leading figures in the mobile payment industry, Alipay+ brings more global business opportunities through reliable and pioneering solutions. What you’ll do: The Technical support team communicates articulately and probes intelligently to gain insight into the customers' experience and better understand any problems they may encounter. We fulfil a more »
entry-level opportunities in the world of FinTech or Trading? We are looking for ambitious and enthusiastic individuals with a keen interest in customer support and technology. Thinking of apprenticeships but don't want to limit your options? Considering university but not for you? Or maybe you want to … with a Market-Leading global Fintech company… this is the role for you. Team Overview Supporting our financial clients as part of the Application Support and Technical Client Management team, this is a fantastic opportunity for dynamic, career-focused people to join an expanding and forward-thinking technology company. … a point of contact for clients to ensure they derive the greatest possible value from the use of our software. Providing business critical technical support to our clients, who are high profile financial institutions, utilities and funds. Providing technical consultancy to our clients in areas like product configuration and more »
and supporting a range of business systems - from small bespoke solutions to large cross-function applications, as well as integrations between applications. Essential skills: support experience gained working in the IT department within the retail sector good understanding of a highly integrated retail environment experience of having supported MS … technical knowledge including Excel skills (including data manipulation) Previous experience of working with SaaS solutions/Data handing/manipulation/correction Flexibility to support out of hours remotely including weekends is essential. This is a hybrid role with an office base in central London. more »
McCabe & Barton have partnered with a leading Banking client in the city to recruit for a Graduate Application SupportAnalyst who is keen and eager to learn and will work closely with a range of applications covering Middle, Back Office, and Market Data. You will be trained to … provide 2nd line technical support for several applications. Key responsibilities: Provide production support and maintenance for a full range of Trading applications including project related activities Perform a level of monitoring, tuning and optimization of performance Create and update all documents related to applications and their supporting systems … To support production and pre-production environments To maintain disaster recovery solutions across different domains To recommend new or changed standards to ensure improved efficiency, effectiveness, and robustness for all environments Respond quickly to Production issues taking responsibility for seeing those issues through to resolution, recording all actions taken more »
Charles River (customisation, upgrades, new workflows, long term solutions to issues, relationship management of Charles River as a vendor), however could be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Will be a SupportAnalyst/Business Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. … Users based in London and Edinburgh. Tasks will include issue resolution, training, some trade floor support, and business analysis work on projects. Handling escalated issues relating to applications or services through to resolution. Proactively perform maintenance activities, while deploying and documenting technical solutions. Maintain a strong relationship with a more »
Business Application SupportAnalyst Location: Home/City of London Department: Business Application Support and Service Desk About the Role: Join a dynamic team as a Business Application SupportAnalyst, providing crucial 1st and 2nd line support for various application systems. You'll manage … change requests and be integral to strategic growth and acquisition application integrations. Key Responsibilities: Provide 1st and 2nd line support for selected applications. Manage application support activities: maintenance, administration, testing, and QA. Own the triage process for incidents/problems/change requests. Troubleshoot and resolve application issues more »
Application SupportAnalyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled SupportAnalyst to join their team. You will ensure all Incidents and Service requests logged and more »
We are looking for skilled and experienced individual to join our Digital team as a Systems Support Analyst. Responsibilities Overseeing the development of software products and applications. Eliciting and briefing functional requirements through process mapping. Ensuring systems are operating within business standards. Contributing to systems planning, budgeting, and overall … projects. Establishing key performance indicators. Analysing project and systems data, producing insights to optimize performance. Identifying problems and shortfalls and proposing solutions. Providing operational support such as liaising with stakeholders, tracking timelines, etc. Preparing, reviewing, and maintaining systems documentation and reports. Maintaining systems contracts and financials. Qualifications Degree in more »
