16 of 16 Support Manager Jobs in London

Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of … ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. … Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development More ❯

a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager , you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing … support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve … and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents More ❯

a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while … sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make a significant positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid … a professional manner. What will be your key responsibilities? Live and exemplify the Five Principles of Mars, Inc. within self and team. Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance Management More ❯

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and … Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS … Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB More ❯

Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000About the companyOur client is a well-established Managed Service Provider based in Central London.Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities Client Interaction: Engage … directly with clients, offering solutions and support for IT-related issues.Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.Networking Expertise: Work with TCP/IP, VLANs, and various networking … hardware-ideally UniFi, Aruba, and Cisco.Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.Candidate Requirements Essential Skills and personal qualitiesCommunication Pro: Exceptional written and verbal communication skills.Tech Savvy: Experience with managing both PCs and Macs in a business environment.Cloud and Software: Familiarity with managing Office More ❯

Co-founder and CEO of Reddit). If that sounds like something you'd like to be part of, read on The Role: We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. This role ensures smooth IT operations by addressing user issues, maintaining systems, and supporting daily … IT activities. The ideal candidate will be highly organised, customer-focused, and skilled in troubleshooting a variety of IT challenges. Responsibilities: User Support & IT Operations: Provide first- and second-line IT support to all UK office staff across hardware, software, networking, and productivity tools. Manage user accounts, device provisioning, and access controls across M365 and Google Workspace. Set … IT infrastructure, including switches, routers, firewalls, wireless access points, and VPN connections. Troubleshoot and resolve network connectivity issues and escalate to global teams or ISPs as needed. Administer and support Google Workspace, Microsoft Active Directory, Exchange Online, SharePoint, and Teams. Set up and maintain AV equipment and video conferencing systems (Lark, Teams) in meeting rooms. Manage software licensing, patching More ❯

Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central … quality support team. As experts on a wide number of issues, our Quality Review & Support team (QRST) within the Audit Quality Department (AQD) provides support to our client-facing specialists in audit/assurance. From performing independent quality reviews on a selection of our listed and PIE audits, to being on-hand to help with complex enquiries … Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a Senior Manager with Financial Services experience to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on More ❯

pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050. That's why we need a high-performing Learning Support Manager to join our team and support our teacher users. Requirements At Cadmus, we're doing a lot of great work to create a profound impact on … our world through the power of education. With Cadmus currently being used in 50+ countries, we're looking for an experienced Learning Support Manager who is passionate about teaching and learning and will onboard, nurture and grow relationships with new and existing teachers. Reporting to the Head of Learning, our Learning Support Manager will: Deliver high … and value-driven relationships both in-person and online. Design high-quality, scaffolded assessments to ensure our teacher users consistently deliver outstanding learning experiences to their students. Deliver exceptional support experiences for our teacher and student users by handling inbound support requests. Successfully manage multiple projects working end-to-end across our pilot and enterprise implementations. Professional Skills More ❯

Microsoft, and from TikTok to Meta - we work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Creator Payments & Support Manager Overview of the job At Influencer, creators are at the core of everything we do. As Creator Payments & Support Manager, you'll be the go … issues are resolved quickly, professionally, and with care. Think of this role as a creator-facing customer service function, but with higher stakes and more variety than your average support desk. From invoice discrepancies to tax forms or bank detail changes, you'll act as a key liaison between creators and our Finance, Product, and Client Services teams. You … Positive feedback from Client Services, Product, and Finance establishing trust as a collaborator Tooling Suggestions: Developments or workflows proposed to improve the experience of our users Roles & Responsibilities Creator Support & Issue Resolution Own and manage the creator queries inbox, ensuring fast, accurate, and empathetic responses Escalate anomalies related to payments, invoicing, or tax compliance to the Finance team to More ❯

