Customer Success Manager- German Speaking
- Hiring Organisation
- Monotype
- Location
- London Area, United Kingdom
doing : Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days. Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption. Utilize automation tools and standardized playbooks to streamline onboarding steps and communications. Track and report onboarding progress, time-to-value metrics … experience. Participate in renewal preparation for your book of business and support expansion conversations. Support one-off customer projects requiring configuration, data review, or workflow customization. Provide timely and accurate email and call-based support for product inquiries, escalating as appropriate and providing follow through to ensure resolution ...