15 of 15 Remote/Hybrid Customer Experience Jobs in Manchester

Sports & Leisure SaaS portfolio . This is a senior operational role focused on building a scalable operating model across four software businesses , aligning Customer Success, Support, Development, and Sales to deliver exceptional customer experiences and drive commercial performance. What youll do Develop and implement a scalable operating model … across multiple SaaS businesses Provide operational leadership across Customer Success, Support and service delivery functions Establish clear governance, ownership and escalation frameworks Improve customer satisfaction, retention and lifetime value Oversee customer issue management and resolution processes Lead organisational readiness for product launches and system changes Partner with ...

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory ...

Head of Digital Services Location: Manchester (hybrid) Salary: up to £80,000 (dependant on experience) Are you an experienced digital services leader who can shape, elevate, and deliver a high-performing IT service function? We're looking for a Head of Digital Services to lead … delivery of IT services across a large, complex organisation-driving service excellence, operational resilience, and a customer-centric culture. About the Role As Head of Digital Services, you will be accountable for the performance, reliability and continual improvement of all IT services used across the organisation. Leading a multi ...

eCommerce brand looking to add a Product Owner to their digital team. This is a great opportunity for someone with a passion for user experience and data-driven decision making who's ready to take ownership of key features across their platform. The Role: - Manage and prioritise the product … business goals into clear user stories and sprint deliverables. - Work closely with design, data, and engineering teams to launch new features. - Use analytics and customer insights to inform product improvements. - Keep up with eCommerce and customer experience trends. Requirements: - 2-4 years' experience in product, digital ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

enhanced self-service, guided learning and new operating models across People Services. The Change & Adoption Analyst will focus on driving user adoption, improving colleague experience and supporting continuous improvement across the transformation. This role blends change delivery, learning support and customer experience thinking to ensure … live and assist during hypercare where required. Contribute to governance reporting, risk tracking and change planning activities. The Skills you'll need Experience supporting change and adoption within HR technology or system implementation programmes. Exposure to HR systems such as Oracle HCM, Workday, SAP SuccessFactors or similar platforms. Strong ...

more profitable, efficient, and competitive. They are looking to expand their UK team with a BD Sales Manager who has recent work experience with accounting software firms. Main duties will include: Lead Generation & Hunting: Identify and pursue new business opportunities through cold outreach, referrals, and market research. Create compelling … client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. ...

seeking a Head of Marketing with deep expertise in digital demand generation to lead the UK marketing function. This role is central to accelerating customer acquisition, strengthening market presence, and building a scalable, data-driven growth engine that fuels commercial performance. The successful candidate will shape and execute … pipeline acceleration. Own end-to-end demand generation and nurture programmes , tightly aligned with sales and revenue targets. Partner with senior leadership to support customer acquisition, market penetration, and product adoption across the UK. Lead multi-channel campaigns across digital, paid media, social, content, and automation , leveraging data ...

days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

conversion flows, monetization funnel, retention drivers, product-driven churn. Cross-functional Collaboration: work closely with the CEO, Finance, Engineering, Brand, Marketing, HR, and CX teams (via CXO). Innovation & Transformation: redesign product logic, improve transparency, optimize matching algorithms, elevate UX/UI, and introduce new monetization models. Scalability: ensure that … 50+ brands. We expect from you: 7–12+ years in product leadership roles (Product Director, CPO). Proven ownership of P&L and experience driving significant profit growth. Strong background in consumer tech, mobile apps, subscription models, dating, entertainment, fintech, or social platforms. Experience leading multi-level product ...

play a key role in shaping our e-commerce platform. This role is suited to someone who combines strong technical expertise with proven leadership experience, and who enjoys mentoring others, driving best practice, and delivering high-quality solutions in a collaborative Agile environment. You will take ownership of complex … integrations, including REST and GraphQL APIs. Drive front-end development using React (JavaScript/TypeScript), consuming Magento GraphQL endpoints to deliver high-quality customer experiences. Own technical solutions from concept through to production, ensuring quality, performance, and maintainability. Provide technical leadership through code reviews, architecture discussions, and best-practice ...

Circa £90,000, with flexibility for exceptional candidates About the Role Our client is a high growth, mission led business transforming the way customers experience car finance through a blend of smart digital tools and human expertise. With a strong reputation for customer service and a culture recognised … accountability Establish a strong operating rhythm for planning, tracking and review Own delivery challenges end to end, solving problems rather than escalating them Experience and Attributes This role would suit someone with proven experience owning delivery across multiple teams, missions or workstreams. You may have a background ...

your career in software testing? Join a dynamic organisation with ambitious goals! Our client is transforming their sector through innovative digital products and exceptional customer experiences. This is a fantastic opportunity to develop your QA career within a supportive, collaborative environment. Role Overview As a Junior Software Tester … help test new features, identify bugs, and contribute to delivering high-quality releases. This role is ideal for someone with some hands-on testing experience (commercial or academic) who is eager to learn and develop within an Agile environment. Responsibilities Support testing of web and mobile applications (Android ...

commercially minded Account Manager who enjoys growing existing customers? Or perhaps a new business hunter that prefers working with existing customers? A customer engagement SaaS vendor is hiring multiple Account Managers responsible for renewals, retention and expansion. This role will suit someone who understands that great account management … both relationship-led and commercially sharp. Whether you’re a career AM or bring experience from a new business background, what matters here is your ability to identify opportunity within accounts and drive structured growth. It is important that you carry a revenue growth number today - be this from ...