Application SupportAnalyst Are you an ambitious Application SupportAnalyst who wants to work for a fast growing IT software organisation? As an Application SupportAnalyst, you will play a crucial role in optimizing our business processes and applications. Your expertise will bridge the … that our systems empower our teams to excel. The ideal candidate for this role should have a proven track record in delivering exceptional user support, with a preference for experience within a professional services environment. A strong grasp of the technical intricacies of IT operations and their direct impact … on business applications is essential. The Application SupportAnalyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and more »
SupportAnalyst - Front Office , Fixed Income Etrading Large investment bank requires a Senior SupportAnalyst to join their Front Office facing Fixed Income Electronic Trading group providing 1st/2nd line support and enhancement to their execution, pricing and associated infrastructure solutions for the Rates … business. Candidates will be responsible for facing off to traders, risk managers and external clients providing Trading SupportAnalyst expertise, increasing of systems performance, infrastructure systems deployment, extensions and analysis of the implementation and integration requirements for the global trading system. Candidates will be expected to hold a … distributed global systems gained from either an Investment Bank or Hedge Fund, Unix and Front Office infrastructure. Full detailed spec available. Essential skills: Production SupportAnalyst Front Office Application Support across Rates/Government Bonds Electronic Trading ECNs Service Reliability Risk Management Database manipulation in SQL L2 more »
Application SupportAnalyst A fantastic opportunity has arisen for an Application SupportAnalyst to join a London based global law firm on a permanent basis. Application SupportAnalyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding … effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions. Application SupportAnalyst Key Responsibilities: • Provide comprehensive support for Document Management and Knowledge Management applications issues, collaborating with the infrastructure team, other IT teams … applications through their life cycle, co-ordinating and managing upgrades for these. • Troubleshooting complex incidents and service and change requests through appropriate channels. Application SupportAnalyst Attributes/Skills: • Proven expertise supporting iManage and other bespoke legal applications • Must have experience of supporting, troubleshooting and configuring business applications more »
Trading Application Support (FIC) London, UK We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications SupportAnalyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology … teams, External vendors, Risk Management, Operations, Brokers. This firm are looking for a L1/L2 Trading Applications SupportAnalyst – FIC to provide trade support to all EMEA Trading Teams on the firm’s proprietary and external trading applications. You will be responsible for resolving client and … application issues stemming from use of their trading platforms to executing trades across global markets. The role will be focused on business support across fixed income products (FICC) Trading production support, Trade issue resolution, ad-hoc project, new user set ups and training and application Realtime monitoring. Principal more »
Summary: The ESI Litigation SupportAnalyst is responsible for all aspects of eDiscovery related to the analysis, processing, and production of electronic data. Works closely with TLS Project Managers and Project Coordinators to ensure ESI requests are properly performed according to the specifications and deadlines are met. Responsible … Basic SQL queries, updates, and reporting Basic ingestion, searching, and exporting of data using Digital Reef and LAW PreDiscovery About You As a Litigation SupportAnalyst you are a: Creative thinker – You are curious and unafraid to ask questions Innovator – You are willing to initiate changes and introduce … eager to grow in a fast paced entrepreneurial environment Highly analytical, enjoys working with computers About TransPerfect TLS provides a comprehensive set of legal support solutions to help our clients, both law firms and corporations, achieve their goals. To ensure we can do that, we employ an elite team more »
we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical SupportAnalyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management … providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
IT Support Engineer – Brokerage – London. Miller Maxwell is working with an established Brokerage organisation seeking to hire an IT Support Engineer with experience of Microsoft operating systems both desktop and server, and database skills for their expanding team in London. The brokerage company was established in 2000 and … is at the forefront of its sector across European financial markets. The IT Support Engineer will join an expanding technical support and development team in London. The IT Support Engineer will: network and software issues high level software security systems hardware, software and networking issues daily checks … on all necessary systems and IT equipment to queries via phone, email, in person or remotely. The IT Support Engineer will need: degree in a STEM-related subject within Microsoft (desktop/server) environments Server experience plus the ability to run SQL queries new software and hardware in diagnosing more »
