1 to 25 of 26 Remote Service Manager Jobs in London

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too! Extremely ambitious company and they … team, who are keen to progress and succeed. On average, the successful candidate will be working from home 1-2 days a week. The Service Delivery Manager needs to own their own vehicle as there will be some travel – mainly around East London and occasional trips outside … of the M25. About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely with other SDM’s, Onsite Education Engineer teams and Account Managers to meet More ❯

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too! Extremely ambitious company and they … team, who are keen to progress and succeed. On average, the successful candidate will be working from home 1-2 days a week. The Service Delivery Manager needs to own their own vehicle as there will be some travel – mainly around East London and occasional trips outside … of the M25. About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely with other SDM’s, Onsite Education Engineer teams and Account Managers to meet More ❯

We have an exciting opportunity to join a purposeful charity as a Digital Service Manager on a permanent, full-time basis. Do you want to make a difference every day? Do you want to lead and shape the future of critical civic tech platforms, supporting democracy and … transparency while working with a passionate, remote team? If yes, then we'd love to hear from you Position: Digital Service Manager Location: Fully Remote (UK-based) Hours: Full time Contract: Permanent Salary: £45,000 - £55,000 per annum (FTE), plus pension (4% employer, 4% employee) Closing … May 2025. We reserve the right to close this vacancy early if enough suitable applications are received. The Role As our new Digital Service Manager, you'll be responsible for the day-to-day running of the organisation's flagship civic platforms: WhatDoTheyKnow , FixMyStreet , TheyWorkForYou , and WriteToThem More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting … as a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer More ❯

The Service Desk Manager role within HMCTS Digital and Technology Services (DTS) involves management and leadership responsibilities, providing essential services to our users as part of the Live Operations team. The post holder will have the opportunity to contribute to building and implementing the new digital operating … model for HMCTS, at the heart of the future organisation. The Service Desk Manager is responsible for the operation, support, maintenance and improvement of the DTS Service Desk (1LS) team. This includes ensuring SLAs are continually achieved, and that support is provided by 1LS team for … all current and new HMCTS Digital products. The role reports to the Service Support Lead and will have line management responsibility within the Live Operations team of the Senior Service Desk Analysts (SSDAs) and the Knowledge Manager, as well as indirect line management of the wider More ❯

paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life we’re looking for an IT infrastructure and network service manager to join us on our continuous journey of true nourishment purpose | we’re looking for an experienced infrastructure and network service … outsourced partners deliver reliable, secure, and scalable technology services across our estate you will act as the main point of contact for our managed service provider and other infrastructure vendors, ensuring services are fit-for-purpose, cost-effective, and aligned with business needs. you will also lead on service performance, vendor governance, and support project delivery across the estate, including restaurant openings and refurbishments key accountabilities | service governance & operations own the overall performance, reliability, and availability of infrastructure and network services, including wan/lan, connectivity, cloud platforms, and end-user computing govern service delivery from More ❯

paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life we’re looking for an IT infrastructure and network service manager to join us on our continuous journey of true nourishment purpose | we’re looking for an experienced infrastructure and network service … outsourced partners deliver reliable, secure, and scalable technology services across our estate you will act as the main point of contact for our managed service provider and other infrastructure vendors, ensuring services are fit-for-purpose, cost-effective, and aligned with business needs. you will also lead on service performance, vendor governance, and support project delivery across the estate, including restaurant openings and refurbishments key accountabilities | service governance & operations own the overall performance, reliability, and availability of infrastructure and network services, including wan/lan, connectivity, cloud platforms, and end-user computing govern service delivery from More ❯

ServiceNow Service Manager VP Level Permanent - CSDM, ITSM, ITIL, ServiceNow Development - Hybrid Our FX Settlements client is looking for a Senior ServiceNow Service Manager to join them on a permanent basis (VP Level.) Job Responsibilities: Provide strategic oversight and ownership for the design, development … requirements. Work directly with customers to understand business requirements for ServiceNow platform. Manage ServiceNow vendor relationship and developers. Provide knowledge of CMDB and Common Service Data Model (CSDM) concepts and best practices. Summary of Qualifications: Advanced experience in configuring/implementing/developing ServiceNow functionality across ServiceNow modules (cross … techniques Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques Design and deployment of CMDB, CMDB discovery and Common Service Data Model (CSDM) concept Experience KPI reporting including CMDB Health (Completeness, Compliance and Correctness) and managing on a monthly/weekly basis. 5 to More ❯

Service Transition Manager - Automotive FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition Manager Type - Fixed term contract (6 months) likely extension Location - Hybrid, 2/3 days per week in the … office (London, Victoria) Salary - £75,000 pa, pro rata Spec - Key Responsibilities Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment. Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders … throughout the transition phase. Establish and document all service management processes, support models, SLAs, and early life support arrangements. Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required. Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams More ❯

just work for our customers; we work with them, closely understanding their unique needs and challenges. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. … Your Impact As an Account Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues … and optimize their experience with Deliverect's products. A Typical Day Reviewing key customer accounts, ensuring service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and service More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

