3 of 3 ITSM Jobs in Maidstone

team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service Management, ideally holding ITIL. Strong experience of dealing with complex problems, ensuring they are broken down in more manageable pieces. Be able to work in a well structured manner, manage More ❯

sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management (end-to-end lifecycle). Experience running or overseeing Service Desk/Desktop Support functions. Skilled in incident and problem management, with a proven record of handling escalations. Knowledge More ❯

for your role. Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other More ❯