16 of 16 Remote Technical Support Jobs in London

Technical Support Specialist - French Fluency Remote - UK ID:F8196 (for internal use only) Technical Support Specialist - French Fluency Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on … solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: You will be a part of our frontline support team made up of highly … skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will More ❯

Technical Support Specialist - German Fluency Remote - UK ID:F8197 (for internal use only) Technical Support Specialist - German Fluency Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on … solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: You will be a part of our frontline support team made up of highly … skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will More ❯

Technical Support Engineer - Software Solution - Remote Daily rate: £300 - £400 (inside IR35) Duration: 3 - 6 months Start: ASAP My client is looking for an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing exceptional technical support for a range of API-based software microservices and associated products … developed fintech clients. Key Responsibilities : Deliver an exceptional support experience to the client, maintaining end-to-end accountability for resolving issues and keeping the client informed of progress in a timely manner Provide technical support for API-based microservices and related software services , ensuring timely resolution of client issues Diagnose and troubleshoot technical problems, including API … connectivity, microservice interactions, software components , hardware, and network-related issues. Collaborate cross-functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues. Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need to evolve as new technological capabilities are implemented Act as More ❯

Technical Support Engineer - Software Solution - Remote Daily rate: £300 - £400 (inside IR35) Duration: 3 - 6 months Start: ASAP My client is looking for an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing exceptional technical support for a range of API-based software microservices and associated products … developed fintech clients. Key Responsibilities : Deliver an exceptional support experience to the client, maintaining end-to-end accountability for resolving issues and keeping the client informed of progress in a timely manner Provide technical support for API-based microservices and related software services , ensuring timely resolution of client issues Diagnose and troubleshoot technical problems, including API … connectivity, microservice interactions, software components , hardware, and network-related issues. Collaborate cross-functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues. Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need to evolve as new technological capabilities are implemented Act as More ❯

Technical Support Specialist - Dutch Fluency Remote - UK ID:F8198 (for internal use only) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are … solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: You will be a part of our frontline support team made up of highly … skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll … guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email … phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the More ❯

This position is posted by Jobgether on behalf of Plaid. We are currently looking for a Technical Support Lead in London/Amsterdam. Join a dynamic and cross-functional team shaping the future of financial technology across Europe. This role places you at the center of customer-facing technical operations, combining onboarding, support, and process improvement … to drive scalable success. You'll provide hands-on technical guidance to clients ranging from startups to enterprise, collaborating closely with internal engineering, product, and account management teams. Your work will ensure smooth integrations, fast troubleshooting, and enhanced customer satisfaction across multiple markets. Accountabilities: Serve as the primary technical contact for European customers during onboarding and post-launch … support. Manage and respond to support requests via platforms like Zendesk, delivering high-quality assistance and resolving API integration issues. Lead implementation workflows to optimize customer onboarding while minimizing internal operational load. Collaborate with global support teams to tailor and localize support practices to meet regional customer needs. Document and escalate complex technical issues with clear More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then we may have the role … for you! An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position … infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

environment. They're passionate about developing their people and staying at the forefront of a rapidly evolving industry. As they continue to grow, they're now looking for a Technical Support Engineer Team Leader to join their team and play a key role in delivering high-level support for their BMS solutions. This is an exciting chance … to combine your technical knowledge and leadership skills in a hands-on role that makes a real impact. The role offers flexible hybrid working. What You'll Be Doing: Lead, coach, and develop a team of BMS support engineers. Manage escalation of complex technical issues across various BMS platforms. Deliver both remote and on-site technical support as needed. Prioritise and allocate workload, ensuring support SLAs are met. Collaborate with clients and internal teams to deliver best-in-class service. Maintain thorough documentation and support the growth of internal knowledge bases. Keep up to date with the latest BMS technologies and share insights with the wider team. What You'll Bring: Strong More ❯

transform work and how people feel about it, so our customersand their people can thrive. Job Description Role is remote from UK. What you will do? As a Senior Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need … to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. Investigate, process and document application defects passed to the … Technical Support team. Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation. Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress. Tocomply with the Company's information and Security Requirements and all Company Business procedures, policies, and ISO More ❯

