14 of 14 Remote Service Manager Jobs in London

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London … Hybrid Working) You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree … and manage service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager More ❯

Job Role: Service Quality and Compliance Manager Reports to: Director of Care Delivery Salary £40,000 - £45,000 Location: Central London HQ/Hybrid Role Overview: As Service Quality and Compliance Manager you will support the safe, effective and efficient delivery of our client's care operations, drive service excellence, and ensure their … technology enhances the care experience for both clients and staff. Job Purpose: The Service Quality and Compliance Manager will manage the day-to-day delivery of operational care services across the organisation. This pivotal role ensures all aspects of the company's portfolio are undertaken to the highest standard through combining the needs of service users … will champion a culture of excellence, ensuring that the services meet the required standards where, exceed client expectations, and align with our vision. Key Responsibilities of the role of Service Quality and Compliance Manager Leadership & Strategy: In conjunction with the Director of Care Delivery, develop and implement delivery strategy in alignment with the company's goals and More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our … and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team, setting clear expectations whilst fostering a positive, proactive culture. You'll act as the bridge between the … website SLA's, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team behind it. Customer Support & Management: You'll be the go-to person for all digital support, maintenance and hosting escalations. You'll be the main point of More ❯

a world-leading organisation. The Role The ITSDM is responsible for overseeing the delivery of services provided by external vendors to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendors, fostering collaborative and productive relationships. The ITSDM is responsible for the … day-to-day service delivery of defined IT Services provided by both internal and external service providers, maintaining accountability from the service provider's delivery obligations. Responsibilities As our IT Service Delivery Manager, some of your day to day duties will include Work closely with service providers to ensure a high quality of … the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for escalations, issue resolution, and service reviews Partner with the MSPs to implement new technologies, automation and process optimisation Monitor and report on the overall performance of services creating service effectiveness reporting to focus More ❯

About The Role We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover. This is a hands-on, leadership role responsible for managing day-to-day operations, meeting SLAs, and ensuring the team continues to provide excellent support across a mix … first point of contact for all IT issues across the business, resolving incidents directly or escalating to specialist teams where appropriate. As we continue to grow through acquisitions, the Service Desk team will play a critical role in technical onboarding, systems integration, and user migrations. You'll help lead this process from the frontline, setting standards, coordinating support operations … You'll also provide direct support to VIP stakeholders, including senior executives, ensuring their technical needs are met quickly and with professionalism. Key Responsibilities: • Lead and manage the IT Service Desk team to deliver high-quality technical support • Set performance expectations, coach team members, and promote a culture of continuous improvement • Ensure tickets are managed within SLAs using Jira More ❯

client sites. Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). About this Role The Diagnexia Customer Service Managers' role will be responsible for ensuring a high level of customer satisfaction by providing excellent customer service, building strong relationships with key stakeholders, and continuously improving customer … service processes. The manager also interacts with the UK lab team and case control team and works closely with cross-functional teams to ensure a seamless customer experience Responsibilities: Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues promptly and efficiently. Build and maintain strong relationships with key stakeholders … such as sales, product, and technical support, to ensure a seamless customer experience. Monitor customer feedback and develop strategies to improve customer satisfaction and loyalty. Develop and implement customer service policies and procedures to ensure consistency and quality of service. Analyze customer data and feedback to identify trends and potential improvements. Participate in regular training of sites and provision More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … hybrid working! To be successful you must be able to showcase your wealth of knowledge in Service Delivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience. The duties will include: Leading IT Service Delivery Projects. Day … to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more... Dawn Ellmore Employment aims to respond to all applicants, however due to the number of applications received this is regrettably More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist … provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day … support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property More ❯

We're Breast Cancer Now, the research and support charity. We're the place to turn to for anything and everything to do with breast cancer. However you're experiencing breast cancer, we're here. The brightest minds in breast More ❯

Smart Buildings Manager Are you passionate about shaping the future of the built environment? This is your opportunity to take a leading role in delivering cutting-edge Smart Building projects that integrate the latest in building technology, sustainability and digital innovation. Clear. are looking for a Smart Buildings Manager to oversee the full lifecycle of intelligent More ❯

Smart Buildings Manager Are you passionate about shaping the future of the built environment? This is your opportunity to take a leading role in delivering cutting-edge Smart Building projects that integrate the latest in building technology, sustainability and digital innovation. Clear. are looking for a Smart Buildings Manager to oversee the full lifecycle of intelligent More ❯

Smart Buildings Manager Are you passionate about shaping the future of the built environment? This is your opportunity to take a leading role in delivering cutting-edge Smart Building projects that integrate the latest in building technology, sustainability and digital innovation. Clear. are looking for a Smart Buildings Manager to oversee the full lifecycle of intelligent More ❯

Smart Buildings Manager Are you passionate about shaping the future of the built environment? This is your opportunity to take a leading role in delivering cutting-edge Smart Building projects that integrate the latest in building technology, sustainability and digital innovation. Clear. are looking for a Smart Buildings Manager to oversee the full lifecycle of intelligent More ❯

Technical Services Manager (MSP) - London (Hybrid) - £50,000 - £60,000 per year I'm working with an established Managed Services Provider (MSP) looking to hire an experienced Technical Services Manager to support their existing team and client base. The role requires someone with a background progressing through the IT Support industry, through to managing a support … desk. This role will involve working closely with the IT Support Team and IT Support Manager to ensure tickets are being handled as efficiently as possible, whilst also assessing customers of the business are being supported successfully and efficiently. The hire must have experience dealing with overall IT Infrastructure and Support, alongside Networks and Cloud. The role will More ❯