17 of 17 Remote Customer Experience Jobs in Manchester

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Cu stomer Service Team Manager, you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

/AWS/Azure services Contribute to DevOps adoption, CI/CD pipelines, and containerisation with Docker Collaborate on integrating AI/ML solutions to enhance product features and customer experience Tech Stack/Experience Needed Strong commercial experience with Node.js and TypeScript 3+ years' experience with a modern frontend framework ( React, Angular, or Vue.js … Experience with Infrastructure as Code (Terraform or AWS CloudFormation) Hands-on experience with Docker Solid knowledge of GCP, AWS, or Azure Proven track record building and scaling SaaS applications (5+ years) Experience with AI frameworks, APIs, or services (desirable) Strong understanding of Agile practices What's On Offer Hybrid working in a Manchester-based office … a modern, cloud-native stack in a scaling SaaS environment Competitive £80,000 - £90,000 salary plus benefits If you're a Senior or Lead Node.js Developer with SaaS experience and an interest in AI innovation , we'd love to hear from you. ?? Apply now to discuss this opportunity in more detail More ❯

is a Senior Sales job vacancy, taking responsibility for a collection of key accounts, mostly made up of retailers and eCommerce businesses. You will be responsible for high quality customer service, retaining these accounts whilst finding opportunities for additional sales and revenue growth. You will be selling the companies own proprietary software, a customer experience tool. The … role will involve hybrid working, with 2 days in their Manchester office. To be considered for the role, we are looking for the following experience: - Account Manager or Account Director experience (min of 3 years) in Software/SaaS sales. Could consider Customer Success backgrounds but MUST have had responsibility for revenue growth (upsell). - Software sales … experience, ideally into Retail, eCommerce, FMCG environments - Held targeted sales roles, can evidence revenue target achivement and growing key accounts. - Will have experience with Account planning, customer QBRs, project management and customer onboarding - Greater Manchester based, comfortbale with hybrid/office working More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes. -Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience. -strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes.-Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience.-strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

insurance and analytics organisation. In this role, you will support the delivery of strategic projects, drive process improvement, and help implement system changes that directly impact business operations and customer experience. This position is ideal for an organised and proactive professional with strong analytical skills who thrives in a collaborative environment and enjoys solving technical and operational challenges. About … successful implementation of changes. Support system enhancements from initiation through testing and deployment. Contribute to project documentation, including product specifications, risk logs, change logs, and status reporting. Technical Skills & Experience Proven experience working with business systems, testing, or change implementation. Strong understanding of system infrastructure components and application testing. Ability to document and resolve technical issues efficiently. Attention … to detail and analytical mindset, with proven problem-solving aptitude. Degree in Computer Science, Engineering, or equivalent analytical work experience. If you have the skills, experience, and motivation to thrive in this role, we'd love to hear from you. More ❯

cutting-edge EPOS and online ordering solutions for the hospitality industry. From restaurants and cafés to fast-paced QSRs, were helping venues streamline operations, boost efficiency, and deliver outstanding customer experiences. Were now looking for an ambitious, entrepreneurial Digital Marketing Manager to take charge of our UK marketing strategy and build our brand presence from the ground up. This … clearly on performance, turning insights into actionable strategies Collaborate with agencies, freelancers, and vendors where required What You Bring Degree in Marketing, Business, Communications, or related field 3+ years experience in digital marketing (B2B SaaS or hospitality tech a plus) Strong understanding of performance marketing metrics (CAC, LTV, ROI, churn) Hands-on experience with Google Ads, Analytics, CRM … disrupt. Help restaurants and venues adopt the next generation of EPOS and ordering systems Perks & Package WFH & Office - Hybrid Competitive salary: £35,000 - £50,000 per year (based on experience) Direct reporting line into the MD/Co-owner High-growth environment with international reach Entrepreneurial, collaborative, and forward-thinking culture More ❯

business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue. You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and … create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you. Responsibilities The responsibilities for the role include, but are not limited to: Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and … new referrals. Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management. Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales. Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless More ❯

business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue. You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and … create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you. Responsibilities The responsibilities for the role include, but are not limited to: Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and … new referrals. Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management. Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales. Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

client, a leading UK online car finance platform , is seeking a talented Product Manager to join their growing team. This is a high-impact role where you'll shape customer-facing experiences, internal platforms, and partner integrations , helping the business scale and deliver seamless, trusted experiences for users. What You'll Be Doing Own a Product Area: Take responsibility … for a core product area – whether digital customer experiences, internal systems, or partner integrations – shaping the roadmap and leading delivery. Understand Users: Spend time understanding customer behaviour and team workflows, using insights to inform product decisions. Drive Impact: Use data, experimentation, and feedback to validate decisions, deliver measurable outcomes, and balance short-term wins with long-term strategic … growth. Collaborate: Work closely with cross-functional teams, internal stakeholders, and external partners to ensure alignment and deliverables meet real user needs. What We're Looking For 5+ years' experience in product management or similar roles Experience managing multiple product domains or types (digital, internal tools, integrations) Strong stakeholder management and communication skills Confidence with product discovery, experimentation More ❯

partnered with for years. They're now looking for a Business Analyst to help shape the next phase of their journey, working at the intersection of product, people, and customer experience. The Role As Business Analyst, you'll act as the connective tissue between ideas and delivery. You'll bring clarity to complexity, define business needs, and play a … in defining ROI, goals, and success metrics Collaborating closely with developers, designers, and key business stakeholders Helping streamline processes, uncover insights, and influence product decisions What You'll Bring Experience working in agile environments alongside cross-functional teams Strong analytical and data-led thinking: comfortable digging into details and seeing the bigger picture Confident communication across all levels: from More ❯