through better payment experiences. Our Littlepay values: Trust and be trustworthy Embrace challenge Solve problems, together Deliver with speed and agility Be candid and kind About the Opportunity The Technical Support Manager will build and manage a team of product support associates tasked with supporting Littlepay's customers and integration partners. You will take ownership of complex … technical user issues and work on resolving these via our support channels, developing deep product expertise, and contributing to the optimisation of support processes. This role involves direct user interaction, collaboration with cross-functional teams, and participation in projects aimed at enhancing support operations. Having an understanding of SQL and APIs will allow you to effectively … knowledge of data analysis, API documentation and payment processing manage, coach, and develop a team of hybrid L1 and L2 associates Guide your team to analyze and troubleshoot complex technical issues, utilizing SQL to extract and interpret data. Develop in-depth expertise in Littlepay's products and platform, working closely with Product, Engineering and Project teams to diagnose and More ❯

a thriving team where you can play an integral role in shaping the future of entertainment technology. The Role You will join our team in Twickenham,London as a Technical Support/Customer Customer Success Lead, helping our customers solve problems, and liaising between customers and our development team to ensure we quickly and efficiently find solutions to … content. The mobile apps operates as our customer’s app so also partially depend on customer infrastructure for some functionality – audio streaming for example. Responsibilities include Providing first-line technical support to our customers and own and manage reported issues until they are resolved. These customers could be using our mobile apps or our broadcast studio systems. Working … development team where necessary. Pro-actively working with the development team to identify issues before customers experience them Testing new release of our broadcast studio systems software Tracking customer support and providing regular reports so we can identify areas of improvement. Being a first point of contact for new customers, helping them understand how we work, bringing them up More ❯

Ffern is looking for a Tech Support Specialist, Community - to assist our customer service operations. The role will form part of our core Community team and will be a hybrid role blending exceptional customer service with a keen eye for technical troubleshooting. You'll become the resident expert in everything Ffern - from our unique fragrances and ledger memberships … to the underlying systems that keep our customer experience seamless. Your primary mission will be to identify, diagnose, and resolve customer-facing technical issues. You will become the primary point of contact for all technical issues escalated by the wider customer service team. While there will still be a strong emphasis on helping with direct customer support, especially during our seasonal releases, your focus will gravitate towards these technical challenges. Key Responsibilities Technical Issue Resolution: Act as the first line of technical support for customer-reported system issues (e.g., login problems, return label generation errors, payment gateway glitches). Investigate, diagnose, and resolve these issues using internal tools and your understanding of More ❯

media agencies, ad tech, and brand marketing. We're passionate about enabling creativity and building software that makes content creation better, faster, and more efficient. We're seeking a Technical Support Specialist to help our clients and internal teams across all facets of using our Creative Automation Platform. The role sits at the intersection of Customer Success, Product … and Engineering, and handles everything from basic product usage questions to advance technical debugging to identifying client-facing product issues as strategic opportunities for product improvement based on customer feedback. Individuals in this role will become expert level users of the Celtra platform and experts on creativity in advertising by providing support on topics such as creative production … work will be recognized, appreciated, and rewarded - look no further! Our team members have grown from this entry-level role to everything from regional or global team leads in support to members of our Solutions and Customer Success teams. Responsibilities Develop and maintain expert knowledge of the Celtra platform to support clients, partners and internal teams in the More ❯

thriving team where you can play an integral role in shaping the future of entertainment technology. The Role You will join our team in Twickenham,London as a Customer Support Manager, helping our customers solve problems, and liaising between customers and our development team to ensure we quickly and efficiently find solutions to customer issues. We work with several … content. The mobile apps operates as our customer's app so also partially depend on customer infrastructure for some functionality - audio streaming for example. Responsibilities include Providing first-line technical support to our customers and own and manage reported issues until they are resolved. These customers could be using our mobile apps or our broadcast studio systems. Working … development team where necessary. Pro-actively working with the development team to identify issues before customers experience them Testing new release of our broadcast studio systems software Tracking customer support and providing regular reports so we can identify areas of improvement. Being a first point of contact for new customers, helping them understand how we work, bringing them up More ❯