Evolve our design capabilities including our tooling stack and extensible design system Partner with engineers, product managers and the broader team to make quick, collaborative decisions Conduct user research, usabilitytesting of wireframes and prototypes, and design analysis to inform and iterate on design decisions Foster design team culture, making it a positive, inclusive, accountable and fun environment … design role. Bonus points for SaaS experience. A full-stack designer; whilst you may have a specialism, you're an experienced expert on all things design from research and testing, to Figma and design systems, to the latest design thinking and trends. Experience working with high velocity product and engineering teams. We ship fast. Comfortable speaking to users, and More ❯
and community teams to amplify launches externally 3. Customer Insights & Market Intelligence - Gather and analyze market research, competitive benchmarking, and user feedback to inform strategy - Conduct interviews, surveys, and usability tests to uncover insights that improve product and messaging 4. Growth & Retention - Partner with lifecycle and growth teams to build acquisition and retention campaigns - Optimize conversion flows and onboarding More ❯
alongside the wider product management and engineering teams, this role will involve: Collaborating with customers, stakeholders, and internal teams to gather and prioritise product requirements. Running customer discovery interviews, usabilitytesting, and feedback sessions to validate ideas and uncover unmet needs. Drafting clear, comprehensive user stories and feature briefs that enable efficient product development and provide the engineering … sprint planning, backlog refinement, and ongoing team rituals to ensure alignment and continuous momentum. Leading cross-functional teams through the product development lifecycle, including concept ideation, prototyping, design, development, testing, and launch. Analyse and act on click level usage data (collected by Datadog) from within the product to improve user experience. Conducting competitive analysis and market research to stay More ❯
interaction specifications and pattern libraries. Ensure design choices are data led by identifying assumptions to test each sprint, and work with the analysts in your team to plan moderated usability test sessions. Design pixel perfect responsive UI's and understand that adopting common interface patterns is better for UX than reinventing the wheel Present your work to the wider More ❯
team. Share your deep expertise and knowledge in design to train the designers around you. Run and facilitate user research activities, including 1:1 user interviews, focus groups or usability tests. Work with the executive team to understand and apply the big picture vision and direction. Present and communicate design direction, decisions, and rationale to other teams. Actively use More ❯
help clients navigate their transformation journeys. Our work does not end with the launch of a product; we continue to support businesses through their evolution or radical innovation, from testing to measurement and optimization, while empowering their ways of working. We help our clients envision the future and consider the long-term impact of their solutions. What you'll … the future of our products and services. What experience you'll bring: Feel comfortable with participating in the end-to-end UX process, from research and ideation to prototyping, testing, and final delivery. Ensuring consistency, usability, and innovation across all platforms (web, mobile, desktop). Translate research findings into actionable insights that inform design decisions for improving the … other stakeholders to ensure the delivery of a cohesive and high-quality user experience. Provide guidance on UX best practices, ensuring that business goals are met without compromising on usability or user satisfaction. Act as a bridge between design and engineering teams, ensuring design concepts are faithfully translated into production. Provide feedback and critique to ensure high standards of More ❯
/amended products or services as needed Work closely with the product lead, engagement, and the wider business to build insightful reporting Collaborate with research lead to conduct website usabilitytesting to review site performance Raising awareness and assisting in driving online traffic, visitor conversion and brand awareness Analysing, monitoring and reporting of client website Extracting and manipulating More ❯
Research & Insights Generation Develop and communicate a clear vision and roadmap for research activities aligned with business and product goals. Conduct user research through interviews, focus groups, workshops, surveys, usability tests, and field studies to uncover pain points and opportunities. Analyze behavioral and analytics data (e.g., heatmaps, session recordings, funnel analysis) to identify patterns and areas for product optimization … design implementations against research insights and user needs. Advocate for user needs in product discussions, balancing business goals and usability. Partner with analytics teams to develop A/B testing plans and measure the impact of design changes. Represent the voice of the user, advocating for user-centered decision-making among senior leadership. Experimentation & Continuous Improvement Define key metrics More ❯
requirements of public sector services. Content Strategy - Develop and manage content strategies aligned with service and user goals. User-Centered Design - Write and iterate content based on user research, testing feedback, and analytics. Collaboration - Work closely with stakeholders, designers, developers, and policy teams to ensure content meets user and business needs. Accessibility - Ensure content is inclusive and accessible to … content style guide and GDS Service Manual. Strong writing and editing skills, with a focus on plain English and accessibility. Experience conducting and applying findings from user research and usability testing. Familiarity with tools such as Confluence, Jira, Figma, and collaboration platforms like Mural. Ability to handle multiple priorities and deliver high-quality content to tight deadlines. Experience working More ❯
and UI/UX design. Work closely with development teams to ensure the successful and agile implementation. Define and manage product milestones, deliverables, and quality standards. User Experience and Testing: Advocate for an exceptional user experience by gathering user feedback, conducting usability tests, and iterating on product features accordingly. Collaborate with UX/UI designers to create intuitive More ❯
