4 of 4 ITSM Jobs in Kent

large multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across ...

level or equivalent Previous experience in a support role within an IT or Business Applications environment Familiarity with ticketing systems and IT service management processes Experience of using the Microsoft Power Platform, or willingness to learn An understanding of application support and development Knowledge of housing systems and their maintenance. ...

Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base … Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer ...

future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future … business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows ...