be responsible for the management and delivery of VDI Engineering function to the trust in accordance with service level agreements whilst maintaining high levels of system availability and … customer satisfaction. Working as a VDI Engineering Manager you will be responsible for the day-to-day management of the VDI Engineering team, technical staff specialising in support, security, maintenance, deployment and management of VMWare Workspace One and Horizon based Virtual Desktop Infrastructure across the organisation. You will … act as the overall owner of the VDI Engineering function including development of the service and tasked with resolving challenging and highly complex issues that have been raised through the Digital Service desk. Working collaboratively with the Infrastructure and Unified Communications Lead and other Operational leads you will more »

Service Manager Circa £100k + bonus Central London - hybrid - 2x per week 14-Month Fixed Term Contract We are representing a globally renowned brand who are looking for a Service Manager to join their team on an interim basis for a 14-month FTC. Operating in the media … industry, this company are market leaders in what they do with an excellent reputation as a place of work. As the Service Manager you will be leading a team of 8, and will take responsibility for multiple areas, including Digital Workplace, Application Management and End-Point Device Management. … liaising with key business stakeholders. The role will inherit a busy team, with a large backlog of work, therefore we are looking for solid service operations experience where you can help improve the efficiencies, processes and output of this team. We are looking for: Good experience in Service more »

and digital transformation projects for clients, as well as supporting the onboarding of new clients. In this role, you will collaborate with Technical and Service Management leads, delivering projects across Microsoft 365 and Azure, and assisting the Service Desk with support escalations for managed customers. We are … for support issues across a broad range of technologies Collaborate with Cloud Ops and Cloud Services leads to identify and improve new/existing service offerings Stay up-to-date with Microsoft offerings, products, and certifications Required Experience: Microsoft 365 Administration Server builds and on-premises administration (AD-DS … DHCP, Group Policy) Exchange Online Administration Microsoft Azure Administration Proficiency in Windows 10 Operating Systems IT Support services track record SharePoint Online Administration Time Management Client Stakeholder management Basic Networking Skills (Meraki and Ubiquiti) Intune Deployments Microsoft Defender Deployments Project Delivery Exchange Migrations SharePoint Migrations Experience working for more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … team either on physical or on the converged VxBlock platform and the virtual platform hosted by the trust. Where required provide guidance for continued service improvements. The role is centred around you to be a subject matter expert in the compute technologies hosted by the trust reporting and escalating … Hospital and Royal Free Hospital plus numerous satellite sites. The team manages three Datacentres which host more than 700 virtual servers, secure storage, backup service, and use the latest replication and security technologies. The trust also has both private and public cloud-based storage and compute facilities. Post holder more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the data storage and data protection technologies on physical systems or on converged systems like VxBlock platform at the trust. Main duties of … team either on physical or on the converged VxBlock platform and the virtual platform hosted by the trust. Where required provide guidance for continued service improvements. The role is centred around you to be a subject matter expert in data storage and data protection technologies hosted by the trust … Hospital and Royal Free Hospital plus numerous satellite sites. The team manages three Datacentres which host more than 700 virtual servers, secure storage, backup service, and use the latest replication and security technologies. The trust also has both private and public cloud-based storage and compute facilities. The Senior more »

Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key … Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and consultants to ensure seamless … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »