1 to 25 of 40 Remote Customer Experience Jobs in Manchester

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role: Lead and mentor a … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or management experience in a research More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role: Lead and mentor a … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or management experience in a research More ❯

Head of Customer Support B2B SaaS - PropTech Location: Hybrid – London Bridge or Manchester Contract Type: Permanent Salary: £55,000 - £65,000 depending on experience Join a mission-driven company digitalising the property industry across Europe Lead and scale support operations in a high-growth SaaS environment Collaborate with cross-functional teams to deliver seamless customer experiences Enjoy … of a passionate, diverse team dedicated to driving sustainability through technology Our client, a trusted provider of SaaS solutions for the property industry, is seeking an experienced Head of Customer Support to lead their combined L1/L2 Support team. The Company With a presence in six European regions, our client serves over 13,000 customers and 18 million … committed to promoting a sustainable future, focusing on environmental, economic, and social dimensions, and leveraging technology to enable affordable housing and energy efficiency. The Role As the Head of Customer Support, you will play a pivotal role in driving a high-performance culture focused on response times, customer satisfaction, and first-contact resolution. You will collaborate with the More ❯

fully bespoke platform using cutting edge technologies, capable of serving millions of concurrent requests with single digit millisecond response times. We provide our users with a fully self service experience including comprehensive in-tool curation and analysis of experiments. We're also responsible for our platform's feature flagging capabilities, extending our experimentation platform to provide fully dynamic, user … specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/day) generated by our client applications, and … creating a user experience to support our analysts who generate insights into the underlying quality of the streaming experience, driving improvement. It requires us to make technical tradeoffs between what we can achieve with the data we can gather, and the requirements from our internal users on a regular basis. Token Services We help to secure the platform More ❯

months +) Overview We are seeking two talented and passionate Senior UX/UI Designers to drive the transformation of key products. These roles are critical to elevating the customer experience and design maturity within a fast-paced digital environment. This is a high-impact, visible opportunity to shape the design direction across mobile and web platforms. You … when needed Work on high-priority products with real business impact Help evolve best practices in UX/UI, interaction design, and storytelling What We're Looking For Skills & Experience (All Candidates): Strong proficiency with Figma and/or Sketch End-to-end product design experience Experience designing within or contributing to design systems Strong collaboration skills … comfortable pairing with developers Excellent communication and visual storytelling skills Prototyping and interaction design experience (transitions, animations, etc.) Hands-on user testing experience (scripts, tools, analysis) Understanding of frontend frameworks (e.g., React) is a plus but not required Experience working in Agile environments More ❯

User Research Lead - Digital Products & Customer Experience Location: Hybrid (Manchester, 3 days onsite) Contract: Fixed-Term (12 Months) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role As User Research Lead … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or mentorship experience in a research More ❯

Customer Support Advisor Altrincham, Manchester Hybrid Working – 4 days in the office, 1 day working from home after passing your 3 months probation £25,400 + Benefits Join a Fast Growing B Corp SaaS Business as a Customer Support Advisor Looking for a role where you can make a real impact in a growing, purpose driven company? What … to making a positive impact for people, customers and the planet. Regular team socials and an inclusive, collaborative culture. We're on the lookout for a proactive and personable Customer Support Advisor to join a certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … value led organisation where your contribution is genuinely recognised with plenty of room to grow your career. You will be a joining an existing team a small team of customer centric Customer Service Advisors. You will be supporting with customers inquiries post sale, onboarding and offering continuous high levels of service. This could include raising any customer More ❯

the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

will your day look like: Proactive Case Management : Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly Customer Interactions : Handle interactions with clients and direct customers with professionalism and a touch of TCF (Treating Customers Fairly). Third-Party Management : Manage suppliers effectively, driving cases to settlement … skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. What Were Looking For: Relevant Property Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to Advance Your Career? At Davies, were committed to your growth. With us, youll have the opportunity to … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

00am - 5:30pm No weekends or bank holidays Contract: Full-time Hybrid working (Manchester HQ) Are you a data-driven marketer with a creative spark and a passion for customer engagement? Do you thrive in a fast-paced, collaborative environment where your ideas and insights drive real impact? Join Car Finance 247, the UK's digital car finance platform … creativity, curiosity, and continuous improvement Your Role as Direct Marketing Manager: Lead Campaigns : Plan, execute, and optimise multi-channel campaigns across email, SMS, and direct mail. Segment & Personalise : Use customer data to build smart, targeted segments and deliver personalised experiences that drive engagement and conversion. Automate & Optimise : Leverage marketing automation to deliver timely, relevant communications at scale. Test & Learn … campaigns to life and align on strategy. Stay Compliant : Ensure all activity meets GDPR, FCA, and industry best practices. About You What We're Looking For: 3-5 years' experience in CRM, email/SMS, or direct marketing - ideally in a fast-paced, customer-focused environment Hands-on experience with platforms like Braze, Mailchimp, Klaviyo, Power BI More ❯

00am - 5:30pm | No weekends or bank holidays Contract: Full-time | Hybrid working (Manchester HQ) Are you a data-driven marketer with a creative spark and a passion for customer engagement? Do you thrive in a fast-paced, collaborative environment where your ideas and insights drive real impact? Join Car Finance 247, the UK's #1 digital car finance … creativity, curiosity, and continuous improvement Your Role as Direct Marketing Manager: Lead Campaigns : Plan, execute, and optimise multi-channel campaigns across email, SMS, and direct mail. Segment & Personalise : Use customer data to build smart, targeted segments and deliver personalised experiences that drive engagement and conversion. Automate & Optimise : Leverage marketing automation to deliver timely, relevant communications at scale. Test & Learn … campaigns to life and align on strategy. Stay Compliant : Ensure all activity meets GDPR, FCA, and industry best practices. About You What We're Looking For: 3-5 years' experience in CRM, email/SMS, or direct marketing - ideally in a fast-paced, customer-focused environment Hands-on experience with platforms like Braze, Mailchimp, Klaviyo, Power BI More ❯