DNA. Come help us make every talent moment Phenomenal! TSAMs serve as frontline technical resources for Phenom customers. They deliver value by solving complex technical customer problems, providing proactive support advice, and contributing to product quality and enhancements. From problem identification to full resolution, TSAMs own and manage thecustomer experience, collaborating with subject matter experts, Engineering (Product Groups), and … understanding their unique needs and challenges. Build and nurture strong relationships with key stakeholders, acting as a trusted advisor and advocate for clients within our organization. Provide expert-leveltechnical support,troubleshooting, and issue resolution to ensure smooth and effective usage of our HRtechnology solutions. Collaborate closely with cross-functional teams including Sales, Product Development, and Implementation to address client … services based on client needs. Identify and notify the Sales team about potential upsell opportunities to expand the adoption of our solutions within existing accounts. Act as a crisis manager, effectively coordinating with technical teams to resolve urgent client issues and minimize downtime. Stay current with industry trends, emerging technologies, and competitive landscape to enhance your technical expertise and More ❯

Start Date: 07.01.2025 Join a pioneering team at a global technology leader developing cutting-edge mapping technologies used in mobile apps and AR products. As a Community Support Manager, you'll be the vital link between a diverse community of users and the internal development team, ensuring that feedback is heard and acted upon. Your insights will directly … experience. This is a unique opportunity to contribute directly to the development of technologies that are changing the way people interact with the world. Responsibilities: Provide timely and effective support to incoming requests from partners and users across multiple communication channels. Clearly communicate user feedback, issues, and opportunities to the internal development team. Categorize and track significant issues impacting … management tools. Identify and document feature requests and potential product improvements for future development. Analyze and refine issue tracking dashboards to provide actionable insights. Prepare and present reports on support system performance, issue resolution metrics, and common user challenges. Maintain and update help documentation to ensure users have access to clear and timely information. Proactively identify opportunities to improve More ❯

Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central … quality support team. As experts on a wide number of issues, our Quality Review & Support team (QRST) within the Audit Quality Department (AQD) provides support to our client-facing specialists in audit/assurance. From performing independent quality reviews on a selection of our listed and PIE audits, to being on-hand to help with complex enquiries … Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a Senior Manager to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on our public interest entities More ❯

Group Distribution and Commercial Support Manager Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our … space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people. We're on the lookout for a detail-driven, tech-savvy Commercial Support and Group Distribution Manager to join our central Commercial team. This is a key role that brings together commercial insight, channel expertise, and distribution know-how to help … between CRS, PMS and distribution channels Monitor pricing, availability and system messaging to ensure minimal downtime and errors Troubleshoot interface issues and act as a key liaison for technical support Own the accurate loading of rates and sales conditions across all systems Partner with Sales Support to ensure contracts are correctly distributed and applied Regularly audit rate configurations More ❯

engagement. The Capacity & Cost Management (C2M) team is critical to optimizing resource utilization and driving cost effectiveness for the TAP program. We are seeking a talented, data-driven Planning Support Manager to lead a team of data analysts. In this role, you will spearhead the development of capacity planning tools, reports, and analytics solutions that directly impact TAP … empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted More ❯

has continued to build on its mission to empower brands by elevating the customer experience and providing connected product solutions that convey trust, generate engagement, enable circular services and support sustainable business models. Visit for more details. This new role will report into the Commercial Development Operations Senior Manager. This newly created role will be responsible for supporting the … operations processes and events, client-onboarding processes, and internal reporting. The role will be a key driver of the Commercial Development team's success. What you will accomplish : Sales Support & Operations Prepare compelling ad hoc presentations for clients, prospects, and internal stakeholders Maintain and update key performance indicators (KPIs) and reporting dashboards used by the commercial team Provide prompt … processes on company systems (e.g., iCertis platform) Facilitate execution of Non-Disclosure Agreements (NDAs) and other legal documents Client Relations Monitoring Monitor and manage website inbound leads and inquiries Support client onboarding processes to ensure smooth transitions Maintain accurate client and prospect databases Event & Travel Coordination Plan and organize business travel arrangements for team members Coordinate sales events, client More ❯

ITS Support Manager, Global Service Desk (GSD) At Amazon, we strive to be Earth's most customer-centric company where we can find and discover anything we want to buy online. We hire the world's brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the … we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun. Amazon's IT Services Support team provides highly-available IT support for Amazon employees worldwide. We provide support for all used client applications, operating systems, email, VPN, mobile devices, and common collaboration … within the organization as a whole. You will hold service owners accountable to resolve issues on behalf of your customers. Key job responsibilities Responsibilities include: • Leading a team of Support Engineers. Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonian's. • Measuring, monitoring, and maintaining the team's ability to meet or exceed contact and More ❯