CRM Executive
- Hiring Organisation
- MVF Global
- Location
- London, UK
- Employment Type
- Full-time
Customer Engagement teamThe Customer Engagement (CE) function is responsible for the full post-sign-up experience for millions of MVF customers. Using email, SMS, WhatsApp, Solutions Advisor conversations and orchestration across all of these, we maximise the value MVF generates per customer while improving the quality of every interaction … lifetime with us. Our strategy is Conversations, First. Solutions Advisor conversations — 1:1, voice and digital — are our primary mode of engagement. Email, SMS, WhatsApp and lifecycle orchestration exist to support, prepare customers for and follow up from those conversations. We are building three defensible capabilities: Customer Lifecycle Intelligence, Lifecycle ...