Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, ITService Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for More ❯
Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, ITService Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for More ❯
and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures Teamwork Customer-oriented and customer-friendly communication. Communication Proactively communicate with colleagues Have the courage to challenge any information if you are More ❯
and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures Teamwork Customer-oriented and customer-friendly communication. Communication Proactively communicate with colleagues Have the courage to challenge any information if you are More ❯
Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in itMore ❯
protocols – TCP/IP, DNS, DHCP, VPNs, and VLANs Practical knowledge of Cisco Meraki for switches, firewalls, and wireless networks Familiarity with virtualisation technologies, especially Hyper-V Confident using ITSM tools (such as Atera or Jamf) to manage and resolve support tickets Strong communication skills and a proactive, customer-focused attitude Full UK driving license with flexibility to travel to More ❯
protocols - TCP/IP, DNS, DHCP, VPNs, and VLANs Practical knowledge of Cisco Meraki for switches, firewalls, and wireless networks Familiarity with virtualisation technologies, especially Hyper-V Confident using ITSM tools (such as Atera or Jamf) to manage and resolve support tickets Strong communication skills and a proactive, customer-focused attitude Full UK driving license with flexibility to travel to More ❯
devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the ITServiceManagement (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for knowledge sharing. User Support & Communication Provide clear, user-friendly communication during deployments. Offer More ❯
devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the ITServiceManagement (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for knowledge sharing. User Support & Communication Provide clear, user-friendly communication during deployments. Offer More ❯
new apps and infrastructure Assess and improve current service integration and governance processes Requirements Proven experience implementing observability operating models in large enterprises Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow) Knowledge of AIOps, automation, and enterprise service design Excellent documentation, stakeholder engagement, and governance skills JBRP1_UKTJ More ❯
new apps and infrastructure Assess and improve current service integration and governance processes Requirements Proven experience implementing observability operating models in large enterprises Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow) Knowledge of AIOps, automation, and enterprise service design Excellent documentation, stakeholder engagement, and governance skills JBRP1_UKTJ More ❯
Job Title: Field Services Engineer - ITSM Location: Maidstone/Kent Salary: £29,000 - £32,000 per annum + Company Car + Fuel AllowanceAdditional compensation: OOH rota, on call and OT Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence Job Summary: We are seeking a skilled and proactive Senior More ❯
Job Title: Field Services Engineer ITSM Location: Maidstone/Kent Salary: £29,000 £32,000 per annum + Company Car + Fuel Allowance Additional compensation: OOH rota, on call and OT Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence Job Summary: We are seeking a skilled and proactive More ❯
Job Title: Field Services Engineer ITSM Location: Maidstone/Kent Salary: £29,000 £32,000 per annum + Company Car + Fuel Allowance Additional compensation: OOH rota, on call and OT Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence Job Summary: We are seeking a skilled and proactive More ❯
