17 of 17 Ticket Management Jobs in London

root-cause analysis, and document solutions for the knowledge base. Support all aspects of client services, including workstation imaging, hardware configurations, software deployment, AD management, asset management, ticket management, and overall service delivery. Act as the primary contact for all IT queries, following ITIL best practices. More ❯

function of internal team members. Provide training of all Company tools and applications, for staff and customers. Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications. Liaise with Vendors and peers to resolve issues with tools and applications. Proactively maintain … assigned by the Managed Services Manager or Operations Director. Adopt continuous learning and improvement processes in all aspects of the position. Key accountabilities Leadership, Management and Accountability Oversight and governance of all global systems at technical level Outcome-based reporting on Centralised Services activities and workstreams Project management of Centralised Services projects, including internal stakeholder and engineer management Ensure maximum network security through patching, backup monitoring and management, antivirus review and remediation, etc. Increase standardisation through identification of non-standard environments and support to implement standards Develop and maintain automation routines. Implement, participate and promote More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix environments (ideal but not mandatory) Working knowledge of ServiceNow for ticket management and incident resolution More ❯

as part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively. Due to the customer More ❯

restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management, suggesting and participating in implementing improvements which give the business better service or efficiencies. Essential Duties and Responsibilities Providing excellent customer service More ❯

Frontline IT Support - Be the first point of contact for technical issues, providing first-line support through walk-ups, remote access, and deskside assistance. Ticket Management - Log, prioritise, and categorise issues in our support desk system, ensuring accuracy and compliance with ITIL standards. Hardware & Software Setup - Prepare and … configure Alpha computers, install software, and set up monitors, docking stations, and business applications. User Access Management - Manage accounts in Azure AD, Office 365, VPN, and SaaS services. New Starters & Onboarding - Ensure all IT equipment and access are ready for new employees before their start date. Office Technology Maintenance More ❯

program which offers new selection creation for Amazon thereby improving Selection for customers. As Program Manager you will: Drive the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions. Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving … globally to share best practices and improve end-to-end outcomes for Amazon customers. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence. BASIC QUALIFICATIONS 3+ years of program or project management … years of driving end to end delivery, and communicating results to senior leadership experience. 3+ years of driving process improvements experience. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Our inclusive culture empowers Amazonians to More ❯

production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell … Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reports Team Collaboration and Knowledge Management • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross-functional teams to improve operational … Product and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management Minimum Requirements: 3+ years of continuous integration and continuous delivery (CI/CD) experience 3+ years of software development with object-oriented language experience More ❯

based on KPIs including timely responses and delivery against SLAs, following Get Living processes. Maintain high levels of quality and satisfaction measured through feedback, ticket management and other measures, including HomeViews and Google reviews. Be proficient in technologies that support the team including CRM, phone systems and navigation … working in the Build To Rent or property sector (preferable). Experience in residential contracts and lettings administration. Experience/exposure to residential debt management process. A high standard of customer service skills essential. Highly effective verbal and written communication. Organised and efficient. Maintains high standards with exceptional attention More ❯

e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the M365 migration team to troubleshoot … Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. Exceptional analytical skills for identifying root causes More ❯

provisioning and configuration Monitor Infrastructure systems and participate in the day-to-day maintenance activities. Implement and document infrastructure projects Work with Jira, the ticket management system, to log time and tasks daily. Follow the change control process for making changes to the production environment. Train and support … report any breaches of policy to Compliance and/or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required The Company may require you to carry out other duties from time to time. Skills and Experience Degree educated (Technology based More ❯

to join our UK office in Uxbridge. This is an exciting opportunity for a skilled individual with strong technical knowledge in CCTV systems, Video Management Software (VMS), networking, and IT infrastructure to play a key role in supporting and designing advanced security solutions. About the Role: As a Technical … customers. This office-based role will include: Providing advanced technical support to customers and partners Designing and deploying complex security solutions Supporting and maintaining ticket management systems Conducting software testing and validation Creating and maintaining technical documentation Delivering customer training sessions Collaborating with internal teams to improve product … performance Requirements: Minimum 5 years' experience with CCTV or complex security systems Excellent knowledge of video management software, networking, and IT infrastructure Proven experience designing and supporting security solutions Strong communication skills - written and verbal Analytical mindset and attention to detail What We Offer: Competitive salary up to More ❯

production software issues across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communication Software Development and Maintenance Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell … Manage software deployments and support infrastructure in AWS and web technology environments Create and maintain system and support status reports Team Collaboration and Knowledge Management Coordinate support issue handoffs within the team Develop and contribute to a comprehensive team knowledge base Collaborate with cross-functional teams to improve operational … Product and Service Ownership Take ownership of digital products or system components Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management BASIC QUALIFICATIONS Bachelor's degree in Computer Science or related area Experience programming with at least one modern language such as Python, Ruby, Golang More ❯

production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell … Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reports Team Collaboration and Knowledge Management • Coordinate support issue hand-offs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross-functional teams to improve … Product and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management BASIC QUALIFICATIONS - 2+ years of software development, or 2+ years of technical support experience - Bachelor's degree in engineering or equivalent - Experience troubleshooting and More ❯

company contribution pension, 25 days annual leave + holiday buy options. Private medical cover, employee assistance programme, virtual GP service. Flexible benefits including season ticket loans, gym discounts, cycle to work scheme. Career development and learning opportunities through the Multiplex Learning Academy. Flexible work arrangements for improved work-life … and basic networking. Resolving user account issues, including passwords and access. Tracking and documenting service calls in the global system. Meeting SLAs through timely ticket management. Diagnosing incidents and participating in problem-solving groups. Using ServiceNOW for incident management and continuous improvement. Qualifications for Success: Experience in an More ❯