Genesys Cloud CX – Level 3 Engineer (Senior / SME)
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
call setup, and session negotiation Diagnose RTP media issues including one-way audio, packet loss, jitter, latency, and codec mismatches Provide technical leadership for WebRTC media behavior, including ICE, STUN, and TURN traversal Lead investigation and resolution of BYOC, SBC, carrier, and PSTN interconnect issues Collaborate with network and security … Cloud CX preferred) Expert-level understanding of: Genesys Cloud CX architecture Voice, digital, routing, and media paths Deep hands-on expertise in: SIP, RTP, WebRTC, BYOC, SBCs, and carrier interconnects Salesforce CTI and Microsoft Dynamics CRM integrations REST APIs, OAuth, JSON, webhooks Proven experience leading P1/P2 incident bridges ...