00am - 5:30pm | No weekends or bank holidays Contract: Full-time | Hybrid working (Manchester HQ) Are you a data-driven marketer with a creative spark and a passion for customer engagement? Do you thrive in a fast-paced, collaborative environment where your ideas and insights drive real impact? Join Car Finance 247, the UK's #1 digital car finance … creativity, curiosity, and continuous improvement Your Role as Direct Marketing Manager: Lead Campaigns : Plan, execute, and optimise multi-channel campaigns across email, SMS, and direct mail. Segment & Personalise : Use customer data to build smart, targeted segments and deliver personalised experiences that drive engagement and conversion. Automate & Optimise : Leverage marketing automation to deliver timely, relevant communications at scale. Test & Learn … campaigns to life and align on strategy. Stay Compliant : Ensure all activity meets GDPR, FCA, and industry best practices. About You What We're Looking For: 3-5 years' experience in CRM, email/SMS, or direct marketing - ideally in a fast-paced, customer-focused environment Hands-on experience with platforms like Braze, Mailchimp, Klaviyo, Power BI More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large-scale change across diverse workstreams, driving alignment, and achieving measurable impact across multiple geographies and functions. The successful candidate will play a critical leadership role in … of objectives. Regularly brief Country Heads and other executive leaders on program status, risks, and outcomes. Workstream Oversight: Oversee and integrate multiple workstreams across functions such as IT, operations, customer experience, and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives. Governance & Reporting: Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability … across the transformation program. Digital Delivery: Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy. (Salesforce project experience is advantageous.) Corporate Navigation: Effectively navigate the complexities of a global, matrixed organization. Influence without authority, challenge the status quo constructively, and clear roadblocks to progress. Team Leadership: Build More ❯

the Bank's landscape involving integration, data warehousing, cloud and master data management technologies Work with Business Stakeholders to fully understand their requirements - look for innovative solutions to improving Customer Experience Producing data requirement specifications & process flows (business and data) Creating source to target data mappings including metadata Work closely with delivery teams to ensure they have the … matter expert and consultant, provide coaching, deliver guidance and support for complex projects, ensuring application of best practice (processes and methodologies) reuse and agility We need you to have Experience of translating complex business requirements into quality technical/design requirements Excellent verbal/written communication skills with your peers and business stakeholders Experience in Production of Source … to Target Mappings as well as Production of Logical Data Models to facilitate database design Excellent analytical and problem-solving skills Experience of performing data analysis, preferably using oracle database systems It's a bonus if you have but not essential Experience using Cloud Technologies (Microsoft Azure, AWS) Understanding of Data modelling and associated technologies Red Hot Rewards More ❯

knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people-focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build … an on-call rota or ensuring SLAs are consistently met. Act as the main point of contact between support and other teams-especially Product, Engineering, and Sales-to get customer issues solved quickly and to share feedback that shapes our roadmap. Regularly review our support tools and workflows, recommending upgrades or changes where needed. Track key support metrics and … customer feedback, and share insights with the wider team to drive improvements. Qualifications: Essential Degree in Computer Science, Mathematics, or a related field. At least five years' experience leading a technical support team in a software or SaaS business. Experience managing remote or international teams. Solid grasp of SaaS and cloud infrastructure (AWS, Azure, or GCP). More ❯

Customer Renewals Associate Manchester £Competitive Salary and Benefits Full-time Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, wed love to hear from you! Were looking for a Customer Renewals Associateto … join our dynamic team at IRIS Software Group. In this role, youll be working with our existing customer base supporting them through the renewal journey, resolving any issues, and helping them get the most from our products. What you'll be doing: Managing a portfolio of existing customers, guiding them through their renewal process Building strong relationships to drive … satisfaction, loyalty, and long-term retention Proactively identifying at-risk accounts and working to reduce churn Collaborating with internal teams including Sales, Customer Success, and Product Providing accurate renewal forecasts and maintaining detailed CRM records Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams What were looking for: Previous experience in customer More ❯

operator who also loves driving real, tangible change? Do you thrive in a fast-paced, hands-on environment where your impact is seen across product launches, internal transformation and customer experience? If so, we want to hear from you. We're working with a high-growth, customer-first business in the Manchester area - one that combines smart … coordinating stakeholders and ensuring progress is unblocked Provide clear, regular updates to senior stakeholders What We're Looking For 3+ years in product, change, or transformation environments Hands-on experience launching products or services, ideally with a commercial lens A natural organiser - structured, methodical, and calm under pressure Great with people - able to bring teams together and manage communication … Salary up to £60,000 + bonus Ready to Make an Impact? If you're a product operator with a delivery mindset - someone who's equally at home driving customer propositions and internal transformation - this is a rare opportunity to join a progressive, people-first organisation at the right time. InterQuest Group is acting as an employment agency for More ❯

the leading online sportsbook, casino, and social gaming company worldwide. We are building a passionate team dedicated to developing innovative products and technologies for millions of users. We prioritize customer experience, behavior, and insights, acting authentically in all interactions. Rooted in the spirit of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital leverages a globally … and benefits, including: Competitive compensation Flexible vacation policy Hybrid work model (home and office) A startup culture supported by a secure, global brand Our values We deeply value every customer interaction and empower our staff to own and enhance their experience. We foster a diverse and inclusive environment where everyone can be authentic and bring their full talent. We More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