15 of 15 Remote/Hybrid Customer Experience Jobs in Manchester

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

Location: Manchester (On-site) Type: Full-Time, Permanent- Monday- Friday 9am-6pm About Us We are a leading customer experience and contact centre solutions group, operating multiple service brands across the UK. Our in-house technology powers 24/7 customer operations for clients in legal, healthcare … deliverables. Guide the adoption of modern frameworks, AI integrations, and real-time data processing. About You: 7+ years of full-stack software development experience, including at least 3 years in a senior or lead capacity. Strong background in Python, React, and Java; .NET experience beneficial but not essential. ...

scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. … millions of people. You will help safeguard sensitive information and maintain system integrity across complex networks and digital platforms. As part of the User Experience Command Centre (UXCC) within IT Service Operations, you'll be responsible for monitoring infrastructure and applications across datacentre and cloud environments (AWS and Azure ...

Role: IT Consultant Location: Preston/Bolton Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities ...

IRIS Software Group , we help more than 100,000 UK organisations -from accountancy firms and schools to growing businesses -work smarter every day. Our Customer Renewals team makes sure those customers stay with us year after year by providing a smooth, transparent renewal experience and resolving queries with … people who keep everything running -ensuring customers feel supported, valued, and confident in their choice to stay with IRIS. Were now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. Youll help shape how we engage with ...

through to implementation and post-deployment review. Work closely with Financial Crime Operations to ensure monitoring rules reflect real investigative outcomes and support positive customer experiences. Act as a subject matter expert on transaction monitoring systems, controls, and financial crime risk trends. Produce clear documentation and reporting to support … work from concept to delivery. You also enjoy sharing knowledge and supporting others to grow their data and analytical skills. What Youll Bring Proven experience in financial crime prevention, including transaction monitoring, fraud detection, or AML systems. Strong knowledge of financial crime legislation, regulatory expectations, and good customer ...

About Car Finance 247 Car Finance 247 is the UK's leading online car finance broker, driven by innovation, technology, and a customer-centric approach. We're building a new platform to empower our dealer partners with scalable, FCA-compliant template websites, enabling seamless integrations and exceptional digital experiences. … websites. You'll work closely with designers, product owners, and other engineers to deliver robust, scalable, and secure solutions that drive dealer success and customer engagement. Location: Flexible/Hybrid options available Type: Contractor (3 month initial term) Salary/Rate: Based on experience Reports to: Technical Engineering ...

title: Customer Journey Manager (CRM) Contract type: Permanent Location: Manchester Salary: £43,650 to £49,650 Working arrangements: Hybrid - 2 days a week in the office Ready to design and optimise journeys that make a real difference for schools, educators, and learners? If you're passionate about creating seamless … personalised experiences, this is the role for you. As a Customer Journey Manager you'll play a key role in shaping how our customers experience AQA, by leading the hands-on creation and optimisation of automated journeys in our CRM. You'll connect experiences across Marketing, Product, Sales ...

fast-scaling payments orchestration platform empowering businesses to take control of their payment infrastructure. We're passionate about improving the way people experience payments and are dedicated to building innovative, secure, and scalable systems. Role Summary We are looking for a pragmatic and hands-on AI Engineer to join … build new AI models, but to integrate AI technologies, develop smart workflows, and craft high-quality prompts that improve internal tools, developer productivity, and customer experiences. You will work closely with product, engineering, and operations teams to embed AI capabilities across Paydock’s platform and internal processes using tools ...

dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue. You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients … growth strategies and create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you. Responsibilities The responsibilities for the role include, but are not limited to: Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS ...

ambitious B2B and B2C brands across technology, SaaS, consumer and digital-first sectors, delivering integrated campaigns across web, CRM, creative, digital content, brand and customer experience. This is a fully remote role within a high-performing client services team, managing a portfolio of established and high-growth accounts. … client leadership, commercial growth, strategic oversight and high-quality delivery. About You You'll thrive in this role if you: Have strong agency experience across web, CRM, creative and digital channels Have a proven track record of growing accounts year-on-year through upselling, cross-selling and scope expansion ...

senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk … into efficient, automated, and customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous ...

Company Description At OVH, we specialise in delivering superior customer experiences through video decision aids. Our focus is on leveraging data to create impactful patient and HCP engagement strategies that drive results. We aim to optimise every customer touchpoint to improve brand engagement and satisfaction. Role Description This … opportunities, and developing strong relationships with key stakeholders. The manager will also be responsible for reporting sales performance and providing insights for improvement. Qualifications Experience in developing and executing account-based sales strategies Strong skills in sales forecasting, data analysis, and performance reporting Proven track record of achieving sales ...

Software Engineer – Hybrid, Manchester (Up to £70K) About the Role: Join a fast-growing, profitable FinTech and help build greenfield projects that transform the customer experience. Work with a modern tech stack and have the autonomy to make an impact. Why You’ll Love This Role: High-growth & stable …/.NET, AWS, React and influence best practices. Career growth: Tackle challenging problems, lead improvements, and shape systems. What We’re Looking For: Strong experience in C#/.NET and cloud platforms like AWS Knowledge of React or other front-end frameworks Passion for high-quality code, scalable systems ...