Service Transition Manager – Bath (Hybrid) – £67,000 + Benefits If you've led Service Transition workstreams across complex environments and enjoy shaping what "ready for BAU" really looks like, this one's for you. A global organisation is embarking on a large-scale change programme and … needs someone who can take ownership of all things Early Life Support and Service Transition. You'll be working closely with delivery partners and internal teams to make sure new services land smoothly, support teams are equipped, and the business gets what it needs without disruption. This isn't … planning ahead, building structure, and making sure there's a clear and confident path from project to operations. What you'll be doing: Leading Service Transition planning across a major business-wide programme. Defining entry/exit criteria and making sure they're met. Ensuring support teams are trained More ❯

we want a life-long partnership, a company our clients and people can rely on. The role Natilik's Managed Services are delivered by Service Delivery Managers (SDM) who play a pivotal role in the management and services our clients receive. The SDM acts as a conduit within Natilik … ensuring all contracted deliverables are scheduled and met within the service levels agreed. They are primarily responsible for all reporting output along with providing service level reviews, and they're the primary escalation point for support and service-related issues. This person will need to be highly … motivated and client centric. On a day to day basis, the Service Delivery Manager will Act as a client's representative internally, as well as a single point of contact for the delivery of all contracted offerings. Ensure all contracted deliverables are scheduled within the service More ❯

Service Delivery Manager Maintenance Engineering Location: London (Hybrid Working) Type: Permanent | Full-Time Salary: £54,172 £63,752 per annum The Opportunity Are you an experienced facilities or maintenance professional with a passion for service excellence, innovation, and leadership? An exciting opportunity has arisen for a … Service Delivery Manager to join a leading estate operations team responsible for a significant and complex property portfolio in the heart of London. This pivotal role ensures the smooth and effective delivery of maintenance services, leading performance-driven strategies across helpdesk operations, service provider coordination, and … internal communications. Key Responsibilities Manage and coordinate reporting systems and business data to support efficient service delivery across Maintenance Operations. Act as the central point for internal and external communications, ensuring consistency and clarity of messaging. Maximise the effectiveness of service providers through structured coordination and performance monitoring. More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber Essentials … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber Essentials … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Service Delivery Manager oversees the delivery of Aptitude's products, ensuring contractual obligations are met while fostering strong client relationships. Acting as a … . Allocate and oversee resources, manage distributed teams, and ensure adherence to best practices. Build strong relationships with internal teams and clients to optimize service delivery. Conduct planning, retrospectives, and performance reviews while identifying and implementing improvements. Provide detailed internal reporting, manage risk, and maintain SOC compliance. Align with … options What we're looking for Skills and Behaviours : Management & Problem Solving : ITIL-certified with strong organizational, critical thinking, and people management skills. Client Service : Ability to simplify problems, deliver succinct feedback, and ensure high client satisfaction. Communication : Proficient in English, with excellent report writing, presentation, negotiation, and active More ❯

The Client Service Manager is an intermediate level position that provides an opportunity to be part of the Futures Derivatives Client (FDC) franchise, managing a portfolio of high-profile global clients across ETD (Exchange-Traded Derivatives)/OTC (Over-the-Counter derivatives) cleared covering the complete trade More ❯

locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and resolving … issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We'll provide you with the opportunity to grow … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery More ❯

as partners, to align our services offerings with their business/customer challenges. Solution Selling: Collaborate with internal teams and partners to craft tailored service solutions, including implementation, integration, training, and support packages. Pipeline Management: Maintain a robust sales pipeline, ensuring accurate forecasting and timely reporting of sales activity … and results. Cross-Functional Collaboration: Work closely with sales, product, and delivery teams to align service offerings with client needs and ensure successful delivery. Market Insights: Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for growth. These activities will be closely linked to our … a consistent manner Work closely with Sales and other client-facing stakeholders to ensure consistent and effective client engagements Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required Develop and maintain relationships with key strategic clients to More ❯

Senior Data Services Manager, Home Based with trips to London when required, Financial Services. £ 100,000-110,000 plus car allowance plus bonus to 20%. Financial Service company is looking for a Senior Data Services Manager to join their team. Reporting directly to the … Head of Data Engineering you will manage a team of 6 reports and will oversee the day to day operations of the Data Service function, providing leadership, mentoring and guidance. Moreover you will enable, empower and support the Data Service team with the design, implementation and continuous improvement … of data engineering tools and automation practices (CI/CD pipelines, DevOps etc) This is an excellent role for a proven Senior Data Services Manager who has strong leadership experience, strategic experience and wants to work closely with a Head of Data Engineering and Digital. Although the role More ❯

liaise effectively with applicants, brokers, valuers and solicitors in requests for additional relevant information to support the process through to completion. Deliver an excellent service to customers, their brokers and Relationship Managers, building and maintaining strong relationships in line with the Bank's values and defined customer experience standards. … suppliers such as Intermediaries, Valuers and Solicitors. Understand and comply with all regulatory requirements, plus internal policies/procedures, guidelines, risks and controls and service levels. Good understanding of TCF, AML, KYC and Conduct risk. Technology skills - CRM systems, MS Excel and Word. Working at Allica Bank At Allica More ❯

We are looking for a IT Services Manager to take ownership of IT operations, security, infrastructure, and web services in a growing, fast-paced company. This role is ideal for someone midway through their career, excited to step up, take responsibility, and grow into a leadership position over More ❯

engineering managers help teams achieve more than they realised they could, and feel proud of the result. The role of a Cloud Professional Services Manager at Canonical The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and … a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process. A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and More ❯

Housing Services Manager Reference: APR Expiry date: 22:59, Mon, 5th May 2025 Location: Croydon Benefits: 25 days holiday (rising to 30 days), Matching pension contributions (up to 10%), Private Health Scheme and Simplyhealth cash plan, Flexible/agile home working, Option to buy and sell holiday Do More ❯