Finance Systems Analyst - £70k - London/Hybrid A fantastic opportunity has arisen for a Finance Systems Analyst to join our London based global law firm on a permanent basis. Provide high quality and expert financial systems support to our global user community Manage 3E support calls … management system (or similar) is necessary. Willingness to learn new systems and underlying technologies (e.g. SQL and reporting concepts) to problem solve. Finance Systems Analyst - £70k - London/Hybrid more »
Application Trade Support specialist with a passion for Business Analysis? You'll be working a dual role, leading an OMS implementation project with the goal to improve and implement new features for the new Inhouse OMS system. Post implementation the role will transition to a hybrid role where you … utilise your business analysis skills. Interested in becoming the permanent hire for a key project? Skills we're looking for: Experience of equities application support Experience writing technical specs would be a bonus Experience with requirements gathering to implementation Location: Mayfair (Hybrid working model) Salary more »
Mid-sized Asset Manager are looking to bring on an Application Support specialist, to focus on supporting their newly implemented Data Platform. Ideally you will have: Relevant industry experience - Asset Management/Insurance SQL experience Data Platform support experience (e.g Finbourne, Markit EDM, GoldenSource, Alveo, Murex, Aladdin etc. more »
D365 F&O SupportAnalyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX SupportAnalyst, D365 Support, AX Support, AX SupportAnalyst, Finance, AX2009, Azure DevOps, SQL, Service Now, D365 Analyst, SupportAnalyst, AX 2009, AX2012, Finance Systems Support – Permanent – London - Hybrid - £45,000 plus package Our leading global end user client are actively looking for a D365 F&O SupportAnalyst, with a background in finance, to join their existing support team. This … skills Positive, ‘can-do’ attitude and a problem-solving approach Team player, able to communicate with peers and escalate where appropriate Main Responsibilities: Provide support to the growing finance system user base via the Service Now platform Respond to users’ functional support requirements Process finance system user onboarding more »
Trade SupportAnalyst Leading UK HNW/UHNW Investment & Wealth Manager, based Central London £50,000 - £55,000 + Excellent Package and Bonus This is an excellent opportunity for an experienced Trade SupportAnalyst to join a leading UK Wealth Manager in their Investment and trade … support team. Working with their Trade Support team, you will play a key role in the day-to-day execution and management of trades for the firm. Your role will include: Ensure securities are tradeable across all Platforms via Fund Matrix. Ensure up-to-date fees are available … a timely manner. To be successful in this role, you should have experience of the following: At least 3 years in a similar Trade Support role, ideally gained within a similar Brokerage, Wealth or Investment Management firm. Strong numerical and analytical skills, with excellent knowledge of UK regulatory requirements more »
Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs. Role The Technical Support Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely more »
First Rate is the UK’s largest supplier of foreign currency and a top 5 currency wholesaler globally. We are one of the foremost foreign exchange (FX) experts in the industry, with a multi-billion pound wholesale business and over more »
City of London, London, United Kingdom Hybrid / WFH Options
Intec Select
Product SupportAnalyst - Up to £350 per day PAYE - UK Remote - 6 month contract My client, the leading global social media/technology organisation, are looking to recruit a Product SupportAnalyst to join them on a 6 months contract. Role and Responsibilities: Build technical knowledge … de- bugging Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met Identify opportunities to optimize and automate workflows and support processes Essential Skills … and Experience: 5+ years experience in a Technical Support or other relavant postions 2+ years experience within Advertising technology/AdTech and/or Technology industry Experience with troubleshooting and ticket escalation Experience translating technical concepts and solutions to non-technical audiences Experience of using advertising technologies such as more »
macOS and Windows IT SupportAnalyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through … plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT SupportAnalyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will … expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software/OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems more »
SW1X, Belgrave Square, Greater London, United Kingdom
Gordon Yates Recruitment Consultancy
IT SupportAnalyst We are currently working closely with our client to recruit an IT Support Analyst. Who will you be working for? Our Client is a lovely small corporate business with offices within Central and Greater London. What will you be doing? You will be providing … first line IT support across all business offices. Key Duties: Microsoft Office & Windows Desktop support – provide user advice, assistance and guidance on common desktop applications and respond to and resolve any issues. Hardware specification, testing and procurement. Hardware repair and maintenance. PC and Printer troubleshooting Configuring and deployment more »
