1 of 1 Service Delivery Jobs in Loughborough

Assurance Lead combines business growth responsibilities with technical support and quality assurance functions. The role involves identifying and securing new business opportunities, managing stakeholder relationships, and ensuring high-quality service delivery. This position requires a strategic thinker with strong interpersonal skills, technical aptitude, and a proactive mindset. Key Responsibilities 1. Business Development & Stakeholder Relationship Management Bid writing and management … Support Ensure that stakeholder deliverables meet quality and compliance standards including defined Quality Assurance Standards such as Trusted Charity, Social Value UK, ISO9001. Collaborate with internal teams to address service issues and stakeholder feedback. Support the development and implementation of quality control processes. Monitor stakeholder satisfaction and support service delivery audits or assessments working with commissioners in … line with external expectations and social value. Recommend improvements to enhance service quality and consistency. 3. General IT Support Liaise with our external IT support to: Help ensure compliance with data protection and cybersecurity standards. Maintain documentation of IT procedures, logs, and inventory. Troubleshoot and resolve issues across Windows and CRM systems. Provide onsite and remote technical support to More ❯