25 of 25 Remote Service Manager Jobs in London

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to More ❯

ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a … user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ … years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial services regulatory requirements is More ❯

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is seeking … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy to More ❯

Service Delivery Manager - Accounting Software Location: Hybrid - 3 days per week onsite in Victoria, London Contract Length: 6+ months Day Rate: Competitive A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a … product solutions. Collaborate closely with internal stakeholders across sales, support, and product teams. Support with accountancy-related queries alongside the internal accounting team. Required Skills & Experience: Proven background in service delivery, customer success, or onboarding roles. Excellent relationship management skills and the ability to handle technical or complex issues. Strong written, verbal, and presentation communication skills. Experience training users More ❯

You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading … requires the successful candidate to lead a team of Configuration Management specialists, as well as Hardware Asset Management & Software Asset Management/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing support for all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing & maintaining operational processes … Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you More ❯

Our retail client are looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are … working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to More ❯

Interim Global HR Shared Services Manager West London Tech/SaaS £350 per day - rolling contract A leading global business at the forefront of sports technology is looking for an experienced Interim Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global … team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting … HR shared services team Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model More ❯

Interim Global HR Shared Services Manager West London Tech/SaaS £350 per day - rolling contract A leading global business at the forefront of sports technology is looking for an experienced Interim Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global … team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting … HR shared services team Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands … the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the … live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements More ❯

Service Delivery Manager - Insurance Sector Location: London (Hybrid - 3 days on-site) Type: Permanent Salary: £90,000-£95,000 per annum (CTC) Are you an experienced Service Delivery Manager with a strong background in IT infrastructure and a deep understanding of the insurance sector? We're working with a leading player in the industry … ability to make confident decisions in fast-paced, deadline-driven environments Excellent communication and stakeholder management skills A strategic mindset with hands-on technical awareness Proven ability to drive service management initiatives across complex organisations Interested? If you're ready to bring your experience in service delivery, infrastructure, and insurance systems to a pivotal leadership role, we'd More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

of approved projects Assure the quality of all project delivery activity and ensure that all projects comply with the IQUW delivery framework as well as IT operational controls (e.g. Service Integration Criteria, Security, Architecture compliance). Work as a business partner to key business areas to ensure appropriate change engagement and successful delivery and implementation of change initiatives and … to ensure an appropriate definition of project goals, deliverables and acceptance criteria. Work with business stakeholders to build a roadmap of potential IT projects required within their respect Enterprise Service functions (HR, Finance, Risk & Compliance etc) Create detailed project plans and definitions, including budgets, business cases, resource and benefit realisation plans. Ensure projects have valid business cases throughout the … Head of Product to build a view of potential gaps in Product Management team based on forecast IT demand from Business Stakeholders Work with IT compliance representatives (Arch, Security, Service introduction, Infra) to ensure that retrospective service introduction takes place and the appropriate incident and change management processes are defined and in place with 3rd party suppliers The More ❯

connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're … you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As the Payroll Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to … operational meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly More ❯

CEO Personal Assistant/Global Services Manager London, United Kingdom (Hybrid) Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity … on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. CEO Personal Assistant/Global Services Manager - UK will provide comprehensive administrative support to the CEO, and other C-Suite members, ensuring efficient coordination of daily activities, managing communications, and enabling the smooth operation of … support employee satisfaction and productivity. Lead and manage local initiatives focused on workplace safety, health, and well-being. Drive continuous improvement initiatives within the office, focusing on operational efficiency, service quality, and employee experience. Proactively identify and implement cost optimization measures across office operations, in alignment with broader organizational goals. Qualifications and Experience Experience: 5+ years of experience as More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and manage … customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and manage … customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing and developing our professional services team while working closely … with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want … car or car allowance) HOW TO APPLY Please send your CV and covering letter to the email address in confidence and include the name of the role ( Professional Services Manager ) in the subject of your email. Alternatively, you can apply via LinkedIn Applications. More ❯

ensure accuracy of the logic and alerts. You will own the release of the social security and posted worker forms. Lead the delivery of the SS and PW form service to our clients and new clients. Your team of Research consultants will manage, schedule and direct tasks to ensure deadlines are met. You will review the team's weekly … You will assist in the production of data to the highest standards and sometimes within strict deadlines. Work in accordance with procedures, identify changes resulting from system or client service amendments and proactively provide feedback on enhancements to procedures and working practices. Assist with database issues which require immediate action and liaise with colleagues to assist with the resolution … autonomously. Proficient in English. What's in it for you: Enhanced Stakeholder Pension Contribution 25 days annual leave Health, Life Insurance + EAP Wellbeing Support Annual Bonus Scheme Long Service Awards ️️ ClassPass Membership Enhanced Family Leave Up to £1,000 per year for personal development & training Season Ticket Loan Flexible/hybrid Work Environment Cycle to Work Scheme Free More ❯

Service and Proposition Development Manager Hybrid Model: Mostly Remote, ad-hoc to London/South England clients Salary: Up to 110K Employee Package: Outstanding employee benefits Position: Permanent position Summary: Strategic technical advisor bridging technology vision and customer business needs. Combines deep M365/Modern Workplace expertise with business acumen to drive service innovation and market … growth. Focuses on Co-Pilot and AVD technologies while leading technical teams and go-to-market strategies. Key Responsibilities: Lead design and development life cycle for new service propositions with CTO and practice forums Monitor M365 market trends (Co-Pilot, AVD) to drive product creation and maintain quality standards Design Modern Workplace solutions and services to support strategic proposition … technology vision and demonstrate M365/Co-Pilot/AVD expertise Qualifications and Requirements : 10+ years in technical leadership roles (CTO, Principal Architect, Solutions Architect) Recent experience as a Service development manager in an IT consulting firm Strong expertise in M365, Co-Pilot, AI, Virtual Desktop, and Modern Workplace Technology Experience in customer-facing roles, including pre More ❯

Service and Proposition Development Manager Hybrid Model: Mostly Remote, ad-hoc to London/South England clients Salary: Up to 110K Employee Package: Outstanding employee benefits Position: Permanent position Summary: Strategic technical advisor bridging technology vision and customer business needs. Combines deep M365/Modern Workplace expertise with business acumen to drive service innovation and market … growth. Focuses on Co-Pilot and AVD technologies while leading technical teams and go-to-market strategies. Key Responsibilities: Lead design and development lifecycle for new service propositions with CTO and practice forums Monitor M365 market trends (Co-Pilot, AVD) to drive product creation and maintain quality standards Design Modern Workplace solutions and services to support strategic proposition development … technology vision and demonstrate M365/Co-Pilot/AVD expertise Qualifications and Requirements : 10+ years in technical leadership roles (CTO, Principal Architect, Solutions Architect) Recent experience as a Service development manager in an IT consulting firm Strong expertise in M365, Co-Pilot, AI, Virtual Desktop, and Modern Workplace Technology Experience in customer-facing roles, including pre More ❯

Overview Our Story Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that More ❯