1 to 25 of 52 Customer Experience Jobs in Manchester

your role? An opportunity has arisen to join a leading Security systems Company as a Service engineer covering Manchester and the surrounding areas. Previous experience of working with Security systems such as C-Cure is preferable but is certainly not essential as our client offers a world-class training … programme and personalised development plant for EVERY employee. Our client's customer base includes some of the world's most recognisable brands, and the customer experience is front and centre to everything that they do. Our client has an outstanding, positive culture, which is why candidates regularly more »

an abundance of talent in Engineering, UX, Digital Analytics and Data. They have a range of squads looking at Marketplace, eCommerce as well as Customer Experiences, with in excess of 50m unique visitors to the site every year. Essential Skills: At least three years working within the delivery of … UX, Analytics) People-focused mindset; you should be someone who enjoys getting the most out of people and get satisfaction from progress Practical Agile experience, and comfortability with multiple methodologies (Scrum, Kanban, Lean, etc) Excellent stakeholder management skills – you should be able to have the hard conversations just as … to hold a conversation around backend services or APIs, for example (not essential, by any means). Understanding of eCommerce journeys or payment gateways Experience managing project budgets effectively In return, you’ll get the opportunity to work with an awesome business who are really going places. Salary is more »

Description & Summary A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform … their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location. Grade Responsibilities As a Manager … you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Proactively assist in the management of a portfolio of clients, while reporting more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »

Technical Customer Support Agent Competitive plus bonus Wigan, UK Permanent, Full Time The internal Job Title for this role is Customer Services Associate - 1st Line (Payroll) Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and … support customers with their queries. What will you be doing? As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: Responding to customer queries and providing assistance with our … targets to keep our customers happy Prioritising tasks and meeting SLAs to ensure smooth operations Contributing ideas to improve our knowledge base and enhance customer experience Being a positive team player, supporting your colleagues and working towards common goals Embodying our IRIS values and representing our brand with more »

An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development … our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general … porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide more »

Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail companies. … They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across the organization … shaping future strategies, improving customer experience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities, and more »

the business that interfaces with all departments along with both vendors and customers. “a great place to work, a great place to be a customer” The Role: This dynamic team includes individuals with a variety of experiences both in Vendor engagement and across the industry. They have a real … focus on everyone taking ownership of their own role, whilst learning from each other’s experience to support individual personal development. Duties to include but not restricted to: Regular reporting of numbers and hitting sales performance targets Setting out, Implementing and managing framework agreements for our defined vendors. Work … to grow and hit vendor targets Work with Marketing and Vendor on maximising effective campaigns Work with Sales on driving up sales performance Drive customer engagement through Events/Webinars etc. Maximise opportunity for growth by understanding vendor product portfolio and driving new gross margin opportunities identifying potential new more »

leadership positions. Working closely with the Product Director, you'll refine and size the development backlog, elevate our technology platform, and deliver an unparalleled customer experience. If you thrive in collaborative, creative teams, and have a track record in similar environments, we'd love to have you on board. … Experience: Over 5 years of commercial experience with an excellent understanding of Azure. Experience in developing bot/automation technology within Microsoft or Google Cloud Platform. Essential experience with C#, Python, JavaScript, NodeJS, .NET, React, HTML 5, CSS, and Bootstrap. Azure Function Apps & App Services, Agile … Azure system architecture, performance, and security. Previous involvement in team projects of varying complexity. Desirable Skills: Automated testing. Understanding of Progressive Web Application Technology. Experience working with Azure Cognitive Services and Open AI. Experience with Azure Front Door/NAT Gateways. If you are interested, please reply by more »

systems, your business is vulnerable. Boosting efficiency Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. Customer convenience Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and … data, as required. Ideal Candidate: A strong leadership style that allows for effective management of training and day-to-day activities of the team. Experience managing a team. Keen interest in technology and staying ahead of the curve. A passion for coaching up team members to maximise their potential. more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

in creative, marketing & printing and following a significant business expansion is now recruiting a Permanent Point of Sale ( PPOS) Project Manager to strengthen their Customer Experience team , who provide design lead retail environments, activations, POS and events. This will be a hybrid rol e, working from home, with … understanding of supplier management, including awareness of suppli ers What we are looking for in the PPOS Project Man a ger: Must have previous experience in permanent retail POS displays/stands supply and del iveryExcellent project management and organisational s killsExcellent MS office s killsAbility to build effective more »

is a brand new, and critical role; and will be pivotal in spearheading the digital transformation journey of the organisation, whilst revolutionising the learner experience across their client organisations. Are you a dynamic and forward-thinking IT Leader; eager to lead the charge in transforming a growing business through … profitable growth through innovation and technology. As a rapidly growing organisation, they recognize the importance of embracing digital solutions to streamline operations and enhance customer satisfaction. The Opportunity As IT Director, you will play a pivotal role in shaping the technology strategy, driving efficiency improvements, and delivering innovative solutions … the core learner journey and recruitment products to elevate the entire revenue stream Ensure that training delivery is supported by innovative technology to enhance customer experience About You We are seeking a collaborative and tenacious leader with a demonstrable track record in senior IT/Digital roles. The more »

systems, your business is vulnerable. Boosting efficiency Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. Customer convenience Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and … data, as required. Ideal Candidate: A strong leadership style that allows for effective management of training and day-to-day activities of the team. Experience managing a team. Keen interest in technology and staying ahead of the curve. A passion for coaching up team members to maximise their potential. more »

Software Engineer Manchester (hybrid) £50-55,000 plus excellent benefits Join our really strong culture of high quality coding, for creating amazing customer experiences on web and on mobile. The teams are well organised and structured to remove stress and strain daily, allowing engineers to be at their best. … high volumes of small releases every day. If you enjoy pace, but not panic, then this could be for you. Tech skills sought Commercial experience in software development, ideally in large scale enterprises We use c# and golang, typescript and javascript, SQL, linux and any cloud experience would more »

the look out for x2 Project/Sales Engineers to join the team based in Stockport. Overview: You will be Responsible for ensuring outstanding customer experience by responding to customer enquiries, RFP's and RFQ's in a timely manner and providing a solution fitting the client … Ensuring projects are designed, specified and quoted in line with business processes, achieved margin and in time. Managing scope of quotations in line with customer requirements and in compliance with associated industry/customer specific standards. Proactively owning the customer relationships and ensuring timely follow-ups to … control panel design and obtain quote/costings, wiring installation cost and obtain quote/costing. The preparation and submission of final quotations to customer as per company procedure which are in compliance with customer requirements. Follow up on sales enquiries in a timely manner. Effective management of more »

K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise, and … our world class service. To learn more about our company, please visit www.k3btg.com. THIS IS A FIXED TERM CONTRACT Reporting to the Head of Customer Experience and Project Delivery, the Project Manager is responsible for managing the timely delivery of quality project implementations, resulting in a positive customer experience and a reference-able customer. The Project Manager is expected to be able to deliver projects in accordance with the K3 Syspro ‘IDEAL’ project methodology, which itself is based upon PRINCE 2 principles. The Project Manager is the key point of contact with the customer and more »

guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our team is committed to innovation, quality, and creating memories that last a lifetime. We are looking for an enthusiastic, commercially focused and … highly motivated E-commerce Executive with previous experience in a similar position, working for a privately owned business with the ability to work in a fast-paced environment. As the E-commerce Executive you will be responsible for driving our online offering by increasing conversions and direct bookings across … team who have significant growth targets and will be a key player in achieving those targets, whilst being passionate about delivering the best online experience for our guests in a creative and data led way. This is an exciting time to join as you’ll have the flexibility and more »

Account Manager/Customer Relationship Manager - Manchester/Hybrid Circa £40k OTE uncapped/£28-30k basic Our client is a respected technology solutions provider offering cutting-edge IT/SaaS, Unified Communications, Contact Center, Networking, Security, and Customer Experience solutions to enterprises and the public … sector. They are hiring multiple Account Managers/Customer Relationship Managers. Responsibilities include: Support Account Directors in managing key client accounts Directly manage assigned accounts to drive revenue retention & growth Identify cross-sell/upsell opportunities across IT/SaaS, Unified Communications, Contact Center, Networking, Security, Customer Experience solutions Develop expertise across the company's portfolio Qualifications: Experience in IT/SaaS, Unified Comms, Contact Center, Networking, Security, CX industries Proven success in achieving targets through account management/sales Strong commercial acumen & technology understanding Self-motivated & goal-oriented Full UK working rights, no more »

Shopify, On Buy and Ebay stores. Responsible for the overall eCommerce Strategy, helping develop and execute a comprehensive e-commerce strategy to drive sales, customer acquisition, and retention. Improving sales & conversion through launching additional online sales & conversion drivers including add to basket, upsell and cross sell products, product recommendations. … channels Co-ordinating with the supply chain team to manage inventory levels and fulfilment processes, to minimise stock ours and overstocks. Optimizing the online customer experience to improve usability, engagement, and satisfaction to drive conversion and retention. Developing and implementing best practices for UX/UI design and … professionals. Fostering a collaborative and innovative work environment. Provide training and development opportunities to enhance team skills. You will need: At least 3 Years' experience of B2C Ecommerce/Online Trading at management level Experience of Omnichannel retail preferable Experience of working effectively with external partners Experience more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … is full of highly talented, supportive, and friendly individuals. Role Information They’re seeking a talented Digital Designer with strong all round general design experience, from content creation to graphics/animation to join the marketing team. Ideally, you have a few years of commercial experience in an … in-house design position, although agency experience is also welcome. You’ll engage in a diverse range of projects including website design and content, their app, social media, blogs, email creatives, branding, user guides, and other areas requiring the unique touch you'll help develop. Working alongside UX Designers more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »